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U-Drive: Friendly and Efficient Car Hire with Competitive Prices

U-Drive: Friendly and Efficient Car Hire with Competitive Prices

40 reviews between Apr 19, 2023 and Jul 22, 2023.

U-Drive receives positive reviews for their helpful and friendly staff, efficient and quick service, great condition of vehicles, and competitive pricing. Customers appreciate the stress-free experience, easy booking process, and smooth pick-up and drop-off. Some reviewers mention specific branches such as Bristol, Southampton, and Salisbury for providing excellent customer care. Overall, U-Drive is praised for their professionalism, honesty, and reliability.

U-Drive | Car, Van, Minibus & Truck Hire 
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40 reviews between Apr 19, 2023 and Jul 22, 2023.

Apr 19, 2023 - Jul 22, 2023
  • Needed a last minute van hire as a sofa…

    Needed a last minute van hire as a sofa I had bought wouldn’t fit in the car. National call centre were helpful but said a van wasn’t available until 5.30pm. Went to the Bristol depot to do the paperwork and they let me have a van straight away. Very helpful team on reception. Got new sofa collected and old one delivered to a local charity shop. Saved me a round trip to Hampshire. Thank you

    Sentiment
    • Positive
    Content
    • Van Hire
    Jul 22, 2023
  • Great customer care

    Fantastic customer care from the first point of contact with your phone centre and then enhanced in the Salisbury branch. All in all a great stress free experience. Thanks all

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 10, 2023
  • Had a few problems with a car recently.

    Had a few problems with a car recently.Went into the poole branch for help.Couldn’t have been more helpful, absolutely lovely lady helped me out and sorted the issues.Professional,courteous and knowledgeable.Excellent advert for your company.Apologies can’t remember the assistant’s name.

    Sentiment
    • Positive
    Content
    • Staff
    Jul 02, 2023
  • Hired 7.5 for house move .hire was easy…

    Hired 7.5 for house move .hire was easy to do .staff extremely helpful and friendly and truck was well maintained a dream to drive .Will use again .recommended them to all

    Sentiment
    • Positive
    Content
    • Van Hire
    Jun 17, 2023
  • Great service and perfect car for the…

    Great service and perfect car for the journey

    Sentiment
    • Positive
    Content
    • Customer Service
    Jun 10, 2023
    • hire regularly from the southampton…

      hire regularly from the southampton branch of u-drive , the staff are great ,very friendly , helpful and knowledgeable . the cars they supply are always in fantastic condition . i would give 6 stars if i could . will be hiring again very soon .

      Sentiment
      • Positive
      Content
      • Staff
      Jun 08, 2023
    • Fun Fiat 500

      We needed to hire a car which we had never done before. A quick telephone call and we were booked. Collecting the car was quick and easy. Office was welcoming, clean and tidy. Staff friendly and helpful. Fiat 500 was great fun, all in great condition. Returning the care early was no problem. Will definitely use again and recommend.

      Sentiment
      • Positive
      Content
      • Convenience
      Jun 06, 2023
    • I spoke to a (real) person regards an…

      I spoke to a (real) person regards an enquiry and a (real) person to book a vehicle, with both people acting in a professional informative and friendly manner. When I collected and returned the vehicle the people I dealt with were both professional and friendly.If every company could provide a similar client service the world would be a far (far) better place

      Sentiment
      • Positive
      Content
      • Customer Service
      Jun 04, 2023
    • Good service, easy to book

      Easy to book a van online and complete checks before arriving. Once at the centre the staff were friendly and helpful, and the van was in great condition. The staff explained everything thoroughly and the process meant our house move went super smoothly!

      Sentiment
      • Positive
      Content
      • Van Hire
      Jun 04, 2023
    • U DRIVE ARE GREAT

      i rented a car due to my car being in the garage. So I was already having a expensive week, but the guys over Udrive have me a great price. Was super nice and all round gave me a good feeling about the business. When I came back to return the car, I was expecting to loose a deposit due to some damage I thought I done. But when I went in to pay. They told me the damages was already there and didn't let me pay. They could of look my money but they didn't. A REAL NICE HONEST BUSINESSES. They really gave me the feeling they dont want to just take ya money but give you a service.Gianni and Ewan the guys on the counter are top blokes. Nicest blokes. Couldn't think of any two guys better to be repsenting u-drive.

      Sentiment
      • Positive
      Content
      • Car Hire
      Jun 03, 2023
    • KEEPING HOLD OF MY DEPOSIT !…

      Booked a transit van for 1day from Petherbridge Bristol branch.Customer service was very slow in checking the paperwork and booking in my details. SOo So slow. When I returned the van I asked for a receipt and he couldn’t give me receipt, only giving me a sales invoice stating Payment Due. and I also questioned why he hasn’t returned my deposit.. he said it will take 2 to 3 day to go back into my bank….what a dam cheek after returning the van in time and good condition, he just explained that’s the policy. I will never use this company ever again, totally un-professional.

      Sentiment
      • Negative
      Content
      • Customer Service
      May 26, 2023
    • Top value, top service

      So easy to deal with the people at Cardiff and Salisbury. Excellent value and top service. We are sorry that Manchester does not hire to the public.

      Sentiment
      • Positive
      Content
      • Van Hire
      May 24, 2023
    • U-Drive Southampton : Just Brilliant !

      U-Drive Southampton Friendly , helpful and efficient processed check out and check in of SWB van with ease . I’ve used U-Drive previously and have always been impressed by the service and attention received by the Southampton Team .. the price is always competitive and the vans provided are fit for purpose Big Thanks

      Sentiment
      • Positive
      Content
      • Staff
      May 22, 2023
    • Fantastic service in Bristol

      Five star service from Bristol branch of U-Drive.Quick, easy, efficient, polite and very professional that was the service I received from Asher. First time user, and she made it all very easy. No fuss, no bother and answered all my many questions.Hired a SWB van to go to London to move my daughter back to Bristol. Luckily got upgraded to a LWB for no extra charge and indeed needed all the space!Handover and hand back were easy too, and I was in and out of the centre driving away within 10 minutes of arriving.Couldn’t have asked for better service. Would thoroughly recommend and would definitely use again. Thank you.

      Sentiment
      • Positive
      Content
      • Booking Process
      May 21, 2023
    • Amazing service from all staff

      Amazing service from all staff, very efficient and friendly. Vehicles always very clean and ready to go. Very competitive on price.

      Sentiment
      • Positive
      Content
      • Staff
      May 18, 2023
    • Friendly professional staff

      Friendly professional staff. Van in great condition. Will use again.

      Sentiment
      • Positive
      Content
      • Staff
      May 16, 2023
    • Great customer service friendly and…

      Great customer service friendly and quick

      Sentiment
      • Positive
      Content
      • Customer Service
      May 14, 2023
    • I would highly recommend U Drive. They make the whole process of hiring a car seamless and the staff at the Salisbury office are brilliant - very helpful and friendly.

      Out of all the hire car companies I have used over the years. U drive is by far the best. I moved house this year (2023) and have hired a car 3 times. Hiring over the phone through the main office has been seamless and the staff at the Salisbury office have been brilliant.

      Sentiment
      • Positive
      Content
      • Booking Process
      May 13, 2023
    • Required a dropside van for a business…

      Required a dropside van for a business project, very surprised to get a virtually brand new van with only 873 miles on the clock! Had the van for 6 days and no issues. Mike H led the way with great interpersonal skills, no faff just straight talk. Did not have to hang around which is what you require when you are wanting to get on and earn your daily crust! All photos sent to my phone on collection and return of van for peace of mind. Good idea.

      Sentiment
      • Positive
      Content
      • Van Hire
      May 02, 2023
    • An exceptional alternative to the big name competition

      I was visiting from Finland and needed to hire a car for one day to visit rural villages. Quite shocked by the outrageous cost to hire from the big name rental company in Salisbury, I was relieved to find U-Drive offering a substantial saving thanks to more than half the daily hire cost and longer Saturday opening hours (avoiding a full weekend hire).I was given detailed information about hire requirements (different for a driver with a non-UK licence), which make the pickup process fairly painless.The Fiat 500 was in very good condition and a pleasure to drive.Returning the car the next day was also quick and easy.I would have no hesitation using U-Drive again and recommend them to others.

      Sentiment
      • Positive
      Content
      • Car Hire
      Apr 27, 2023
    • great price and excellent service.

      great price and excellent service.

      Sentiment
      • Positive
      Content
      • Price
      Apr 26, 2023
    • What a rip off

      What a rip off, I hired a van 2 weeks ago from UDRIVE and I have just noticed that they have returned the deposit minus £37.50 for excess fuel, 58 miles travelled.These companies are quick enough to check the vehicle before you leave the yard but can`t be fussed to get off their asses when you return the vehicle. If you intend hiring a car or van make sure you take all the photographs you can inside and out SO YOU WON`T GET RIPPED OFF. AVOID UDRIVE DIRTY VAN FULL OF CHOCOL… See more

      Sentiment
      • Negative
      Content
      • Van Hire
      Apr 26, 2023
    • Helpful staff and the van never missed…

      Helpful staff and the van never missed a beat, great value van hire.

      Sentiment
      • Positive
      Content
      • Van Hire
      Apr 25, 2023
    • Was delayed due to the vehicle not…

      Was delayed due to the vehicle not being ready, no spare tyre on the vehicle which delayed my travel by nearly an hour. Asked for some rebate on this inconvenience but was pretty much laughed at.

      Sentiment
      • Negative
      Content
      • Vehicle Condition
      Apr 24, 2023
    • I need to travel nearly 300 miles and i…

      I need to travel nearly 300 miles and i don’t have a car at the moment. I had a chance to try (maybe my future car) a Fiat 500 hybrid. I really enjoyed my journey. It is a real lady car. The team was very helpful and friendly. Thank you for the experience.

      Sentiment
      • Positive
      Content
      • Car Hire
      Apr 24, 2023
    • really great service and van hire

      really great service and van hire, no problems or issues, great helpful service, thank you, will use again

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 23, 2023
    • Great for motorcycle MoTs

      Great place for my motorcycle MOT I have been bringing my bike for the last 4 years and will continue to do so . Helpful and respectful staff

      Sentiment
      • Positive
      Content
      • Staff
      Apr 23, 2023
    • I have hired several vehicles from…

      I have hired several vehicles from UDrive and everything has gone very well each time.

      Sentiment
      • Positive
      Content
      • Van Hire
      Apr 22, 2023
    • Impressed with customer service as…

      Impressed with customer service as following arrival to collect and subsequent enquiry the initial reservation was changed last minute to a more suitable size.Vehicle was in excellent condition and performed very well.Return was informal, quick and easy. Rang to double check details of hire agreement after and received helpful responseWould use again unreservedly.

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 22, 2023
    • Great MOT centre in Parkstone

      Great MOT centre in Parkstone, easy booking and friendly staff busy but will fit you in for re tests etc.

      Sentiment
      • Positive
      Content
      • Convenience
      Apr 20, 2023
    • Very good

      Very helpful and very kind

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 20, 2023
    • Would recommend!

      We booked a luton van for our house move - great price, friendly staff, smooth pick up and drop off. Would recommend!

      Sentiment
      • Positive
      Content
      • Van Hire
      Apr 20, 2023
    • Great price and very nice staff

      It is the third time that we rent cars here and the truth is they have the best price and the staff are very nice. never a problem with UDrive

      Sentiment
      • Positive
      Content
      • Price
      Apr 20, 2023
    • Really helpful

      Really helpful

      Sentiment
      • Positive
      Content
      • Staff
      Apr 19, 2023
    • Hassle free from start to finish top…

      Hassle free from start to finish top service would highly recommend

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 19, 2023
    • The team who dealt with me we great!

      The team who dealt with me we great!

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 19, 2023
    • Can't be bothered to make a comment

      Can't be bothered to make a comment

      Sentiment
      • Negative
      Content
      • Convenience
      Apr 19, 2023
    • Lady on the phone was very clear and…

      Lady on the phone was very clear and helpful. (Wendy I think)Office lady also super efficient and helpful.Car was in good condition and clean and drove really well.Was so quick and easy.Will definitely use them again.

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 19, 2023
    • Brilliant service and great vans

      Best hire company and experience

      Sentiment
      • Positive
      Content
      • Car Hire
      Apr 19, 2023
    • Honest and Client orientated Car hire firm, worth every penny

      I never knew about U-Drive before, and used them for the first time on my visit to the UK.My experience was excellent and superceded my expectation.Very smooth pickup and return, excellent car for my needs,honest assesment of car condition on pickup and return, very friendly and courtous employees.Will definitly use again and can recommend to others, very reasonable pricing far better than the major Car Hire firms.

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 19, 2023

Sentiment Analysis

  • Positive(36)
    90%
  • Negative(4)
    10%
  • None(0)
    0%
80 Net Promoter
Score

Popular Topics

  • Customer Service(12)
    30%
  • Van Hire(9)
    22%
  • Staff(7)
    18%
  • Car Hire(4)
    10%
  • Convenience(3)
    8%
  • Booking Process(2)
    5%
  • Price(2)
    5%
  • Vehicle Condition(1)
    2%

Languages

  • English(40)
    100%

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