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Numerous negative reviews shed light on PupSocks poor customer service, late deliveries and low-quality products

Numerous negative reviews shed light on PupSocks poor customer service, late deliveries and low-quality products

38 reviews between Aug 01, 2022 and Apr 11, 2023.

PupSocks, a company that prints photos of people's pets on socks, has received numerous negative reviews regarding poor customer service, late deliveries, incorrect orders, and low-quality products. Some customers have reported never receiving their orders, while others did not receive what they ordered. Complaints included unresponsive customer service, cheap products, bogus tracking numbers, and long wait times. Customers have also accused PupSocks of being a scam and warn others not to buy from them.

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38 reviews between Aug 01, 2022 and Apr 11, 2023.

Aug 01, 2022 - Apr 11, 2023

Popular Phrases

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Featured Content

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  • Sock smaller than other sock

    One sock much smaller than the other one.

    Sentiment
    • Negative
    Content
    • Features and Quality
    Jan 18, 2023
  • Terrible EVERYTHING

    Terrible EVERYTHINGProducts are cheapArtwork is junkShipping takes FOREVER“Customer service” is a joke. DON’T BUY FROM THIS COMPANY.

    Sentiment
    • Negative
    Content
    • Features and Quality
    Dec 30, 2022
  • Fun Product, Good Experience

    Fun, arrived quickly, no problems.

    Sentiment
    • Positive
    Content
    • Others
    Dec 27, 2022
  • Never Arrived

    Ordered on 11/25. Shipped on 12/4. Never arrived. Some weird hand off between us postal service and UPS?Stay away from this company. Scammers

    Sentiment
    • Negative
    Content
    • Orders and Delivery
    Dec 21, 2022
  • Do not order from this company

    Do not order from this company! They send you a shipping number that does not work. They will not respond to you either. Do NOT waste your money!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 13, 2022
  • A gift for my wife

    A gift for my wife. They sent me a tracking number that did not work. Told me that it was too bad that my order got lost, that I should contact some insurance company and ask for a refund. Insurance company was a dead end, so I put a stop on my credit card for the charge. They then became more sympathetic and tried to send me a replacement pair of socks which again I never received. I asked for a refund and they said they can't because of the credit card dispute.

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 06, 2022
  • Bad customer service

    I was promised a coupon since my order was late. I have emailed customer service multiple times without a response. I would not recommend pupsocks if you want a good experience.

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 22, 2022
  • Absolutely Adorable

    I got a pay of socks and a matching mask for my daughter, and she completely loved them. Her dogs mean the world to her and she to show them off!

    Sentiment
    • Positive
    Content
    • Features and Quality
    Aug 03, 2022
  • Order arrived 8 months late......

    I ordered the socks in November of 2021 as a Christmas present for my daughters and received them in July of 2022. Cute, but not worth that kind of wait.

    Sentiment
    • Negative
    Content
    • Orders and Delivery
    Aug 02, 2022
  • The socks were very easy to order and…

    The socks were very easy to order and the socks were received in very short order. Great idea and my wife loves the socks!

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    Aug 01, 2022
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Sentiment Analysis

-50 Net Promoter
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  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 38 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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