Findster Reviews Summary: Mixed Opinions on Tracking Performance and Customer Support
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Findster Reviews Summary: Mixed Opinions on Tracking Performance and Customer Support

Mixed reviews for Findster, with some customers praising its tracking abilities and customer support, while others complain about connectivity issues, poor battery life, and difficulties canceling subscriptions.

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Custom Date - May 25, 2024
Featured Content
  • FindsterDuo+ We’d be lost without it!

    I have been using FindsterDuo+ for 3 years +I love it! It gives me Grouse’s real time activity and position. I particularly like the challenges which keep our walks interesting and focussed. The support is good. Issues have been resolved quickly and efficiently. I have tried other trackers but have not found one that I prefer to the FindsterDuo+

    Sentiment
    • Positive
    Content
    • Positive Feedback
    Jul 13, 2021
  • I have nothing good to say about this whatsoever

    I really don’t have anything good to say about this in it’s current form.It needs a major revamp.The whole having a separate bulky module with you at all times for it to work is a fail.It has a rubber attachment that fits very weakly over a metal stud that is continually coming unattached so easily lost.In fact mine dropped off multiple times and the last time it was in the rain for 5 minutes and dion stopped working.. “oh it isn’t waterproof .. £70 for a new one.. you can’t use the tracker without it.The tracker has a rubbish battery life.It needs charging every night.I could go on but I’m done with this,except to say at least there’s no monthly subscription.I’ve ditched it (£150 down the drain) and bought another make.It needs a huge upgrade.

    Sentiment
    • Negative
    Content
    • Product Design
    Jul 10, 2021
  • Peace of mind.

    I'm very happy with this purchase. Battery life is good. Easy to use. Like that there's no subscription necessary. I have recommended it to numerous dog owners who I've met in the park and I know some of them have purchased. Gives peace of mind knowing that I can track my dogs whereabouts if he goes out of sight in the park...his recall is not always 100% reliable!

    Sentiment
    • Positive
    Content
    • Positive Feedback
    Jun 22, 2021
  • Peace of mind love it!!!

    This is a fantastic little device to ensure you are able to find your dog in case it ever gets away from you!!!Having had my dog run away once this gives me such great peace of mind.

    Sentiment
    • Positive
    Content
    • Product Reliability
    Jun 22, 2021
  • Frequent long range, awkward terrain user

    I bought one of these modules in Jan this year for my rescue. It works brilliantly along side when you download the maps and the battery lasts a good few walks. I do lots of woodland and mountain walks in South Wales and am surprised at the reliability even in this terrain. My dog did manage to loose the module after a few months. However, I would like to say a great big thank you to Findster for clear communication and for helping me promptly resolve this issue. My stress levels have gone back down again as my elusive rescue can easily be found. Thank you!I've seen people write review and be upset with the care plan and not able to cancel. Although I don't like being auto signed up to things I didn't have any issues cancelling, I'm pretty sure I just went through the App and clicked unsubscribe, if that helps anyone.My only feedback is, I would love if they made a day glow version / high vis version.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jun 22, 2021
  • Update: Experience with Findster gets worse

    I wrote a review back in March and updated in April and experience with Findster has only gotten worse since that. The pet module hasn’t been able to hold charge for more than 6 hours/day (which is less than ideal) and keep in mind I only purchased Findster in February 2021 and it’s June now.. Additionally, it is completely unreliable when it comes to showing my cat’s whereabouts as it is constantly showing her to be somewhere she isn’t. Also, my cat lost the pet module this morning. The module is still on and I have been looking for it for the past hour (tracking it through the app) and no luck! It somehow keeps changing position, one moment it shows the module near my next door neighbour’s house and a few minutes later it shows the module a few houses down in the opposite direction. I have looked all over the areas it has shown on the app and still nothing, the modules is somewhere outside and the charge is about to die soon. I’m still trying to figure out how the heck it fell off her collar because I had placed it onto her collar in a way that even if her collar fell off the tracker would still be attached to it. But the cat came home with her collar on but no tracker. I can only assume the little strap (which came in the package and is used to attach and secure the module onto the collar) broke off.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Jun 03, 2021
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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