Challenges and Frustrations with Salesforce Field Service App
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Salesforce Field Service App: Deep Dive into Customer Feedback

Challenges and Frustrations with Salesforce Field Service App

Reviewers express frustration with the Salesforce Field Service app due to frequent glitches, login issues, freezing, and lack of functionality. App updates often disrupt work processes, leading to wasted time and decreased productivity. Users report difficulties with basic functions like logging in, syncing, and updating work orders. The app's complexity and poor performance overshadow its useful features, causing dissatisfaction and hindering work efficiency.

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  • Product Managers
  • Mobile App Developers
  • Customer Support Managers
  • IT Service Managers
  • UX/UI Designers

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Custom Date - Apr 20, 2024
Featured Content
  • Slow

    Very slow. Doesn’t sync in the background

    • Negative
    • App Performance
    Mar 14, 2024
  • Field service

    After I clear call stays on my board amd auto update I believe is makin it crash please fix this

    • None
    • Bug Reports
    Feb 11, 2024
  • Great app

    I really wish they allow you to up load more than one picture at time per jobs

    • Positive
    • Feature Requests
    Feb 09, 2024
  • Freezes

    Constantly The App Freezes. can’ go back to see older Work Orders. Depletes Battery Capacity rapidly.

    • Negative
    • App Stability
    Feb 04, 2024
  • Trash

    Absolute trash. Carry a pen and paper. Hot garbage every day

    • Negative
    • App Performance
    Sep 29, 2023
  • Irritating

    Glitches all the time. Have to delete and reinstall almost weekly.

    • Negative
    • App Stability
    Sep 11, 2023
  • See All Reviews
Sentiment Analysis
-50 Net Promoter
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Salesforce Field Service based on online reviews collected from App Store. The analysis helps Product Managers, Mobile App Developers, Customer Support Managers, IT Service Managers, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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