Challenges and Frustrations with Salesforce Field Service App
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Salesforce Field Service App: Deep Dive into Customer Feedback

Challenges and Frustrations with Salesforce Field Service App

Reviewers express frustration with the Salesforce Field Service app due to frequent glitches, login issues, freezing, and lack of functionality. App updates often disrupt work processes, leading to wasted time and decreased productivity. Users report difficulties with basic functions like logging in, syncing, and updating work orders. The app's complexity and poor performance overshadow its useful features, causing dissatisfaction and hindering work efficiency.

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  • Product Managers
  • Mobile App Developers
  • Customer Support Managers
  • IT Service Managers
  • UX/UI Designers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Slow

    Very slow. Doesn’t sync in the background

    Sentiment
    • Negative
    Content
    • App Performance
    Mar 14, 2024
  • Field service

    After I clear call stays on my board amd auto update I believe is makin it crash please fix this

    Sentiment
    • None
    Content
    • Bug Reports
    Feb 11, 2024
  • Great app

    I really wish they allow you to up load more than one picture at time per jobs

    Sentiment
    • Positive
    Content
    • Feature Requests
    Feb 09, 2024
  • Freezes

    Constantly The App Freezes. can’ go back to see older Work Orders. Depletes Battery Capacity rapidly.

    Sentiment
    • Negative
    Content
    • App Stability
    Feb 04, 2024
  • Trash

    Absolute trash. Carry a pen and paper. Hot garbage every day

    Sentiment
    • Negative
    Content
    • App Performance
    Sep 29, 2023
  • Irritating

    Glitches all the time. Have to delete and reinstall almost weekly.

    Sentiment
    • Negative
    Content
    • App Stability
    Sep 11, 2023
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Sentiment Analysis (of 30 reviews)
-50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Salesforce Field Service based on online reviews collected from App Store. The analysis helps Product Managers, Mobile App Developers, Customer Support Managers, IT Service Managers, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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