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Mixed Reviews for Starbucks Cafe near Covent Garden

30 recent reviews.

Starbucks Cafe near Covent Garden receives mixed reviews with complaints about customer service, cleanliness, and limited menu options. Some customers praise the great location, atmosphere, and quality of drinks. However, others mention rude staff, slow service, and high prices. Overall, the cafe seems to have a polarizing reputation, with some positive and negative experiences shared by customers.

Starbucks Coffee
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Popular Phrases

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  • Nice coffee but place smelt like unwashed flaps

    Sentiment
    • Positive
    Content
    • Ambience

  • Nous avons commandé un expresso et un double expresso. Vous pourrez constater sur les photos que la quantité dans les gobelets est ridicule. Il n'y a rien à boire, dommage car le goût était correct.

    Sentiment
    • Negative
    Content
    • Coffee Quality

  • Vicino Covent Garden, molto sporco l’ambiente, le sedute i tavoli e i pavimenti , in più tavoli per recuperare stecchette e zucchero privo di tovaglioli e tanta spazzatura , ambiente sotterraneo e gelatissimo!

    Sentiment
    • Negative
    Content
    • Cleanliness

  • خدمة جيدة وسريعة

    Sentiment
    • Positive
    Content
    • Service Speed

  • Frappucino was on point

    Sentiment
    • Positive
    Content
    • Coffee Quality

    • I usually don’t rate a place if it’s horrible, but I can’t help it. I work in the area and there are plenty of times that I come to grab a cup of coffee. Customer service is always awful, I understand they are busy but when im busy working I’m always polite and considerate. Today I popped in to check the new clotted cream cold brew, and as I was waiting for the lady to prepare it, I saw her checking my name on the cup and laugh with her colleague. I find it very unprofessional and rude. Plus 4.65 for a tall coffee?

      Sentiment
      • Negative
      Content
      • Customer Service

    • المكان المرغوب بالعالم بالنسبه للقهوة بانواعها والسناك ايضا طبعا انا من عشاقه

      Sentiment
      • Positive
      Content
      • Menu Variety

    • Visited last night and the staff were unwelcoming. They were loudly speaking to each other, yelling across the room and busy chatting with who sounded to be an ex-worker there. I was standing at the counter trying to pay for a merch but was ignored. Would’ve been nice to be acknowledged or if busy a simple ‘will be with you in a sec’ or something.

      Sentiment
      • Negative
      Content
      • Customer Service

    • Starbucks infaltable en todos nuestros viajes. Tomamos latte y comimos un roll de canela. Me hubiera gustado que en Londres tengan Rolls de manzana. ... una delicia.

      Sentiment
      • Positive
      Content
      • Menu Variety

    • Limited choice of sandwiches but nit too bad.

      Sentiment
      • Positive
      Content
      • Menu Variety

    • My favourite cafe shop

      Sentiment
      • Positive
      Content
      • Ambience

    • Delivery ok. :)

      Sentiment
      • Positive
      Content
      • Service Speed

    • Very accessible, up to par coffee. Gets very busy in the afternoon.

      Sentiment
      • Positive
      Content
      • Location

    • Very very very slow service

      Sentiment
      • Negative
      Content
      • Service Speed

    • Another Starbucks in London to be disappointed with. Watered down Chai Tea Latte with some syrup being passed as “chai”, and the grande size being insisted on as being 20 oz for a Venti one, when it is clearly not.

      Sentiment
      • None
      Content
      • Coffee Quality

    • Standard Starbucks, sitting area was closed for some reason

      Sentiment
      Content

    • What's supposed to be a cult at Starbucks, maybe marketing that tempts young people to pay inflated prices?The Starbucks near Coventry Garden cannot convince with its assortment, service or atmosphere....

      Sentiment
      Content

    • 在倫敦遇到服務最差的服務，一個東方面孔女服務生。

      Sentiment
      Content

    • Friday evening 8pm. Not friendly at all. Asked for a take away cup as a favour as I just work next door and often go for coffee or cake during my break. The girl was just looking so confused and when she realised I wasn’t buying anything on this occasion she just refused, twice. Clearly they have no idea what customer service means. Luckily Santa Nata is just opposite and they’re the loveliest. The positive out of this is a new spot for break time.

      Sentiment
      Content

    • Classico Starbucks in posizione centrale, servizio abbastanza lento e prezzi medio-alti come sempre.Posti a sedere nel seminterrato pochi e senza finestre, solo un bagno funzionante quindi con lunga fila da fare.Nota positiva è la presenza di prese che rendono questo posto una buona tappa per ricaricare un po’ le batterie.

      Sentiment
      Content

    • As always very expensive

      Sentiment
      Content

    • had a cheeky fight with my wife(physical).

      Sentiment
      • Positive
      Content
      • Customer Service

    • I think it's just okay nothing special just normal starbucks cafe.

      Sentiment
      • None
      Content
      • Coffee Quality

    • שתיתי מוקה ושוקו טעים מאוד.

      Sentiment
      • Positive
      Content
      • Coffee Quality

    • 有一位中国店员，态度很差，业务能力很低，调制的饮品很难喝，并且偷工减料

      Sentiment
      • Negative
      Content
      • Customer Service

    • Worst coffee place ever took ages to get the coffee also rubbish just left on the tables and the toilet had no soap and toilet paper all on the floor

      Sentiment
      • Negative
      Content
      • Service Speed

    • Не принесли кофе, пришлось взять чай

      Sentiment
      • Negative
      Content
      • Customer Service

    • Great customer service from person on till! Name was Augustine I think. Brightened up my day

      Sentiment
      • Positive
      Content
      • Customer Service

    • Great located cafe with plenty of space downstairs area. Super atmosphere and friendly team 🤗

      Sentiment
      • Positive
      Content
      • Ambience

    • Very bad customer service!!please respect your company.!!!

      Sentiment
      • Negative
      Content
      • Customer Service

Sentiment Analysis

  • Positive(13)
    43%
  • Negative(9)
    30%
  • None(2)
    7%
13 Net Promoter
Score

Popular Topics

  • Customer Service(7)
    23%
  • Coffee Quality(5)
    17%
  • Service Speed(4)
    13%
  • Ambience(3)
    10%
  • Menu Variety(3)
    10%
  • Cleanliness(1)
    3%
  • Location(1)
    3%

Languages

  • English(16)
    53%
  • Arabic(2)
    7%
  • Spanish(1)
    3%
  • French(1)
    3%
  • Hebrew(1)
    3%
  • Italian(1)
    3%
  • Russian(1)
    3%
  • Chinese(1)
    3%

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  • This page is a research report based on the analysis of online reviews collected from Google Business. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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