Cresco Resco Customer Feedback Overview
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Cresco Resco Customer Feedback Overview

Cresco Resco customers overall appreciate the product quality and fast shipping. However, there are concerns regarding communication issues with customer service and some delivery mishaps. Positive highlights include knowledgeable staff, quick delivery, good product condition, and helpful service. On the other hand, there are complaints about unresponsive customer service to emails, wrong items sent, and delays in delivery. Despite these issues, customers value the variety of products available and the overall shopping experience at Cresco Resco.

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Custom Date - May 24, 2024
Featured Content
  • Worked with a customer service person…

    Worked with a customer service person named Brittany. She went above and beyond making sure that my concerns and needs were met highly recommend the Sacramento location. They are well stocked and very knowledgeable.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 12, 2024
  • When I placed the order

    When I placed the order, I asked if I would receive the order by November 4 for an event.No response.Sent an email requesting delivery information.No responseCalled and spoke to a CSR and really did not get an answer.The tracking information stated that the label was made and waiting for the product.Because of the lack of response I went and bought a case of glasses to make sure that I would have what I needed. The next day I received the product from you. Was I happy? No. But you have taught me how to handle a problem with your company.

    Sentiment
    • Negative
    Content
    • Communication and Responsiveness
    Nov 11, 2023
  • I saw the salt and pepper grinder on a…

    I saw the salt and pepper grinder on a Cruise. I got on line to see if I could find it. We love it it’s an all in one grinder. I received the grinder as described and fast shipping. Thank You

    Sentiment
    • Positive
    Content
    • Product Quality and Timeliness
    Oct 26, 2023
  • The website indicate that they have…

    The website indicate that they have available in stock and ready to ship. When I placed the order, it estimate a delivery date. Now it has past the delivery date by 10 days and the customer service could not find out what is the reason. At this point, I may just cancel and get my money back. Giving the wait time is this long and unknown, I can easily buy the same product at much cheaper price. I paid this higher price because I needed it urgently.

    Sentiment
    • Negative
    Content
    • Order Fulfillment and Shipping
    Oct 09, 2023
  • Customer Service is non-existent after sale

    I reached out via email to Cresco to get a RMA and I never got a single response. What kind of company doesn’t respond to emails regarding ordered in this day and age. Never going to do business with a company that is all about selling with no customer service.

    Sentiment
    • Negative
    Content
    • Communication and Responsiveness
    Sep 26, 2023
  • Great staff- extremely helpful and…

    Great staff- extremely helpful and knowledgeable! Fantastic selection of goods- everything from appliances to service carts and Zwilling cookware and knives. Great pricing, open to the public.

    Sentiment
    • Positive
    Content
    • In-Store Experience and Staff Interaction
    Aug 31, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
69 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Cresco Resco  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Directors, Product Development Specialists, Marketing Strategists, E-commerce Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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