Riverside Housing: Issues with Repairs, Charges & Customer Service
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Riverside Housing Feedback Report: Uncover Tenant Insights

Riverside Housing: Issues with Repairs, Charges & Customer Service

Reviews for Riverside Housing depict a range of issues, including negligence in repairs, unresponsive customer service, exorbitant charges, and lack of empathy towards tenants. Complaints highlight delayed maintenance, rat infestations, financial discrepancies, and poor communication. Tenants express frustration over ineffective solutions, failed promises, and a general lack of consideration for their well-being and living conditions.

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  • Real Estate Developers
  • Property Managers
  • Customer Service Trainers
  • Housing Policy Analysts
  • Real Estate Investors

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Bad company

    Been living riverside which was one housing Been waiting two years for water pump Can't shower Can't use the Washing machine None of the lights work In the landings Terrible avoid at all cost

    Sentiment
    • Negative
    Content
    • Maintenance Requests Handling
    Mar 05, 2024
  • Absolutely awful housing association…

    Absolutely awful housing association ,hounded for rent from day one,flat complex was due a refurb, undesirable neighbours ,banging doors ,alcoholic neighbor,not listened to ,no complaints followed up,very bad customer service

    Sentiment
    • Negative
    Content
    • Community Safety and Environment
    Jan 15, 2024
  • Dodgy staff

    Dodgy staff. All employing friends and family. Turning a blind eye to drug use and dealing. Employing incompetent staff who are two faced backstabbers.

    Sentiment
    • Negative
    Content
    • Staff Professionalism and Behavior
    Jan 10, 2024
  • My husband and I would like to thank…

    My husband and I would like to thank the company for quickly settling our rent to buy case, especially Kate from Liverpoll who was very nice and helpful to us. Once again, thank you very much for your support and help.

    Sentiment
    • Positive
    Content
    • Staff Professionalism and Behavior
    Oct 12, 2023
  • Don’t go near them firstly all it’s…

    Don’t go near them firstly all it’s about is the money shared ownership service charge then extra service charge end of year even to talk on phone if you ever get an answer you pay for the call not a freephone and you pay to listen to music

    Sentiment
    • Negative
    Content
    • High Rent and Service Charges
    Sep 18, 2023
  • Its interesting how you want to log it…

    Its interesting how you want to log it onto your Antisocial Behaviour database when our local Riverside Housing officer told me that Riverside Housing don’t class tenants smoking a lot of weed as antisocial behaviour.

    Sentiment
    • Negative
    Content
    • Community Safety and Environment
    Sep 15, 2023
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Sentiment Analysis (of 30 reviews)
-82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Riverside  based on online reviews collected from Trustpilot. The analysis helps Real Estate Developers, Property Managers, Customer Service Trainers, Housing Policy Analysts, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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