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Customer Reviews of Safeway App and Services
Customers share their experiences using the Safeway app, praising the great deals and easy-to-use interface. Some express frustration with digital coupons and technical issues like error messages and difficulty scanning barcodes. Others report positive experiences with the delivery and pickup services, as well as the quality of the supermarket's products. Suggestions for improvement include more seamless checkout integration with digital discounts and better communication about out-of-stock items.
Best for- Market Research Analysts
- Product Managers
- Customer Experience Specialists
- Retail Strategists
- Digital Marketers
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in the last 24 hours.
Here you can see the preview of this report containing the analysis of only 30 latest reviews.
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Convenient
Use the app/drive up service several times a week
Sentiment- Positive
Content- Ordering and Delivery
May 23, 2023 -
Safeway app
Love it. Great deals easy to use
Sentiment- Positive
Content- User-Friendly Experience
May 23, 2023 -
Digital coupons
I love Safeway. Been a customer for 50 plus years. I watch ads and try to shop smart. But, I absolutely HATE the digital coupons. It’s like I have to jump through very confusing hoops to get the sale. Wish you would rethink this gimmick.
Sentiment- Positive
Content- Digital Coupons
May 23, 2023 -
App Update
Updated app. Won't load. Deleted, downloaded again. Still will not load. Won't be shopping at Safeway. Was sick of shopping with cell phone in hand anyway. Sick of having to use self check out while 6+ employees were doing nothing. Store is a joke.
Sentiment- Negative
Content- App Functionality
May 18, 2023 -
Great service
I get delivery because I’m a walker, they always stay in touch and very efficient. Love this place. Thank you
Sentiment- Positive
Content- Customer Service
May 17, 2023 -
Deals deals deals
Love the personal deals and so much more, best grocery app
Sentiment- Positive
Content- App Functionality
May 16, 2023 - See All Reviews
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Positive(14)
83%
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Negative(00)
36%
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None(0)
2%
Score
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50% Positive
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80% Positive
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100% Negative
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75% Positive
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75% Positive
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33% Positive
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100% Positive
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100% Positive
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English(30)
100%
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What is this page?
This page displays purchase options and a preview of the customer feedback analysis report for Safeway Deals & Delivery based on online reviews collected from App Store. The analysis helps Market Research Analysts, Product Managers, Customer Experience Specialists, Retail Strategists, Digital Marketers to discover insights into what people love, dislike, and need.
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What does this report offer?
This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.
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