Mixed Customer Feedback: Cash Back Praise vs. Payment Delays at Rakuten.com (USA)
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Rakuten.com Feedback Report: Insights & Analysis

Mixed Customer Feedback: Cash Back Praise vs. Payment Delays at Rakuten.com (USA)

Rakuten.com (USA) receives mixed reviews from customers, with some praising the cash back system and customer service while others express frustration over delayed payments, faulty products, and poor communication. Issues with cash back tracking, changing promotion percentages, and lack of response to complaints are commonly mentioned. Despite positive experiences with cash back rewards and customer service, concerns about transparency and reliability are prevalent.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • DEPLORABLE

    ACHAT DUN TEL POUR UN ANNIVERSAIRE LE 12 janvier , le 22 fevrier apres maintes interventions on me signifie que l'on me le remboursera . Aujourd'hui 7 mars toujours rien . Bon moyen de se faire une trésorerie .et surtout pas d'excuses outre la circulaire classique automatique et pas de dédommagement .bref une plateforme à fuir .

    Sentiment
    • Negative
    Content
    • Product Quality and Return Issues
    Mar 07, 2024
  • I have been with Rakuten since it was…

    I have been with Rakuten since it was Ebates and I love it. It's incredibly easy to use it online but instore is a different matter, I'm lost in knowing how to use it. Luckily I shop online more than I shop in brick & mortar stores.

    Sentiment
    • Positive
    Content
    • Technical Issues with Cash Back
    Mar 01, 2024
  • I had to send a text to customer…

    I had to send a text to customer service regarding a rebate AND they listened!!! They researched and helped me through the process! Bingo, I was paid !!!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 27, 2024
  • para cashbak es mejor LETYSHOP…

    para cashbak es mejor LETYSHOP garantizado y sin necesidad de meter referidos y el cashbak es de 5%

    Sentiment
    • Negative
    Content
    • Cash Back Percentage Concerns
    Feb 23, 2024
  • Good reputable company that follows…

    Good reputable company that follows through when I thought all hopes were dashed. Sure enough awarded me on good faith.

    Sentiment
    • Positive
    Content
    • Payment Delay and Disputes
    Feb 22, 2024
  • J ai reçu une lampe au lieu d'un…

    J ai reçu une lampe au lieu d'un lecteur DVD 😠 j attend toujours un retour sĂ©rieux car ils ont Ă©tĂ© remboursĂ©s !!! Je reçois rĂ©guliĂšrement des mails de personnes diffĂ©rentes alors que mon dossier a Ă©tĂ© clos. Je ne demande aucun remboursement mais qu ils m envoient le lecteur DVD !!!

    Sentiment
    • Negative
    Content
    • Product Quality and Return Issues
    Feb 21, 2024
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Sentiment Analysis (of 30 reviews)
-13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rakuten.com (USA)  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, E-commerce Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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