40 reviews between Apr 19, 2023 and Jul 22, 2023.
U-Drive receives positive reviews for their helpful and friendly staff, efficient and quick service, great condition of vehicles, and competitive pricing. Customers appreciate the stress-free experience, easy booking process, and smooth pick-up and drop-off. Some reviewers mention specific branches such as Bristol, Southampton, and Salisbury for providing excellent customer care. Overall, U-Drive is praised for their professionalism, honesty, and reliability.
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40 reviews between Apr 19, 2023 and Jul 22, 2023.
Needed a last minute van hire as a sofa I had bought wouldnât fit in the car. National call centre were helpful but said a van wasnât available until 5.30pm. Went to the Bristol depot to do the paperwork and they let me have a van straight away. Very helpful team on reception. Got new sofa collected and old one delivered to a local charity shop. Saved me a round trip to Hampshire. Thank you
Fantastic customer care from the first point of contact with your phone centre and then enhanced in the Salisbury branch. All in all a great stress free experience. Thanks all
Had a few problems with a car recently.Went into the poole branch for help.Couldnât have been more helpful, absolutely lovely lady helped me out and sorted the issues.Professional,courteous and knowledgeable.Excellent advert for your company.Apologies canât remember the assistantâs name.
Hired 7.5 for house move .hire was easy to do .staff extremely helpful and friendly and truck was well maintained a dream to drive .Will use again .recommended them to all
Great service and perfect car for the journey
hire regularly from the southampton branch of u-drive , the staff are great ,very friendly , helpful and knowledgeable . the cars they supply are always in fantastic condition . i would give 6 stars if i could . will be hiring again very soon .
We needed to hire a car which we had never done before. A quick telephone call and we were booked. Collecting the car was quick and easy. Office was welcoming, clean and tidy. Staff friendly and helpful. Fiat 500 was great fun, all in great condition. Returning the care early was no problem. Will definitely use again and recommend.
I spoke to a (real) person regards an enquiry and a (real) person to book a vehicle, with both people acting in a professional informative and friendly manner. When I collected and returned the vehicle the people I dealt with were both professional and friendly.If every company could provide a similar client service the world would be a far (far) better place
Easy to book a van online and complete checks before arriving. Once at the centre the staff were friendly and helpful, and the van was in great condition. The staff explained everything thoroughly and the process meant our house move went super smoothly!
i rented a car due to my car being in the garage. So I was already having a expensive week, but the guys over Udrive have me a great price. Was super nice and all round gave me a good feeling about the business. When I came back to return the car, I was expecting to loose a deposit due to some damage I thought I done. But when I went in to pay. They told me the damages was already there and didn't let me pay. They could of look my money but they didn't. A REAL NICE HONEST BUSINESSES. They really gave me the feeling they dont want to just take ya money but give you a service.Gianni and Ewan the guys on the counter are top blokes. Nicest blokes. Couldn't think of any two guys better to be repsenting u-drive.
Booked a transit van for 1day from Petherbridge Bristol branch.Customer service was very slow in checking the paperwork and booking in my details. SOo So slow. When I returned the van I asked for a receipt and he couldnât give me receipt, only giving me a sales invoice stating Payment Due. and I also questioned why he hasnât returned my deposit.. he said it will take 2 to 3 day to go back into my bankâŚ.what a dam cheek after returning the van in time and good condition, he just explained thatâs the policy. I will never use this company ever again, totally un-professional.
So easy to deal with the people at Cardiff and Salisbury. Excellent value and top service. We are sorry that Manchester does not hire to the public.
U-Drive Southampton Friendly , helpful and efficient processed check out and check in of SWB van with ease . Iâve used U-Drive previously and have always been impressed by the service and attention received by the Southampton Team .. the price is always competitive and the vans provided are fit for purpose Big Thanks
Five star service from Bristol branch of U-Drive.Quick, easy, efficient, polite and very professional that was the service I received from Asher. First time user, and she made it all very easy. No fuss, no bother and answered all my many questions.Hired a SWB van to go to London to move my daughter back to Bristol. Luckily got upgraded to a LWB for no extra charge and indeed needed all the space!Handover and hand back were easy too, and I was in and out of the centre driving away within 10 minutes of arriving.Couldnât have asked for better service. Would thoroughly recommend and would definitely use again. Thank you.
Amazing service from all staff, very efficient and friendly. Vehicles always very clean and ready to go. Very competitive on price.
Friendly professional staff. Van in great condition. Will use again.
Great customer service friendly and quick
Out of all the hire car companies I have used over the years. U drive is by far the best. I moved house this year (2023) and have hired a car 3 times. Hiring over the phone through the main office has been seamless and the staff at the Salisbury office have been brilliant.
Required a dropside van for a business project, very surprised to get a virtually brand new van with only 873 miles on the clock! Had the van for 6 days and no issues. Mike H led the way with great interpersonal skills, no faff just straight talk. Did not have to hang around which is what you require when you are wanting to get on and earn your daily crust! All photos sent to my phone on collection and return of van for peace of mind. Good idea.
I was visiting from Finland and needed to hire a car for one day to visit rural villages. Quite shocked by the outrageous cost to hire from the big name rental company in Salisbury, I was relieved to find U-Drive offering a substantial saving thanks to more than half the daily hire cost and longer Saturday opening hours (avoiding a full weekend hire).I was given detailed information about hire requirements (different for a driver with a non-UK licence), which make the pickup process fairly painless.The Fiat 500 was in very good condition and a pleasure to drive.Returning the car the next day was also quick and easy.I would have no hesitation using U-Drive again and recommend them to others.
great price and excellent service.
What a rip off, I hired a van 2 weeks ago from UDRIVE and I have just noticed that they have returned the deposit minus £37.50 for excess fuel, 58 miles travelled.These companies are quick enough to check the vehicle before you leave the yard but can`t be fussed to get off their asses when you return the vehicle. If you intend hiring a car or van make sure you take all the photographs you can inside and out SO YOU WON`T GET RIPPED OFF. AVOID UDRIVE DIRTY VAN FULL OF CHOCOL⌠See more
Helpful staff and the van never missed a beat, great value van hire.
Was delayed due to the vehicle not being ready, no spare tyre on the vehicle which delayed my travel by nearly an hour. Asked for some rebate on this inconvenience but was pretty much laughed at.
I need to travel nearly 300 miles and i donât have a car at the moment. I had a chance to try (maybe my future car) a Fiat 500 hybrid. I really enjoyed my journey. It is a real lady car. The team was very helpful and friendly. Thank you for the experience.
really great service and van hire, no problems or issues, great helpful service, thank you, will use again
Great place for my motorcycle MOT I have been bringing my bike for the last 4 years and will continue to do so . Helpful and respectful staff
I have hired several vehicles from UDrive and everything has gone very well each time.
Impressed with customer service as following arrival to collect and subsequent enquiry the initial reservation was changed last minute to a more suitable size.Vehicle was in excellent condition and performed very well.Return was informal, quick and easy. Rang to double check details of hire agreement after and received helpful responseWould use again unreservedly.
Great MOT centre in Parkstone, easy booking and friendly staff busy but will fit you in for re tests etc.
Very helpful and very kind
We booked a luton van for our house move - great price, friendly staff, smooth pick up and drop off. Would recommend!
It is the third time that we rent cars here and the truth is they have the best price and the staff are very nice. never a problem with UDrive
Really helpful
Hassle free from start to finish top service would highly recommend
The team who dealt with me we great!
Can't be bothered to make a comment
Lady on the phone was very clear and helpful. (Wendy I think)Office lady also super efficient and helpful.Car was in good condition and clean and drove really well.Was so quick and easy.Will definitely use them again.
Best hire company and experience
I never knew about U-Drive before, and used them for the first time on my visit to the UK.My experience was excellent and superceded my expectation.Very smooth pickup and return, excellent car for my needs,honest assesment of car condition on pickup and return, very friendly and courtous employees.Will definitly use again and can recommend to others, very reasonable pricing far better than the major Car Hire firms.
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