Customer Reviews of Safeway App and Services

Make checkout connected with just for u discounts. Will shop more if there is no extra hassle of adding the items digitally before checking out? I have the phone number why can’t the system suggest the item I am buying has discount and allow to add discount during checkout

Great Supermarket!!!

This was the first time I’ve ever used this service and it was great. The only thing is that I forgot to give the guy a tip. Next time I will do this.

I vibe the app !!
Just use it

Your website is so user friendly!! Unlike Frys which is harder to maneuver around. Thank you!

For some reason a decision was made to roll out the pharmacy portion of this app before checking to see if the application actually works. I’ve gotten the biggest run around by customer support on the issue of adding an adult dependent. What a waste of time! The Safeway pharmacy app worked just fine. Yes, the pharmacy app was a separate app. Leave it to Safeway to screw up a good thing. By the way, they show an elderly person in the new app to add a dependent but then tell you that only dependents under 18 can be added!?! Then they tell you they can merge accounts if you to create an account for your adult dependent but that’s also not true. Get it together developers!

Just opened (on iPad) and it had updated. Now each search results in an error message, or worse, it sends you to a “Partner” site and forgets what you searched for. I’m trying to set up a basket at my local store and when I search for “Cabbage” or “Kefir” or really anything, they send me to another company? Please start over on this app.

It is fun to get ice cream half off with the Safeway app! Safeway Sandy K.

Your app is so hard to navigate and I’m on my way to the store to pick up my order and there’s no way I can see if anything on the order wasn’t there your app is so hard to navigate.bjostes11

I made an order on May, 17 and still didn’t receive. Status shopping complete. Now I have not the money (hold) and the order! Store’s customer service was like: “I have to wait response from IT-department”. IT-department, in turn, are silent.
Order # 58759175

App is no longer applying clipped, eligible coupons to my order. Ordered my groceries for pick up from a competitor this week as a result. Please fix!

This app is junk!!!
It says it has clipped a deal and it is not in the clipped deals! I have to delete the the app and reload. I hold my breath the next time and it might work. No support to call.

Updated app. Won't load. Deleted, downloaded again. Still will not load. Won't be shopping at Safeway. Was sick of shopping with cell phone in hand anyway. Sick of having to use self check out while 6+ employees were doing nothing. Store is a joke.

Way easier app than your competitors 😊

I have a brand new iPhone 14 pro max and still can’t scan the barcode coupons. I had the same issue with my previous iPhone. Very frustrating when you are starting to scan the codes in the store and you can’t scan for the digital coupon.

I love the fresh deli and produce products

I get delivery because I’m a walker, they always stay in touch and very efficient. Love this place. Thank you

Hate this stupid app. Try to use this ap remotely and it asks you multiple times to verify by sending codes to email during the same login event I got 4 codes in 4 minutes. I just want to use it for the pharmacy. Love the pharmacist but may change where I source our medications because this app is so awful!

Very useful to prep for deals at home, when it worked. Now it doesn’t work, while I am at home, with my good Wi-Fi. The problem being having a VPN on your phone. So either you can’t use the app, or just knowing where you are shopping and buying isn’t enough, and they want you to expose yourself on their open Wi-Fi network.

Love the prices and I love that I can get my groceries delivered!!

Love the personal deals and so much more, best grocery app

Makes shopping easy, but way too many items are unavailable, and some that aren’t when I order them but are substituted at the last minute.

I was prompted to update yesterday and now my app won’t work properly. It opens but I get a service problem prompt on every feature I try to open. It was doing that off and on before the update so I figured it was trying to force me to update. But now it’s worse.

Very user friendly, you can schedule pickup orders on the same day even on weekends, some other apps won’t overbooks orders. The paid membership pretty much pays for itself with 5 dollars back every month. The main thing I don’t like is there is no options to not substitute items ahead of time, it would be so much easier for customers and employees. On that same issue they don’t tell you an item is out of stock in advance no text or app notifications. A personal request you can get some items from the deli for pickup and some you can’t and the only thing I really want from the deli is just wedges which you can’t schedule for pick up.

App no longer works since the update last week. I tried uninstalling and installing again. Still receive errors. Very frustrating.