Oxylabs Customer Reviews: Praise for Support, Complaints on Service Quality
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Oxylabs Customer Reviews: Praise for Support, Complaints on Service Quality

Oxylabs Review Analysis: Insights into Customer Feedback

Oxylabs has garnered mixed reviews from users, with many praising the exceptional customer support and guidance provided by team members like Sonny, Mack, and Lara. Users have noted the efficiency and professionalism of support staff in helping them configure proxies and resolve issues. However, several customers reported significant frustrations, including poor service reliability, access issues, and unsatisfactory compensation policies. Some users expressed dissatisfaction over the technical performance of proxies, citing slow speeds and high failure rates. Overall, while many appreciate the helpfulness of the customer service team, the underlying service quality and reliability remain points of contention among users.

Source: Trustpilot Reviews of Oxylabs 

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Customer Feedback Analysis of Oxylabs 

Uncover insights from Oxylabs Customer Reviews Report - Understand service quality, support, and user experiences.

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Custom Date - Dec 04, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Sonny is amazing

    Sonny is amazing! Very patient and cool guy

    Sentiment
    • Positive
    Content
    • Customer Support
    Oct 28, 2024
  • Amazing support provided by Sindri

    Amazing support provided by Sindri

    Sentiment
    • Positive
    Content
    • Customer Support
    Oct 25, 2024
  • Sonny's the man

    Sonny's the man, great support

    Sentiment
    • Positive
    Content
    • Customer Support
    Oct 23, 2024
  • Great Support and Great service

    Great Support and Great service! Guys are really friendly and what's more important helpful!

    Sentiment
    • Positive
    Content
    • Service Quality
    Oct 14, 2024
  • Cheap and quick support

    The support is quick and helpful, and the prices are very cheap!

    Sentiment
    • Positive
    Content
    • Customer Support
    Oct 06, 2024
  • Hard working people will help you till…

    Hard working people will help you till end even if you are slow with computers

    Sentiment
    • Positive
    Content
    • Customer Support
    Sep 08, 2024
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Sentiment Analysis (limited preview)
56 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Oxylabs  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Product Managers, Customer Success Managers, Data Scientists, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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