NordVPN User Reviews: Connectivity Issues and Customer Service Concerns
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NordVPN User Reviews: Connectivity Issues and Customer Service Concerns

NordVPN Review Analysis: Unveiling User Insights

The reviews for NordVPN indicate a mix of user experiences, with many expressing frustration over connectivity issues, unexpected charges, and lackluster customer service. A significant number of users report problems with the app disconnecting unexpectedly and difficulty in managing VPN settings. While some users appreciate the functionality and speed when it works, the frequent disconnections and unclear cancellation processes have led to dissatisfaction. The app's compatibility with various devices, particularly iOS products, has also raised concerns. Users highlight the need for improvements in the app's user interface and better customer support to enhance the overall experience.

Source: App Store Reviews of NordVPN: VPN Fast & Secure

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Customer Feedback Analysis of NordVPN: VPN Fast & Secure

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • So bad

    Can not connect the vpn

    Sentiment
    • Negative
    Content
    • Connection Issues
    May 05, 2025
  • Did not work

    Never worked once, always loading. Also got charged another month for no reason. I didn’t ask not ask for auto renew, I only bought one month which it’s a waste.

    Sentiment
    • Negative
    Content
    • Billing Problems
    May 05, 2025
  • Won’t connect since new update

    Won’t connect since new update. Filed a report several times still nothing

    Sentiment
    • Negative
    Content
    • Performance Problems
    May 05, 2025
  • Horrible

    Wouldn’t recommend this service to anyone..worst VPN I’ve had freezes steady kicks you off VPN so your not protected …HORRIBLE

    Sentiment
    • Negative
    Content
    • Performance Problems
    May 04, 2025
  • Dark UX for subscriptions

    I purchased a 1 month plan only and they billed me for other months. When I contacted them, they said they included a clause in their terms that I’ve authorized recurring charges. This is dark UX.

    Sentiment
    • Negative
    Content
    • Billing Problems
    May 04, 2025
  • Paid with Cc then ….

    Paid for password protector online via Nord website from Nord App. Sent me to Apple App Store. Could not get what I paid for because I haven’t used my Apple ID in yrs. So now what..??

    Sentiment
    • Negative
    Content
    • User Experience
    May 04, 2025
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Sentiment Analysis (limited preview)
-70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NordVPN: VPN Fast & Secure based on online reviews collected from App Store. The analysis helps Customer Experience Manager, Product Manager, User Interface Designer, Digital Marketing Specialist, Customer Support Team Lead to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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