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Exceptional Southern Hospitality at The Perry Lane Hotel in Savannah

Exceptional Southern Hospitality at The Perry Lane Hotel in Savannah

30 reviews between May 01, 2022 and May 01, 2023.

Guests rave about the southern hospitality and exceptional service at The Perry Lane Hotel in Savannah. The location is ideal, close to everything the city has to offer but away from the noise of the river. The hotel boasts beautiful decor, a cool rooftop bar and pool, and a great art collection. Guests can enjoy complimentary car service, and the staff are always willing to go above and beyond to make their stay unforgettable.

Perry Lane Hotel, A Luxury Collection Hotel
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  • Amazing hotel with the best employees

    I can’t speak highly enough about my experience at the Perry Lane Hotel. It is beautiful and close to everything. The rooftop captures a breathtaking view of the city. However, what separates this hotel from others is the employees. Specifically, Randy, Julian, Stratten, Pops, Cheryl, Tim, Jack, Morgan and Natalia. They go above and beyond for their guests, are funny, kind, helpful and my experience would not have been so great without them. They go the extra mile to ensure their guests have a fantastic and memorable time and truly made my time in Savannah better than I could imagine. Read less

    Sentiment
    • Positive
    Content
    • Staff and Service
    May 01, 2023
  • Wonderful stay

    What a delightful stay we had at Perry Lane. The entire staff always greeted us with a smile. We made good use of the house car to take us around the historic district. Thanks to Ruby in guest services for her assistance, and to Grace for arranging our tour to Bonaventure Cemetery. Special shout out to the concierge Randy who went out of his way to assist us with dinner recommendations, tickets for the trolly and riverboat, and anything else that we needed during our stay. We compared other hotels when we were in Savannah, but Perry Lane will be our choice when we return.

    Sentiment
    • Positive
    Content
    • Staff and Service
    May 01, 2023
  • Highly recommended

    Excellent ! Beautiful room. Helpful staff throughout our stay from the initial welcome to checking out. Many personalized "small" touches that make you feel special and make the stay memorable in a very good way. Wonderful rooftop, bar and pool. Great service by doormen and hotel private ca driver. Highly recommend this hotel.

    Sentiment
    • Positive
    Content
    • Staff and Service
    May 01, 2023
  • Perry Lane Experience

    Beautiful hotel in the midst of the historic district. Nothing like being greeted with a glass of champagne on check in. Friendly staff. Randy helped us with dinner reservations and suggested tours. So personable and friendly. Also enjoyed the free cocktail every evening. Highlight was the Peregrine roof top bar. What a lovely way to watch a beautiful sunset to end a perfect day.

    Sentiment
    • Positive
    Content
    • Staff and Service
    May 01, 2023
  • Best hotel in Savannah

    Fabulous stay at Perry Lane. Staff is wonderful- special shout out to Ruby for her daily recommendations and assistance for anything we needed during our stay. Natalia at the front desk was so friendly and helpful we felt like VIPs. So many amenities make this a 5 star experience! I may have booked this hotel specifically for the unlimited champagne but my favorite part was the rooftop pool/bar. We had lunch and drinks there- recommend the Georgia peach cider and frozè. The room is very nice and we had free bottled water throughout our stay. The bathroom is stocked with full size Milton Brown products and luxurious robes. Free coffee/tea in the lobby restaurant is another perk we enjoyed. The location is great- 10/15 min walk to River Street and Broughton street for major shopping. There is a wonderful market next door (Parker’s) if you need anything- food, beer, gifts. If you are looking for the best place to stay in Savannah you have found it!…

    Sentiment
    • Positive
    Content
    • Food
    May 01, 2023
    • Perry Lane is the epitome of southern hospitality at its finest ~ you have to experience it!

      From beginning to end we were treated like royalty! Jack, Robecca, Pops and the entire staff were so kind, hospitable and helpful. The interiors and cleanliness of the rooms and hotel in general were a 10! We would highly recommend the location.

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      May 01, 2023
    • Just great!

      Beautiful hotel. Well maintained and the wonderful staff including Grace and drivers Brian and Cheryl. They went out of their way to help us with everything. Thank You for your hospitality! We will be back. Bobby and Guy

      Sentiment
      • Positive
      Content
      • Staff and Service
      May 01, 2023
    • Pre-Stay Guest Services Review

      Have not yet started my stay but I needed a date change for my reservation for my Honeymoon due to grabbing some semi-last minute Kenny Chesney tickets for Charleston on 5/25. The guest services rep, Cobi, was absolutely wonderful in her demeanor and helped me change my reservation despite making non-refundable, no change allowed, reservations at my initial booking. She even took all my information to pass along to the concierge to help us find the best car service for our trip back to Charleston. My wife and I are so appreciative of her going out of her way to help us for our special trip and we hope someone from the team sees this so she can be recognized for a job well done. If everyone there has the same professionalism and good attitude she does, we are in for a great trip! Thanks again, Cobi (if you see this)!…

      Sentiment
      • Positive
      Content
      • Staff and Service
      May 01, 2023
    • Endless Southern Hospitality

      The Perry Lane was a fabulous experience. The people that work there extended their Southern Hospitality way beyond our expectations. Pops went above and beyond to take the extra time with our family and show us around the beautiful city of Savannah. His southern charm is authentic!

      Sentiment
      • Positive
      Content
      • Staff and Service
      May 01, 2023
    • Great hotel in fabulous central location.

      From the moment we turned into this hotel the experience was excellent. We were helped with our bags, and parking the car with zero fuss. Check in was a pleasant breeze, assisted by a complimentary glass of sparkling wine (sorry, you can’t call it champagne when it isn’t, no matter how nice it is!). Our room was very comfortable and well equipped as you’d expect of a hotel of this quality. There’s coffee available each morning in the lobby coffee bar. Staff were absolutely wonderful. The rooftop bar was also great (but a bit pricey) with great views across the city. Conveniently located in the centre of town main attractions were within a short walk.

      Sentiment
      • Positive
      Content
      • Staff and Service
      May 01, 2023
    • Perry Lane is as wonderful as advertised!

      Our first time visiting Savannah and we had an incredible experience! The hotel was as beautiful as advertised, and the staff was quite welcoming. When we arrived, Jack was extremely attentive with our baggage, car, and getting us familiar with the hotel. They offered a wonderful car service (included in with the stay), and Brian was always punctual and friendly. We will definitely be back!

      Sentiment
      • Positive
      Content
      • Location
      May 01, 2023
    • Wonderful return stay to Perry Lane

      Loved our stay at the Perry Lane Hotel, our second trip here. So nice to be away from the river yet to be centrally located. The staff is incredibly friendly. Pops, the house driver, went out of his way to make our family feel welcome and drove us to the cemetery for a tour and showed us some of the fancy Savannah houses on the return to the hotel.

      Sentiment
      • Positive
      Content
      • Location
      Apr 01, 2023
    • Fantastic Hotel, in the heart of Savannah, stay here if you can!

      I cannot say enough good things about this hotel. We had such a great time visiting Savannah and the Perry Lane had a lot to do with it. Definitely one of the most exquisite experiences I have had, of any hotel, anywhere in the world. Starts with the property, which is gorgeous in both design and decor. Everything feels brand new. The attention to detail is well done and noticeable. The dual lobbies are full of cool, unusual art work and furniture that lifts the ambience. The rooftop terrace is simply incredible. Views of the entire city, lots of places to sit and eat and drink, a nice sized pool with great chairs. The roof is open to the public-if you're not staying at the hotel, have a drink, it's a must-see. We had a deluxe king room in a corner that had views of…

      Sentiment
      • Positive
      Content
      • Others
      Apr 01, 2023
    • The Perry Lane Is One of Our All-Time Favorite Hotels

      This is the third time my wife and have been to Savannah and the Perry Lane has become our home away from home. The lobbies and sitting rooms are exquisitely furnished with comfortable, upholstered furniture and small pieces from around the world that make it seem like you've entered an old friend's home. While checking in you will be treated to bubbly, regular or rose, both of with are delicious. Surprises are on tap you while wait (a short one, you can be sure) for the elevator to your room. The rooms are spacious, well appointed and deliciously comfortable. The beds are plush and, for us, a well-regarded must: double sinks in the bathroom. The shower is also spacious with good water supply. Speaking of water, bottles are left in your room every day and, a further touch, there…

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • April Break

      What a beautiful place. Delicious food and complimentary mimosas at the pool. They have a cool rooftop bar and the service was great. Front desk was helpful arranging a trolly tour and met a lot of nice people at happy hour bar in their second building. It started raining one afternoon and their driver picked us up, free of charge. We will definitely be back here.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Loved our Savannah mini Vacay

      Comfortable bed - location is perfe Ct - staff very helpful and pleasant Jack and Chris were exceptional . Jack took us in the hotel car to lunch and gave us a lot of the city’s history . Chris helped us fix a loose piece in the lift gate of our car . Beyond the call …

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • Luxury and great location

      Amazing !!! Definitely luxury! Everything was seamless Randy was always willing to help and knowledgeable about Savannah. He always made sure to remind us of activities going on in the area and at the hotel.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • First Trip to Savannah

      Our stay started and ended with Jack, a fantastic valet!! He provided excellent customer service, conversation, and disposition. Also a shout out to Kevin who helped with all of our luggage/room mixup and to the house car drivers (Pops & Chris)! This hotel would have received a five star but we were placed on the second floor above the bar (live music until 11) and kept hearing bar stools being moved around (past 11). Beautiful, clean hotel and centrally located to everything in Savannah!

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • Amazing Staff

      Kim and Sam at the front desk were absolutely amazing and very welcoming. Perry Lane is the epitome of top service. Champagne at the front desk——it felt like we were in heaven. Everyone was so kind and intuitive. You will not regret choosing this place. We will definitely be back!

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Best hotel in Savannah

      Pops was the BEST!!! Great car service. He took us Tybee island and we had the best time! We were staying at Ilida hotel and changed to the Perry after the first night. The Perry is the best service and incredible accommodations!

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Easy breezy in Savannah

      Most comfortable beds nice clean design and presentation. The shuttle into town was a huge plus and help. Great service except no tea past 10pm would be nice to have tea in room or limited room service. Great service from Stratten!

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • Spring Stay at Perry Lane

      We loved our stay- the customer service is excellent and the hotel is beautiful. We dined at both Peregrin and Emporium and both were excellent! The French dip at Peregrin and Brussels sprouts and French toast at Emporium are insanely good! The valet was also great- Stratten was very helpful!

      Sentiment
      • Positive
      Content
      • Food
      Apr 01, 2023
    • Great Stay in Savannah

      From check-in to check-out we had a fantastic stay at Perry Lane. The minute we walked in we could tell that we were going to receive an elevated level of service. They had our room ready for early check-in (significantly early) which was great and they had left a bottle of wine and a hand-written note for my wife's birthday which we were celebrating. The staff was outstanding and always had a smile and friendly greeting waiting for us. We took advantage of the free coffee each day and the free cocktail in the Wayward each evening. Our room was perfect and comfortable and we really wanted for nothing. The hotel's gym is very well equipped and we had it to ourselves most mornings. Don't miss the pool on the roof and the amazing views from the rooftop bar. Can't imagine…

      Sentiment
      • Positive
      Content
      • Cleanliness and Comfort
      Apr 01, 2023
    • The Perry Lane Hotel……a delightful surprise!

      The Perry Lane Hotel In Savannah is a gem! The restaurant, bars, and lounges, are beautifully appointed and the art collection throughout the hotel is an unexpected delight to look at. The amenities are plentiful, including complementary car service anywhere within a two mile range, which is pretty much everywhere in the historic area. The hotel staff are friendly and attentive, including the doormen, drivers, housekeeping crew and lobby personnel. Most especially, Randy, the concierge, was outstanding! He made reservations at all of the restaurants we wanted to go to, even though it was a very busy time of the year. When our group decided at the last minute to go on a trolley tour, he arranged the tickets for us within few minutes and delivered them to us during our…

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Fantastic visit and great hotel

      We recently visited this hotel for 4 nights staying in a fifth floor Deluxe King room. We found the hotel really very good. The rooms were modern, extremely well maintained, clean and had opening windows. We had breakfast each day and although the staff were clearly under pressure and perhaps understaffed - we enjoyed the clean, green modern atmosphere. In our opinion for tourists the hotel is ideally located.

      Sentiment
      • Positive
      Content
      • Location
      Apr 01, 2023
    • Great Family Stay

      Perry Lane was the perfect stay for my family. The location was amazing… close to everything but not too close to the river which I found to be a little much. The service was fantastic - from our greeting curbside, to check in, to the help at the pool and ongoing offers of bubbly I couldn’t help but appreciate the staff there for they fantastic. The room itself was great - big enough for my family of four and comfortable still. The pool is awesome - kids had tons of fun. And the food is fantastic too. Ca t wait to get back.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Apr 01, 2023
    • Not perfect, but pretty close!

      The hotel is just lovely - in a perfect location, beautiful decor, comfortable beds, and extremely clean. It’s great that they provide bottled water and champagne whenever you request it in the lobby (of course you are paying a daily resort fee that covers it, and you have to pay for champagne in the connected restaurant & rooftop bar). The staff was friendly but I wouldn’t say they were overly accommodating - we couldn’t even get an extra hour at checkout which was disappointing. We were there for 4 nights and only tried to use the complimentary car service once but there was a wait, so we had to grab a Lyft in order to not miss our dinner reservation. Also, I do not recommend the connected restaurant. We paid almost $20 for a cheese board that consisted of grapes, berries,…

      Sentiment
      • Positive
      Content
      • Staff and Service
      Mar 01, 2023
    • Exceptional hotel

      Beautiful hotel, phenomenal service, loved the ambiance - everything you would expect from a 5 star hotel and more. Room was stylish and comfortable with nice amenities. Loved the free coffee/tea, free champagne etc. but most important the front of hotel staff were friendly and helpful. A very big kudos to them for getting us bikes to ride around the city on our last day when the prior renters did not return on time - this type of exceptional service and care is not often seen in hotels and certainly makes this one stand out as one we will highly recommend and definitely return! It made our trip to Savannah relaxing and enjoyable.

      Sentiment
      • Positive
      Content
      • Staff and Service
      Mar 01, 2023
    • Wedding Block/Bride Experience - Referencing Accommodations Only

      I had my wedding at Perry Lane in December 2022. This review is specifically for the lodging/accommodation side of the house. My wedding was beautiful and far exceeded my expectations. The Events team is top-tier and world-class. The accommodations side of the house leaves a lot to be desired. I was highly disappointed. I would likely never stay at Perry Lane again and it is a shame, as this is hotel was my wedding venue and it would be nice to revisit. Pros 1. The driver of the hotel, Pops, is super friendly and willing to help out. He was super pleasant and drove me on a last minute errand on the day of my wedding. He is a safe driver. 2. Location. Since I was having my wedding at Perry Lane, it was super convenient to stay at the hotel. Additionally, the hotel is not in the center of downtown Savannah, it is a bit on the periphery. Therefore, one can have some peace. 3. Cleanliness. The rooms are overall clean. Cons 1. Even as a bride, as a guest staying in the Celebration Suite, someone who had a room block, and just a guest, I was rushed through check-in. I was not briefed on the amenities of the hotel. I was not briefed on the amenities of my room. For example, my room included a complimentary bottle of wine. I had zero idea... I was not greeted by name. During check-in, it appeared as if I were a burden or if the guests behind me were more important. 2. My overnight guests/those staying in my room block were over charged for parking. This is annoying admin detail to deal with as a bride. 3. The Celebration Suite did not have a coffee maker (these are even in rooms at moderately priced hotels). Instead, I ended up paying nearly $100 for coffee from the bar downstairs (which is typically complimentary) on the day of my wedding. The Suite also did not include basic items such as dish detergent, bar clothes, etc. 4. I was told that, as a bride/occupant of the Celebration Suite I would have a designated room attendant. I did not. I was told that I would have bagels and fruit sent to my room on the morning after my wedding. Never happened. …

      Sentiment
      • Negative
      Content
      • Location
      Dec 01, 2022
    • Enjoyable stay

      We really enjoyed the location and the amenities at this hotel. They were definitely short staffed when we stayed here but they did the best they could. Front desk was always backed up but once we made it to the front of the line they were very helpful. Champagne at check in was a nice touch. The location is fantastic. The roof deck pool was also great. Rooms are spacious and up to date. We would definitely return.

      Sentiment
      • Positive
      Content
      • Location
      May 01, 2022

Sentiment Analysis

  • Positive(29)
    97%
  • Negative(1)
    3%
  • None(0)
    0%
94 Net Promoter
Score

Popular Topics

  • Staff and Service(16)
    53%
  • Cleanliness and Comfort(6)
    20%
  • Location(5)
    17%
  • Food(2)
    7%
  • Others(1)
    3%

Languages

  • English(30)
    100%

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