Announcing Our GPT Integration: Transform Customer Reviews into Powerful Marketing
Customer Reviews of Safeway App and Services

Customer Reviews of Safeway App and Services

30 reviews between May 15, 2023 and May 23, 2023.

Customers share their experiences using the Safeway app, praising the great deals and easy-to-use interface. Some express frustration with digital coupons and technical issues like error messages and difficulty scanning barcodes. Others report positive experiences with the delivery and pickup services, as well as the quality of the supermarket's products. Suggestions for improvement include more seamless checkout integration with digital discounts and better communication about out-of-stock items.

‎Safeway Deals & Delivery
Need to analyze more reviews?

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

  • Convenient

    Use the app/drive up service several times a week

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Safeway app

    Love it. Great deals easy to use

    Sentiment
    • Positive
    Content
    • Pricing
    May 23, 2023
  • 🥰🥰🥰

    I LOVE MY STORE ON 148th ST!!!!!! Everyone is always so helpful and sweet 🥰 Service desk always makes paying bills a delight 😂 😊 The pickups are so helpful and always pleasant😊no matter the weather 😊 and I am never disappointed when I decide to go to the Hot Deli 🤤 🤤 🤤 YOU ALL GET A HUNDRED 👍🏽 👍🏽 👍🏽

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • Digital coupons

    I love Safeway. Been a customer for 50 plus years. I watch ads and try to shop smart. But, I absolutely HATE the digital coupons. It’s like I have to jump through very confusing hoops to get the sale. Wish you would rethink this gimmick.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • LOVE THIS APP

    They always listen to user feedback. Thanks!!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
    • Just for you

      Make checkout connected with just for u discounts. Will shop more if there is no extra hassle of adding the items digitally before checking out? I have the phone number why can’t the system suggest the item I am buying has discount and allow to add discount during checkout

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Love Safeway

      Great Supermarket!!!

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Review

      This was the first time I’ve ever used this service and it was great. The only thing is that I forgot to give the guy a tip. Next time I will do this.

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Save, Save,Save

      I vibe the app !!
      Just use it

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Digital coupons

      Your website is so user friendly!! Unlike Frys which is harder to maneuver around. Thank you!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Pharmacy rollout a mess completely useless.

      For some reason a decision was made to roll out the pharmacy portion of this app before checking to see if the application actually works. I’ve gotten the biggest run around by customer support on the issue of adding an adult dependent. What a waste of time! The Safeway pharmacy app worked just fine. Yes, the pharmacy app was a separate app. Leave it to Safeway to screw up a good thing. By the way, they show an elderly person in the new app to add a dependent but then tell you that only dependents under 18 can be added!?! Then they tell you they can merge accounts if you to create an account for your adult dependent but that’s also not true. Get it together developers!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 20, 2023
    • Update broke this app

      Just opened (on iPad) and it had updated. Now each search results in an error message, or worse, it sends you to a “Partner” site and forgets what you searched for. I’m trying to set up a basket at my local store and when I search for “Cabbage” or “Kefir” or really anything, they send me to another company? Please start over on this app.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 20, 2023
    • It is fun to get ice cream half off with the Safeway app!

      It is fun to get ice cream half off with the Safeway app! Safeway Sandy K.

      Sentiment
      • Positive
      Content
      • Pricing
      May 19, 2023
    • App

      Your app is so hard to navigate and I’m on my way to the store to pick up my order and there’s no way I can see if anything on the order wasn’t there your app is so hard to navigate.bjostes11

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 19, 2023
    • Doesn’t work

      I made an order on May, 17 and still didn’t receive. Status shopping complete. Now I have not the money (hold) and the order! Store’s customer service was like: “I have to wait response from IT-department”. IT-department, in turn, are silent.
      Order # 58759175

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 19, 2023
    • Not working properly as of 2 days ago

      App is no longer applying clipped, eligible coupons to my order. Ordered my groceries for pick up from a competitor this week as a result. Please fix!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 19, 2023
    • Junk

      This app is junk!!!
      It says it has clipped a deal and it is not in the clipped deals! I have to delete the the app and reload. I hold my breath the next time and it might work. No support to call.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • App Update

      Updated app. Won't load. Deleted, downloaded again. Still will not load. Won't be shopping at Safeway. Was sick of shopping with cell phone in hand anyway. Sick of having to use self check out while 6+ employees were doing nothing. Store is a joke.

      Sentiment
      • Negative
      Content
      • Others
      May 18, 2023
    • So easy to SAVE!

      Way easier app than your competitors 😊

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 18, 2023
    • Scan barcode issues

      I have a brand new iPhone 14 pro max and still can’t scan the barcode coupons. I had the same issue with my previous iPhone. Very frustrating when you are starting to scan the codes in the store and you can’t scan for the digital coupon.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • Freshness

      I love the fresh deli and produce products

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 18, 2023
    • Great service

      I get delivery because I’m a walker, they always stay in touch and very efficient. Love this place. Thank you

      Sentiment
      • Positive
      Content
      • Others
      May 17, 2023
    • Crappy app

      Hate this stupid app. Try to use this ap remotely and it asks you multiple times to verify by sending codes to email during the same login event I got 4 codes in 4 minutes. I just want to use it for the pharmacy. Love the pharmacist but may change where I source our medications because this app is so awful!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 17, 2023
    • Faltering

      Very useful to prep for deals at home, when it worked. Now it doesn’t work, while I am at home, with my good Wi-Fi. The problem being having a VPN on your phone. So either you can’t use the app, or just knowing where you are shopping and buying isn’t enough, and they want you to expose yourself on their open Wi-Fi network.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 16, 2023
    • Love shopping here

      Love the prices and I love that I can get my groceries delivered!!

      Sentiment
      • Positive
      Content
      • Pricing
      May 16, 2023
    • Deals deals deals

      Love the personal deals and so much more, best grocery app

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 16, 2023
    • One thing about the app . . .

      Makes shopping easy, but way too many items are unavailable, and some that aren’t when I order them but are substituted at the last minute.

      Sentiment
      • None
      Content
      • Features and Usability
      May 16, 2023
    • Recent update caused problems

      I was prompted to update yesterday and now my app won’t work properly. It opens but I get a service problem prompt on every feature I try to open. It was doing that off and on before the update so I figured it was trying to force me to update. But now it’s worse.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 16, 2023
    • One of the better grocery apps

      Very user friendly, you can schedule pickup orders on the same day even on weekends, some other apps won’t overbooks orders. The paid membership pretty much pays for itself with 5 dollars back every month. The main thing I don’t like is there is no options to not substitute items ahead of time, it would be so much easier for customers and employees. On that same issue they don’t tell you an item is out of stock in advance no text or app notifications. A personal request you can get some items from the deli for pickup and some you can’t and the only thing I really want from the deli is just wedges which you can’t schedule for pick up.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 15, 2023
    • Update has caused errors

      App no longer works since the update last week. I tried uninstalling and installing again. Still receive errors. Very frustrating.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 15, 2023

Sentiment Analysis

  • Positive(17)
    57%
  • Negative(12)
    40%
  • None(1)
    3%
17 Net Promoter
Score

Popular Topics

  • Features and Usability(12)
    40%
  • Technical Issues(10)
    33%
  • Others(5)
    17%
  • Pricing(3)
    10%

Languages

  • English(30)
    100%

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, and Google Play to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.