Sony UK Customers Express Dissatisfaction with Product Quality and Customer Service
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Sony UK Feedback Analysis: Unveil Customer Insights

Sony UK Customers Express Dissatisfaction with Product Quality and Customer Service

Sony UK customers express dissatisfaction with product quality, customer service, and warranty support. Common complaints include faulty earbuds, problematic Blu-ray players, unhelpful support staff, and malfunctioning devices. Issues with Sony's cashback offers, delivery mishaps, and login site difficulties are also highlighted. Overall, the reviews emphasize poor customer experiences, leading to a loss of trust in the brand.

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Custom Date - Jul 22, 2024
Featured Content
  • Refund Policy is Disgusting

    Disgusting refund policy, cannot even refund a game you played 20 minutes for and developers are abusing their refund policy by releasing unplayable games on there.

    Sentiment
    • Negative
    Content
    • Delivery and Refund Problems
    Feb 18, 2024
  • Sony TV repaired

    My Sony Bravia TV stopped working. Sony customer services were very helpful with getting it fixed. However, it did take me some effort to get though to the correct team at Sony.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 07, 2024
  • Switching to either Samsung or Google…

    Switching to either Samsung or Google for mobile phone on my next upgrade, two years of updates is very bad and unacceptable

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Jan 23, 2024
  • Bad products that do not work

    Bad products that do not work, Sony Xperia Pro 1 is a faulty phone and Sony falsely advertises it

    Sentiment
    • Negative
    Content
    • Faulty Products
    Jan 06, 2024
  • Sony TV speaker broke after a year for…

    Sony TV speaker broke after a year for no reason.

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Jan 04, 2024
  • Would give 0 stars if I could

    Would give 0 stars if I could. Item has not been delivered but they insist that it was and now charging me for it. Had to open the case with PayPal. Customer service non existent.

    Sentiment
    • Negative
    Content
    • Delivery and Refund Problems
    Dec 18, 2023
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sony UK  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Product Quality Analyst, Brand Reputation Specialist, Market Researcher, Consumer Affairs Officer to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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