StarHub App Feedback Analysis: A Deep Dive into User Experience
The StarHub App is facing severe criticism from users due to its poor performance, constant errors, slow loading times, and lack of essential functionalities like bill viewing and payment. Customers are frustrated with issues ranging from login failures to inability to make simple transactions, leading to a significant level of dissatisfaction with the app's overall usability and reliability.
Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
Slow to open, too many fake ads and promotions. Zero functionality when it's most needed like checking data balance while roaming.
Sentiment
Negative
Content
App Performance
Aug 11, 2024
Useless as hell, web based one not working, app one direct to whatsapp then no response, what a joke starhub
Sentiment
Negative
Content
App Performance
Jul 31, 2024
bad the sales team ever mention 100% increase in TV channel subscription fee，this should be a critical component of cpi calculation under telco expenses
Sentiment
Negative
Content
Billing and Payment Issues
Jul 30, 2024
System very slow response when loading even with good inteenet connectivity. Useless and didn't even bother to look at the problems. Its not the first time!.
Sentiment
Negative
Content
App Performance
Jul 24, 2024
Maintenance period is over but still unable to manage mobile plan - on opening mobile dash board page - it shows blank screen
Sentiment
Negative
Content
Technical Errors
Jul 24, 2024
Despite multiple feedback on bill not showing, contacting customer support leads to the same template response to troubleshoot client-side.
Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.
Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for StarHub App based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Experience Analysts, UX/UI Designers, Telecommunications Executives to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
Can I share this research report?
Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.
Can I have this research report with more reviews?
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
Legal Disclaimer
We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.
As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.
🎗 One-time purchase!
Summaries
SWOT Analysis
Buyer Personas
Search in reviews
Filter by sentiment
Filter by popular topics
Filter by popular phrases
Filter by language
Export to Excel
Export to PDF
Export to PowerPoint
Checkout
Purchase the complete report, which includes advanced filtering, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
By signing up, I agree to the Terms of Service and Privacy Policy.One-time purchase · No hidden costs · No recurring costs
Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
This page gives you full control over the customer feedback by offering advanced filters working at the speed of light.
Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
Get a complete view of your buyer personas and discover what they specifically mention as a list of topics.
SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
Excel, PDF and PowerPoint Export
Have your report as a multi-sheet Excel file and beautiful PDF, PowerPoint files of around fifteen pages.
Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
Emotions rule the world and also your next customers. Unlock sentiment analysis filter and benefit all these features that come withpurchasing this report:
Classification is the backbone of a research and we’re here to enable research for everyone! Unlock classification filter and benefit all these features that come with purchasing this report:
Cultural insights are always valuable. Gain deeper insights by filtering language in customer reviews by purchasing this report! Unlock language filter and benefit all these features that come with it:
Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
Search in reviews
Filter by sentiment
Filter by popular topics
Filter by popular phrases
Filter by language
Export to Excel
Export to PDF
Export to PowerPoint
31 users purchased a report in the last 24 hours.
Buy Now!One-time purchase · No hidden costs · No recurring costs
