Customers Frustrated with Schwab App Update
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Schwab Mobile App Feedback: Unlock User Satisfaction

Customers Frustrated with Schwab App Update

Customers are frustrated with the latest update of the Schwab app, stating that it is almost unusable. Issues include a lack of customization, difficulty navigating, and constant restarts. Mobile check deposit also presents problems, along with slow fund transfers. Some customers have experienced login issues, while others have found the app to be buggy and prone to freezing. Trading features have also received criticism, with problems such as missing bid/offer information and complicated order execution. Overall, the app has received negative feedback for its recent updates and lack of user-friendliness.

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Custom Date - Apr 25, 2024
Popular Phrases
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Featured Content
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  • Mine doesn’t update the screen

    I couldn’t find watchlist either. But most annoying is no update unless you click something

    Sentiment
    • None
    Content
    • User Interface (UI) Complaints
    May 24, 2023
  • Terrible UI

    Back to old version please,separate order status screen

    Sentiment
    • Negative
    Content
    • Order Status and Execution
    May 22, 2023
  • Research Roundup Formatting

    Please have better formatting for U.S. Research Roundup in the Tile View…way too hard to read!

    Sentiment
    • Positive
    Content
    • User Interface (UI) Complaints
    May 21, 2023
  • I was unable to access required minimum distribution figures from the Schwab app

    See above.Confirmed with Schwab representative online

    Sentiment
    • Negative
    Content
    • Account Information Accessibility
    May 20, 2023
  • Last update broke the App

    Huge issues with the UI since the update

    Sentiment
    • Negative
    Content
    • User Interface (UI) Complaints
    May 17, 2023
  • Love Schwab app

    My only suggestion is to enable buying CDs on phone and IPad apps. Otherwise I love it.

    Sentiment
    • Positive
    Content
    • Trading Experience
    May 16, 2023
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Sentiment Analysis
-50 Net Promoter
Score
Popular Topics
Languages
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  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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