Sony Product and Service Review
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Sony Product and Service Review

Sony Feedback Analysis Report: Insightful Consumer Reviews

Sony's customer service and product quality have been under scrutiny, with reports of poor support, unreliability of products, and unaddressed warranty claims. From issues with their PlayStation to headphones and TVs, customers have expressed frustration and disappointment. The lack of responsiveness to repair requests and refusal to honor warranties have resulted in dissatisfaction among consumers.

Source: Trustpilot Reviews of Sony 

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Customer Feedback Analysis of Sony 

Uncover insights from Sony customer feedback analysis. Explore issues on support, product quality, and more for strategic decisions.

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Custom Date - Jan 08, 2025
Popular Phrases (limited preview)
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Featured Content
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  • £221 in August 2020 for Sony WH 100 X…

    ÂŁ221 in August 2020 for Sony WH 1000 X M3wireless overhead phones. Still brilliant could not be without them.

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 05, 2024
  • Buy a play station

    Brilliant customer care! Helps me through every step of the way, very polite staff made my life very easy, after dealing with Nintendo, finally realise how good Sony were! Definitely recommend people to get a PlayStation

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 02, 2024
  • wf-1000xm4 battery life

    The wf-1000xm4 product is a complete disaster with a battery life that does not last more than 30 minutes. I have purchased a different product from a competitor and it works as expected.

    Sentiment
    • Negative
    Content
    • Faulty Products
    Jan 04, 2024
  • Low quality equals Sony

    Bought a new Sony headset (WH-1000XM5), it broke within 3 weeks, customer support claim it got moisture, i disagree, but they don't care... this is obviously what can be expected of the "new" Sony - expensive trash!

    Sentiment
    • Negative
    Content
    • Faulty Products
    Nov 20, 2023
  • Jeres headset i zone H9 virker ikke

    Jeres headset i zone H9 virker ikke. Og har du en helt almindelig fungerende byg selv pc, understøtter den ikke. genialt. Og ringer man til deres kundeservice ligger de bare pü. 2.500 ud af vinduet. Gal nogle svin

    Sentiment
    • Negative
    Content
    • Sony Support
    Oct 17, 2023
  • Sony TV

    Brought a song TV and it broke after 18 months - the back tube lights went and they are supposed to last 6 years - bad customer service when reporting the issue and no help I advise anyone NOT to buy a Sony product

    Sentiment
    • Negative
    Content
    • Faulty Products
    Jul 18, 2023
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Sentiment Analysis (limited preview)
-62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Sony  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Experience Analysts, Marketing Strategists, Consumer Rights Advocates, Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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