Cookology Online Reviews Executive Summary
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Cookology Online Reviews Executive Summary

Cookology receives mixed reviews with a focus on customer service, product quality, delivery speed, and communication effectiveness. While some customers highlight efficient service, prompt delivery, and good quality products, others express disappointment in installation difficulties, noisy units, and challenging refund processes. Positive comments mention exemplary customer service, quality products at reasonable prices, and overall satisfaction. However, negative feedback points out issues with poorly written instructions, slow refunds, and communication delays. Cookology's product range includes cookers, ovens, fridges, dishwashers, and hobs, catering to different needs. Overall, the brand seems to excel in prompt delivery and customer service but needs improvements in communication and product quality consistency.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • table top dishy

    ordered a cookology table top dishwasher online 2 days later it was delivered fantastic

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 21, 2024
  • Great little fridge

    Great little fridge, exactly what I ordered, delivered prompt and immaculate. Very pleased with price

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 15, 2024
  • Best thing I have ever bought it fits…

    Best thing I have ever bought it fits perfectly where I wanted it to go I have always wanted a dishwasher but had no space for a large one this one is perfect.

    Sentiment
    • Positive
    Content
    • Product Quality and Performance
    Apr 15, 2024
  • This is the third time I’ve used…

    This is the third time I’ve used Cookology and again it has been an excellent service, communication and delivery. Highly recommended 👍🏼

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 14, 2024
  • I have had cooker a few items and have been…

    I have had a few items and have been pleased with the items and the service from start to finish

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 14, 2024
  • Microwave purchased

    A valve buy microwave does it's job .. a pleasure to buy from Cookology .. prompt delivery excellent communication... Thank you.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 12, 2024
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Sentiment Analysis (of 30 reviews)
68 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cookology  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Customer Service Strategists, Market Researchers, Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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