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Sellers Disappointed with New Etsy App and Forced Switch

Sellers Disappointed with New Etsy App and Forced Switch

30 reviews between May 23, 2023 and May 24, 2023.

Sellers are unhappy with the new Etsy app, citing issues with navigation, organization, limited functionality, and difficulty editing listings. Some are unable to upload photos to listings, bulk renew listings, or paste replies into the notes section when shipping. Many prefer the old app, which was simpler and more intuitive, and are frustrated that they were forced to switch to the new one. Some have even deleted the new app and use Etsy exclusively on their laptop.

‎Etsy Seller: Manage Your Shop
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30 reviews between May 23, 2023 and May 24, 2023.

May 23, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • What’s wrong with the old app?

    The original Etsy app (orange in color) is the only app I want to use for my Etsy shop, but we are being forced to switch to this new app. Why not just update the other, better app?

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • Hate this new app

    Bring back the old app! Today the old app stopped working and i am forced to use the new one.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Please No

    For starters, it would be nice to see the dates orders are marked for shipping. The new app is very disorganized.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • Worst design ever

    We can not properly edit shop under shop settings like in the old version. If they’re not going to move forward effectively then they should go back to the old version, it works way better.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • Arguably the worst app I’ve ever used

    Don’t try to fix something that wasn’t broken. If you really care about our feedback, you will give us the old app back.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • New app

    This new app is stupid & right when I’m listing it changes & now cannot find my shop!!I will be looking for new place to sell!!

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Unhappy with new app

    Toggle mode between multiple shops NEEDS to show the number of orders in each shop like the old app did.
    Less intuitive than the old app. Hoping to find some improvements over the previous app, but so far none.

    Sentiment
    • None
    Content
    • Features and Usability
    May 23, 2023
  • Can’t print new orders receipts for sellers on the new app.

    Hi there… U guys made it even more difficult to navigate Etsy- it was hard before NOW its impossible… CAN YOU PLEASE ADD and icon for sellers to easily print the new orders receipts ???

    In the old app this was right by the icons where you marked the new orders shipped- very easy to do _ now there is no way to print the new orders receipts on the new blue app for sellers.

    PLEASE MAKE IT EASIER !!!!! More convenient for sellers 🙏🏼

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Please add in better stats!

    I miss the stats from the old app. I like to see a visual representation of revenue specifically for time frames (today, last 7 days, this year) and be able to compare it to the year before.

    With the old app, I could quickly see, for example, that while conversions and visits were higher, maybe revenue was flat. So could more easily readjust my marketing campaign.

    This new app requires me to think harder to understand the stats (visits, conversion, revenue). And I’m not even sure what the percentages are compared to. Is today’s revenue higher compared to last year? Last week? Yesterday?

    Thanks!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Please return to the old app

    This app doesn’t work and since I can’t use it I deleted it; please go back to the old app. Thank you.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
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Sentiment Analysis

-90 Net Promoter
Score

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