Costa Smeralda Cruise: Mixed Reviews Highlighting Concerns and Praises
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Costa Smeralda Cruise: Mixed Reviews Highlighting Concerns and Praises

Mixed reviews for the Costa Smeralda cruise with concerns about language barriers, cleanliness, food quality, and organization. Some passengers praised the staff and entertainment options, while others highlighted issues with cabin size, buffet crowding, and overall ship experience.

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Custom Date - May 21, 2024
Featured Content
  • Crociere da incubo

    Assolutamente sconsigliato. Cabina sporca… chiesta la pulizia ho trovato solo il pavimento pulito… la macchia di pipì sul divano è rimasta… Foto a disposizione Fatta reclamazione mi offrono buono di 100 euro,, il che lo considero un insulto alla mia persona

    Sentiment
    • Negative
    Content
    • Cabin Cleanliness
    Apr 01, 2020
  • Esperienza pessima. Prima e ultima crociera Costa

    Servizi pessimi, piscina veramente piccola rispetto all’enormità del numero dei passeggeri e priva di controlli sulle regole e la sicurezza.

    Sentiment
    • Negative
    Content
    • Ship Facilities
    Apr 01, 2020
  • Involuzione della specie

    Il confronto con le precedenti crociere (sempre Costa) non regge minimamente: accoglienza all'imbarco inesistente, cabina sporca, bagno spesso maleodorante (probabilmente per sfiati dei chiusini), riassetto della camera lentissimo e molto approssimativo, possibilità di…

    Sentiment
    • Negative
    Content
    • Cabin Cleanliness
    Apr 01, 2020
  • eccezionale

    staff eccellente, il Signor Max Direttore di crociera.molto socievole con Ospiti e il suo staff strepitoso, peccato non ci sia stato la visita alla plancia di comandi col Comandante penso sia la chicca mancante.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 01, 2020
  • PESSIMA

    crociera sanremo ,VERA FREGATURA ,segnaletica a bordo SCARSA, PERSONALE Italiano quasi inestente , 4 notti PRIGIONIERI sulla nave ,senza poter SCENDERE

    Sentiment
    • Negative
    Content
    • Value for Money
    Feb 01, 2020
  • Deludente

    Nave enorme che non mi ha soddisfatto. Ristorazione decaduta. Troppa gente per i miei gusti. Apprezzo di più le navi più piccole.

    Sentiment
    • Negative
    Content
    • Ship Facilities
    Feb 01, 2020
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Ponti e recensioni di Costa Smeralda based on online reviews collected from Tripadvisor. The analysis helps Travel Agents, Cruise Line Executives, Tourism Marketing Professionals, Hospitality Consultants, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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