Sellers Disappointed with New Etsy App and Forced Switch

I wrote a review earlier and it has been taken down. Also when I made the review earlier it was at a 3.4 rating and now it’s at 3.5 rating.

I don’t understand why they didn’t just copy all the existing features that were already working on the old app onto this new app. This new app is so confusing and slow.

You are unable to bulk renew listings where the old app could. The icons are also super small and hard to see. There’s no option to change the view or make into grid view to have a larger photo like the old app so you’ll have to click into each listing to see it.

The original Etsy app (orange in color) is the only app I want to use for my Etsy shop, but we are being forced to switch to this new app. Why not just update the other, better app?

So much more limitations and functionality is far worse.

Bring back the old app! Today the old app stopped working and i am forced to use the new one.

For starters, it would be nice to see the dates orders are marked for shipping. The new app is very disorganized.

We can not properly edit shop under shop settings like in the old version. If they’re not going to move forward effectively then they should go back to the old version, it works way better.

The new app has space to grow but it has so many bugs that the original app already worked through. As someone who’s been selling since Etsy’s earlier days, I’ve watched the OG app grow and develop for the better. Making order processing more efficient, etc. Sad that it’s obsolete now only to be replaced with a subpar app. I have hope for this app to grow but find it strange that it was forced onto sellers. Never seen this “transfer off to our new app” behavior online before, because it’s not a good idea.

Don’t try to fix something that wasn’t broken. If you really care about our feedback, you will give us the old app back.

Update: Just now I was forced to use the new blue Etsy App. It is totally unusable for me as there is no expiration date on the list of items that are about to expire. Bring back the original app as it worked perfectly for my needs. Many other features of the new app is harder to use than the old app.

Today, an update to the app occurred and I use it to renew my many items that are about to expire manually. I space them out so I don’t have too many to be renewed on one day. The expiration date was taken off the each item’s listing with the update as it displayed on each item before the update. Now I have to go through numerous steps to view each listing’s renewal date. It is basically useless at this time so I just downloaded the old app version. The blue version keeps getting much worse than the original old orange version as there are way too many bugs and incorrect information. Why upgrade an old version app that has been so dependable and easy to use with constant mistakes with the new version? A company of your size has an obligation to all of the shops to make a dependable app. Please fix.

This new app is stupid & right when I’m listing it changes & now cannot find my shop!!I will be looking for new place to sell!!

The old app was a richer and easier way of doing things. Being forced off of the old app was a bad decision made by no one who’s an end user. Bring back the old App!

Sometimes fixing what wasn’t broke is the wrong choice.

I despise this “ new and improved “ version. It is overly complicated and many of the new features are unnecessary. I have to jump through numerous tabs just to find what I’m looking for. If it ain’t broke ( and the original app wasn’t) DON’T fix it!!

I don’t like this new app, tried it then deleted it and went back to the old app. But now Etsy is forcing everyone to use this new app by June 1st. I just won’t use any Etsy app and do everything on the browser.

I appreciate Etsy’s efforts to try & improve things for sellers like me, but, wow- this new app takes three times as long & is missing some intuitive functions that the other one had.

Having problems uploading photos to new listings. It’s been this way for months. Now they will not let us use the old Sell on Etsy app, which worked fine. They should have kept both apps, while they worked out the bugs. Frustrated seller.

Toggle mode between multiple shops NEEDS to show the number of orders in each shop like the old app did.
Less intuitive than the old app. Hoping to find some improvements over the previous app, but so far none.

Hi there… U guys made it even more difficult to navigate Etsy- it was hard before NOW its impossible… CAN YOU PLEASE ADD and icon for sellers to easily print the new orders receipts ???

In the old app this was right by the icons where you marked the new orders shipped- very easy to do _ now there is no way to print the new orders receipts on the new blue app for sellers.

PLEASE MAKE IT EASIER !!!!! More convenient for sellers 🙏🏼

I miss the stats from the old app. I like to see a visual representation of revenue specifically for time frames (today, last 7 days, this year) and be able to compare it to the year before.

With the old app, I could quickly see, for example, that while conversions and visits were higher, maybe revenue was flat. So could more easily readjust my marketing campaign.

This new app requires me to think harder to understand the stats (visits, conversion, revenue). And I’m not even sure what the percentages are compared to. Is today’s revenue higher compared to last year? Last week? Yesterday?

Thanks!

This app wasn’t needed

Not sure why we had to switch, but the new app is really frustrating. The little pop up notifications like “photo added” or “title changed” usually pop up right over the toolbar at the bottom so you have to close them out to continue. On one listing not a big deal, but if you’re doing a few it’s frustrating and seems kind of pointless. The new app is pretty, but it seems like a lot of the changes were superficial things that aren’t needed and make simple tasks more time consuming.

I can’t believe they replaced the old, functioning, easy-to-use app with this garbage. I’ve been trying to get into it for weeks ever since I heard the old app was going to be taken down, but I absolutely cannot get into it for the life of me. I think the only thing I’ll be using this app for is to get notifications and to message my customers. That’s really all it’s good for, since the browser on my laptop can do everything so much more efficiently. Creating listings/adding photos is a hassle on this app, and looking at stats seems more complicated than it used to be. I really miss the old app, and it’s only been a day since it’s been gone. Please bring the previous app back, this app is such an utter downgrade in comparison. Why would you create a new one anyway if the old one was just fine?? Make it make sense.

This app doesn’t work and since I can’t use it I deleted it; please go back to the old app. Thank you.

So many bugs and it doesn’t flow as well as the old one.
I really miss the old app and hate the way this one works.
The old one flowed better. The flow of this one is not easy to follow.
Just wish we could still use the old one:/

The new stats page is not useful for me. Layout is more difficult to use than the old app. And worst of all, I CANNOT upload photos to my listings. Many people have complained about this and contacted Etsy support and they have still not resolved the issue. Nobody needed this new useless app, it only makes managing my shop more difficult and time consuming.

This version is super all over the place and annoying to navigate. Old version was much simpler and easier to use. When you are shop owner you don't want to spend a lot of time on the app trying to check stats, orders, favorites, etc. The old version also let you click on the favorites and see what other gifts that possible client also liked. This gave you the opportunity to product research other shops that had similar items to you and what would be your competition. New app just blows, period.