Mixed Reviews for Finest Punta Cana: Beautiful Resort but Service Issues Persist
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The Finest Punta Cana by the Excellence Collection offers a mix of experiences, with many guests praising the beautiful resort, clean facilities, and friendly staff. However, several reviews highlighted issues such as inconsistent food quality, service delays, and room mix-ups. While some guests appreciated the amenities, others reported missing cash and poor communication regarding incidents. The Excellence Club received positive mentions for its upgraded services, although some guests still faced challenges with reservations and menu availability. Overall, the resort is seen as a promising destination with room for improvement as it continues to settle after its recent opening.
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My family's worst vacation experience. Our room got blacked out with no reason. Half of room service menu is not available.Many items on Bar menu is not available.Half of restaurant menu is not available and ,if you are lucky, they will tell you that they are out of it. On unlucky day, they will just not bring the food even you waited for an hour.They told us to get up while we were eating so they can sweep the mess the prior customer made even after we waited extra 30 min for them to sweep pri...
Sentiment
Negative
Content
Food Quality
Family vacation
Beautiful all inclusive hotel. First time in DR and it was a unforgettable experience. Hands down to the entertainment team, Carlos, Brian, alejando, the queen, victor the concierge at the beach. Also from the restaurants they did all in their power to provide a good service was Maximo, Billie, Pedro and wandy. From the spa you have jan Carlo, Juan and Aleidy. From the bar a big shout out to Heric the bar that is located in the finest club. Pros of the hotel .. no sea weed at the beach everythi...
Sentiment
Positive
Content
Service Quality
The best hotel in Punta Cana
everyone is super nice and happy. From Edwardo the bell boy that ran after us to bring us the charger we forgot in the room. To Aurora from the excellence club that was the most patient abs generous host I ever met, to Norvin the tennis coach that was so professional energetic that I booked 3 private lessons with him (and he was as pet as patient with me as he was with the 6 years old abs the 12 years old that came to tennis clinics) Chef Kawasaki yordanys aponte cocinero and Yosaily de La cruz...
Sentiment
Positive
Content
Staff Attentiveness
Fantastic week at the Finest
This resort has just opened (oct. 1st), then it was not the crowd at the hotel but it was what we were looking for for this trip. The hotel is just great! Food is excellent (even the wine is good), choice of restaurant is wide, the service is superior, people are devoted and friendly, the beach is fantastic and even it the hotel would be full capacity, I'm under the impression there will be enough beach chair and palapas. You find beach towel easily when you need to switch and they are availabl...
Sentiment
Positive
Content
Service Quality
Poor security and guest relation. Beware!
We stayed in November 2022 and we lost cash from our room. The money wasn’t lying around in the room but was intentionally taken from one of our passport holders and one of our cash envelopes containing exchanged US dollars. They only took the 100 dollar bills and didn’t touch the other lower denominations. We reported this to the front desk and a security officer and one of the concierge went to our room to ask questions and asked us to fill out a report. They said it will take 24-48 hours for...
Sentiment
Negative
Content
Service Quality
New Resort with poor Wifi, mediocre food, and no gym classes
It was always a surprise getting your meal at the Finest since the description didn't match your dish of food. Many times up to 3-4 items were missing (salad, soup) or fish not cooked as described. I was also appalled to see sushi with cream cheese as this is not all authentic. Perhaps best to hire a Japanese chef to teach or don't attempt Asian cuisine at all.Wifi was very poor and resort wasn't even close to capacity. Disappointing for a new resort ie. poor planning.Gym classes listed daily b...
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