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Customers Frustrated with Schwab App Update

Customers Frustrated with Schwab App Update

30 reviews between May 16, 2023 and May 24, 2023.

Customers are frustrated with the latest update of the Schwab app, stating that it is almost unusable. Issues include a lack of customization, difficulty navigating, and constant restarts. Mobile check deposit also presents problems, along with slow fund transfers. Some customers have experienced login issues, while others have found the app to be buggy and prone to freezing. Trading features have also received criticism, with problems such as missing bid/offer information and complicated order execution. Overall, the app has received negative feedback for its recent updates and lack of user-friendliness.

‎Schwab Mobile
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30 reviews between May 16, 2023 and May 24, 2023.

May 16, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • Crappy App Continues

    22May2023

    Ver 13.5.0.6: It is frustrating that Schwab totally ignores issues identified. Below problem remains (as many here have identified). It is unacceptable for the customer to need to sign out or reinstall app simply to see/edit active orders.

    Additionally, there is no consistency on bid/ask reporting - position, gain/loss, order listing, and actual order seem to randomly report different numbers. How hard can it be to utilize the same source?

    02May2023

    Ver 13.4.1.2: Problem continues with order status page. It constantly shows blank/refuses to load. Not only can a customer not see status, this is the only way to access for order change or cancellation. Having tech support say it requires deleting and reinstalling app is an unacceptable answer.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
  • App Freezes

    I love banking with Charles Schwab, but mobile banking is a big priority for me when working with a bank. This app is buggy and freezes up constantly, making it unusable. It’s not just a slowness issue, literally the whole app will free all the UI will become unusable. Please bring your app up to the high standards that the rest of your services are at.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 22, 2023
  • Terrible UI

    Back to old version please,separate order status screen

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 22, 2023
  • Research Roundup Formatting

    Please have better formatting for U.S. Research Roundup in the Tile View…way too hard to read!

    Sentiment
    • Positive
    Content
    • Others
    May 21, 2023
  • I was unable to access required minimum distribution figures from the Schwab app

    See above.Confirmed with Schwab representative online

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 20, 2023
  • Issue with tapping Trade is still there

    If you tap Trade from the bottom menu, it just dies. App is unusable for trading except looking at balance.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 19, 2023
  • No parameters

    It would be useful to have parameters to capture accurate photo of checks.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 17, 2023
  • Last update broke the App

    Huge issues with the UI since the update

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 17, 2023
  • Grouping

    Seems like every other recent update breaks account groupings. Do these releases get tested?

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 17, 2023
  • Love Schwab app

    My only suggestion is to enable buying CDs on phone and IPad apps. Otherwise I love it.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 16, 2023
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