Critical Review of StarHub App Performance
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StarHub App Feedback Analysis: A Deep Dive into User Experience

Critical Review of StarHub App Performance

The StarHub App is facing severe criticism from users due to its poor performance, constant errors, slow loading times, and lack of essential functionalities like bill viewing and payment. Customers are frustrated with issues ranging from login failures to inability to make simple transactions, leading to a significant level of dissatisfaction with the app's overall usability and reliability.

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  • Telecommunications Executives

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Slow to open, too many fake ads and promotions. Zero functionality when it's most needed like checking data balance while roaming.

    Sentiment
    • Negative
    Content
    • App Performance
    Aug 11, 2024

  • Useless as hell, web based one not working, app one direct to whatsapp then no response, what a joke starhub

    Sentiment
    • Negative
    Content
    • App Performance
    Jul 31, 2024

  • bad the sales team ever mention 100% increase in TV channel subscription fee，this should be a critical component of cpi calculation under telco expenses

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Jul 30, 2024

  • System very slow response when loading even with good inteenet connectivity. Useless and didn't even bother to look at the problems. Its not the first time!.

    Sentiment
    • Negative
    Content
    • App Performance
    Jul 24, 2024

  • Maintenance period is over but still unable to manage mobile plan - on opening mobile dash board page - it shows blank screen

    Sentiment
    • Negative
    Content
    • Technical Errors
    Jul 24, 2024

  • Despite multiple feedback on bill not showing, contacting customer support leads to the same template response to troubleshoot client-side.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 24, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for StarHub App based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Experience Analysts, UX/UI Designers, Telecommunications Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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