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Positive Reviews for Moxy Times Square Hotel in Manhattan

Positive Reviews for Moxy Times Square Hotel in Manhattan

30 reviews between Jan 01, 2023 and May 01, 2023.

The Moxy Times Square hotel in Manhattan received positive reviews from guests who enjoyed the great location and friendly staff who went above and beyond to make their stay comfortable. The hotel's rooftop bar, coffee shop, bar/lounge, and restaurant attached to the hotel received praise, while the rooms were described as cozy yet stylish. Letty, Brailyn, and Steve were mentioned as standout staff members who provided excellent service, and the second-floor lounge area was a popular place to relax.

Moxy NYC Times Square
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  • Best of the Best!

    Had an amazing time staying here. This is our 2nd time staying and Brailyn was the best hostess. He was so friendly and anything we needed he was attentive and helpful. It’s always a vibe here. We will gladly be back!

    Sentiment
    • Positive
    Content
    • Others
    May 01, 2023
  • Smooth sailing

    Raise was a Great help very knowledgeable of the area and was very kind 5 stars on guess service definitely would stay at this hotel again great environment central area to time square and 34th st and great thing inside the hotel

    Sentiment
    • Positive
    Content
    • Location
    May 01, 2023
  • Outstanding and Amazing

    I will have to say the best thing about this visit was the hospitality from Letty. She took care of our every need, from where to go, to getting us everything we needed for the most pleasant experience at a big city hotel. She was the greatest.

    Sentiment
    • Positive
    Content
    • Staff and Service
    May 01, 2023
  • Hotel with Great Vibe, Location & Staff

    Great location based on proximity to a customer meeting! The hotel has a great vibe and the staff is very friendly. There’s a rooftop bar, coffee shop, bar/lounge, and restaurant attached to the hotel. Rooms are small, but comfortable. And the gym is nice. Shout out to Brailyn for a great check in experience and welcome! My team will return to stay again.

    Sentiment
    • Positive
    Content
    • Location
    May 01, 2023
  • Great experience! Will be staying there again soon!

    I had a great experience this past week at the Moxy in Times Square. This was my 1st time staying in a Moxy hotel so I didn’t know what to expect. From the moment I got there the staff was really helpful in telling me all the amenities as well as places to go nearby. I was in the area for business so the location in Times Square is perfect if you are traveling there for work or to shop all the stores close by. Shoutout to Eddie at the front desk as well. He and a few other staff members helped with switching my room since I had somehow booked a 4 bunk bed room by mistake thru my job. They also had a great luggage storage setup as well that was a big help the last day when I was checking out but needed a place for my bags during my last meeting. I will definitely be staying at this Moxy again as well as trying some of the other locations when I travel going forward.…

    Sentiment
    • Positive
    Content
    • Location
    May 01, 2023
    • Brylon

      Clean. Easy to check in. Great receptionists. Cool rooftop. Cozy rooms. Great time. I would definitely recommend this hotel for travelers and visitors. Great location and alot different transportation available

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      May 01, 2023
    • Special thanks to Moxy!

      I find the Moxy very welcoming and comfortable every time I stay! Staff goes over and above making me feel at home with a “welcome back” sign on my room mirror.. A special shout out to Brailyn at the front desk who welcomed me back once again by name and with his great smile and quickly checked me in …thank you!

      Sentiment
      • Positive
      Content
      • Staff and Service
      May 01, 2023
    • Amazing service

      Letty is so great and the most positive person you could have on staff. She goes above and beyond to help make sure your stay is the best it can be. Moxy is lucky to have her on staff. I stay often and she remembers me and goes above and beyond every visit!

      Sentiment
      • Positive
      Content
      • Staff and Service
      May 01, 2023
    • nice room. Loved the shower, the floor for the shower. I like the soft bed and the pillows. I like the hangers in the ro

      Great stay .. KIMONI was excellent he needs a raise … nice room. Loved the shower, the floor for the shower. I like the soft bed and the pillows. I like the hangers in the room. It was so needed. Happy customer

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      May 01, 2023
    • Very unique hotel!

      I stayed here for a couple of nights- it was wonderful! The staff was very accommodating, and the location was great. My room was tiny, but who stays in their room when they are in NYC? It was clean and comfortable. My flight out of town was quite late, but I was able to store my luggage in their luggage storage room downstairs until I needed it. There was a $30 resort fee attached to my room rate, but I had no problem using it at the bar and the coffee shop. I would have spent that much there, anyway.

      Sentiment
      • Positive
      Content
      • Others
      Apr 01, 2023
    • Good hotel and professional manager

      It was super Hip hotel that I can feel the energy of new york. It's located in main street of Manhattan. Especially, I hope to give compliments to Mr. Steve who is the manager of the hotel. He sincerely tried to give the solution for the problem that I faced. There can be unfortunate event during the trip but it was okay if there's professional reaction like him. Hope to visit later again.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Thank you Lety & Gio!

      This place is so chic & a whole vibe. Aside from the aesthetics of the hotel & the conveniences of having a bar, restaurant, cafe etc…. they have the best crew! Lety & Gio are phenomenal! Their hospitality is top notch and I’d highly recommend to stay at this boutique hotel. Thank you Lety & Gio for an amazing stay! You made it so much more pleasant for me and it’s very much appreciated ♥️

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Eddie & Letty

      Eddie and Letty went over and above making me feel at home. They helped me book my room after arriving without a reservation and always go the extra mile to make sure that my stay is comfortable, convienient and always have a smile on their face whenever we come and stay. They take care of me and I can't recommend them enough!

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Manhattan quintessence

      First, thanks to Raisa for going out of the way to make the stay amazing. What a pleasant and helpful person! This is a perfect hotel for a stay in Manhattan. It was a short walk from the train to the hotel, then I was quickly into my room after a speedy check in. The room had everything I needed, and spared all the things I didn't. Dining and shopping are nearby. Stay here. You won't regret it. Thank you Moxy! Can't wait to see you again.

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • Awesome Moxy stay- April 2023

      I had a great time in NYC, April 2023. It’s a great central location. It also has a parking garage right next store which was super convenient since we drove in. We were checked in by Letty who was so lively & welcoming. Her vibrant personality was energetic & left us feeling excited for our stay. Giovanny our bellman was also very welcoming & knowledgeable about the city, which was super helpful. I’ve never had a warmer welcome at any of my hotel stays. The property gives a hip & cool vibe and the amenities are awesome. I will definitely be back.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Not great for families

      Let me start by saying the staff is all very nice and friendly. There are a lot of conveniences nearby. However, the hotel has a night club vibe, which I didn't find particularly relaxing. The rooftop bar plays music until at least midnight, which we could hear in our room several floors below, even after we moved from the 12th to the 10th. In our second room the c-word was scratched into a headboard. I was so tired from not sleeping and we had already moved once so I just covered it with a towel and reported it, but that was a conversation I would rather not have had with my daughters. There aren't any great food choices for kids in the hotel. I guess I was thinking any place with bunk beds would be good for families, but I was incorrect.

      Sentiment
      • None
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • Best Moxy and Great Staff

      The ambiance is excellent. Very in line with the specific locations vibe. The room was very clean and really well laid out for the space. Moxy decor is always fun and interesting and this one was no different (but so far my fave). Also, Brailyn and Erick, who helped check me in after a long and not so fun day of traveling, really turned my night around. They were helpful, professional and went above and beyond to ensure my night was better and that my whole stay would be more pleasant. So many things to do in NYC but if it happens to be a rainy day, the hotel amenities can keep you entertained and dry.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Get tips from Giovanny!!

      Great location and super friendly and helpful staff. Giovanny is the man!! He was super helpful with tips on things to do given the rainy weather and was also great help in navigating the city! He helped us with the best way to get to the airport and made sure we weren’t ripped off with taxi rates. Super cheery and good-hearted dude!

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Thumbs up!

      Great and amazing staff!!! Nico, Letty and Raisa.. I would go back just for them! Great lounge area next to bar with comfy sofas and great late afternoon DJ. Very chill. Rooms are small but comfortable.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Funky bunk bed room, great experience!

      We made a pit stop in NYC and stayed at the Moxy. The four bunk bed room was the most adventurous room we ever had. Different from any other hotel we have stayed in. No regrets though! The hotel has a wonderful smell in the lobby and it is really the staff and second floor that brings this place to life. Our check in and check out was with the same woman in the front named Jessica. When we arrived we were so tired but she was so full of life and smiles she gave us our energy back! She even went out of her way to call us and tell us our room was ready way before check in time which we found so thoughtful. On the day of our check out, she was there again and had some more laughs before our long trip home. What a delightful experience we will never forget!

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • Thank you Letty

      The heart and soul of any hotel lies in the people who work there,and Letty was undoubtedly the soul of this hotel. Not only that she immediately resolve our reservation issue, but it was here smile and genuine kindness that left a wonderful impression on us. Lettys exceptional service made our stay at Moxy a truly lovely experience.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Great walk to the Times Square! Magic hour Bar was superb!

      Lovely and lively hotel! Giovanny at the main lobby was excellent and very helpful. Kimani at the a front desk was very courteous too! Well recommended hotel in the heart of the city! Room was cozy and cute.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Home away from home

      Accommodations and employees were up to Marriott standards. I would like to personally mention attendee Giovanny, he went above and beyond any expectation I had coming to this hotel. Will definitely again

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Great customer service

      Stylish hotel with small but modern rooms a nice bar and a great rooftop. Steve at reception was super helpful and went above and beyond to accommodate my requests. I definitely recommend a stay @ The Moxy!

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • Best staff, best hotel hands down.

      Wow I could write reviews about this hotel for days, first off and for most let me mention the name of the staff that made sure my stay was as perfect as it could be, Steve was his name and this staff made sure I knew things about the neighborhood and good eating options available at the hotel and in the City. I love this hotel and will be coming back a lot more.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Amazing Place!

      Steven and his staff are amazing! 5 star reviews! 100% will stay here again! From the ambiance to the hospitality, This is a place I would recommend for anyone in the area! Thank You Steve, YOU ROCK!

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Good Midtown location and great customer service

      Great location and yes, the rooms are small but this NYC, you want bigger rooms, be prepared to spend 2 or 3 times more money. We were checked in by Letty who was such a pleasure to deal with. She recognized our Marriott status and was able to get us an upgrade, and even acknowledged us by name later that afternoon. Overall a great experience and will be staying here again.

      Sentiment
      • Positive
      Content
      • Location
      Apr 01, 2023
    • Solo travel , Cute hotel!

      This hotel was cute for a quick work stay. The second floor lounge area was my favorite place to relax and it was always clean although sometimes crowded. I was traveling alone for work for the first time. Jessica was the one who checked me in. What a sweetheart! She made me feel comfortable and at home. Always checking up on me while I left for my morning meetings. It was a taste of southern hospitability back home! The rooms are small but efficient and have your basic needs.

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • NYC at the Moxy is the best!

      Just planned a short trip to NYC to celebrate my birthday staying at the Moxy Times Square. My expectations were huge once is such an important day. From checking in to checking out (and after!) I felt such an incredible experience and the service was no more than fabulous! Amazing structure, room cleaning just perfect, delicious food and the hotel crew… they are the best! The bar on the second floor is awesome if you want to chill and enjoy some beverage, food and music. The magic hour is just a spot you must go to fell what a party in NYC truly is. Would definitely come back!!!

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Jan 01, 2023
    • Top notch Customer Experience at the Moxy Times Square and with Letty (best in business)

      I took my wife to a Broadway show for her birthday. We stayed at the Moxy! From the first moment we walked in… we felt at home. We were greeted by Letty and from that moment on she (Letty) made it her job to make us feel amazing and welcomed. There is nobody better in this business. If you come to the Moxy in Times Square ask for Letty and your experience will be top notch, 5 stars, and everyone feels like a titanium member. I now take my business overnights to the location!

      Sentiment
      • Positive
      Content
      • Staff and Service
      Jan 01, 2023

Sentiment Analysis

  • Positive(29)
    97%
  • Negative(0)
    0%
  • None(1)
    3%
97 Net Promoter
Score

Popular Topics

  • Staff and Service(16)
    53%
  • Cleanliness and Comfort(8)
    27%
  • Location(4)
    13%
  • Others(2)
    7%

Languages

  • English(30)
    100%

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