Customers share their experiences using the Safewayapp, praising the great deals and easy-to-use interface. Some express frustration with digital coupons and technical issues like error messages and difficulty scanning barcodes. Others report positive experiences with the delivery and pickup services, as well as the quality of the supermarket's products. Suggestions for improvement include more seamless checkout integration with digital discounts and better communication about out-of-stock items.
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I love Safeway. Been a customer for 50 plus years. I watch ads and try to shop smart. But, I absolutely HATE the digital coupons. It’s like I have to jump through very confusing hoops to get the sale. Wish you would rethink this gimmick.
Sentiment
Positive
Content
Digital Coupons
May 23, 2023
App Update
Updated app. Won't load. Deleted, downloaded again. Still will not load. Won't be shopping at Safeway. Was sick of shopping with cell phone in hand anyway. Sick of having to use self check out while 6+ employees were doing nothing. Store is a joke.
Sentiment
Negative
Content
App Functionality
May 18, 2023
Great service
I get delivery because I’m a walker, they always stay in touch and very efficient. Love this place. Thank you
Sentiment
Positive
Content
Customer Service
May 17, 2023
Deals deals deals
Love the personal deals and so much more, best grocery app
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Safeway Deals & Delivery based on online reviews collected from App Store. The analysis helps Market Research Analysts, Product Managers, Customer Experience Specialists, Retail Strategists, Digital Marketers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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