Mixed reviews for Findster, with some customers praising its tracking abilities and customer support, while others complain about connectivityissues, poor battery life, and difficulties canceling subscriptions.
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I have been using FindsterDuo+ for 3 years +I love it! It gives me Grouse’s real time activity and position. I particularly like the challenges which keep our walks interesting and focussed. The support is good. Issues have been resolved quickly and efficiently. I have tried other trackers but have not found one that I prefer to the FindsterDuo+
Sentiment
Positive
Content
Positive Feedback
Jul 13, 2021
I have nothing good to say about this whatsoever
I really don’t have anything good to say about this in it’s current form.It needs a major revamp.The whole having a separate bulky module with you at all times for it to work is a fail.It has a rubber attachment that fits very weakly over a metal stud that is continually coming unattached so easily lost.In fact mine dropped off multiple times and the last time it was in the rain for 5 minutes and dion stopped working.. “oh it isn’t waterproof .. £70 for a new one.. you can’t use the tracker wit...
Sentiment
Negative
Content
Product Design
Jul 10, 2021
Peace of mind.
I'm very happy with this purchase. Battery life is good. Easy to use. Like that there's no subscription necessary. I have recommended it to numerous dog owners who I've met in the park and I know some of them have purchased. Gives peace of mind knowing that I can track my dogs whereabouts if he goes out of sight in the park...his recall is not always 100% reliable!
Sentiment
Positive
Content
Positive Feedback
Jun 22, 2021
Peace of mind love it!!!
This is a fantastic little device to ensure you are able to find your dog in case it ever gets away from you!!!Having had my dog run away once this gives me such great peace of mind.
Sentiment
Positive
Content
Product Reliability
Jun 22, 2021
Frequent long range, awkward terrain user
I bought one of these modules in Jan this year for my rescue. It works brilliantly along side when you download the maps and the battery lasts a good few walks. I do lots of woodland and mountain walks in South Wales and am surprised at the reliability even in this terrain. My dog did manage to loose the module after a few months. However, I would like to say a great big thank you to Findster for clear communication and for helping me promptly resolve this issue. My stress levels have gone back...
Sentiment
Positive
Content
Customer Service Experience
Jun 22, 2021
Update: Experience with Findster gets worse
I wrote a review back in March and updated in April and experience with Findster has only gotten worse since that. The pet module hasn’t been able to hold charge for more than 6 hours/day (which is less than ideal) and keep in mind I only purchased Findster in February 2021 and it’s June now.. Additionally, it is completely unreliable when it comes to showing my cat’s whereabouts as it is constantly showing her to be somewhere she isn’t. Also, my cat lost the pet module this morning. The module...
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