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Mixed Reviews for Pebble Soap Subscription Service

Mixed Reviews for Pebble Soap Subscription Service

40 reviews between Aug 24, 2022 and Aug 08, 2023.

Mixed reviews for Pebble soap subscription service, with issues reported including incorrect orders, lack of communication, and high charges. Some customers praised the product's performance and eco-friendly nature, while others disliked the scents and small size of the soaps. Overall, there were concerns about the customer service and delivery of the trial boxes.

Mission Pebble 
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40 reviews between Aug 24, 2022 and Aug 08, 2023.

Aug 24, 2022 - Aug 08, 2023
  • Happy customer

    I have been using these for over a year now. Very reasonably priced compared to others out there and reliable company. I usually only use as shampoo, unless I'm on holiday and packing light. ( they are nice and softening on skin ) I have tried all sorts of shampoo bars over the years and for me, these really are the best. They lather up really well, rinse out easily and smell amazing.I like that I'm reducing bathroom product waste and that I don't have to go shopping for these. They come through the letterbox. I'm a self confessed whinger and can usually find issues with anything... I cannot find an issue with these bars. Except they sting a bit if it goes in your eyes but I happily accept that as proof they have not been tested on bunnies for the sake of humans.Excellent product. 😊

    Sentiment
    • Positive
    Content
    • Product Quality
    Aug 08, 2023
  • Random substitutions with no customer contact

    Product was ok in trial box so looked forward to trying it for a bit longer. My second box arrived with a different flavour than I had ordered so I contacted Pebble to find out why. They said they had run out of Rose and Lavender so sent me a similar one, and charged me for it with no notice. The replacement did not smell the same so I asked for my original order which did eventually come about a month later… swiftly followed by my next scheduled box which was also missing the rose and lavender flavour! I cancelled immediately. Substituting products with no notice/apology and charging as if it’s the same thing shows a complete lack of respect for customers. Will not be signing up again,

    Sentiment
    • Negative
    Content
    • Customer Service
    Jun 14, 2023
  • the soap is lovely but the subscription…

    the soap is lovely but the subscription is NOT! I have been trying to stop this order but have not managed it yet. Will be contacting the bank.

    Sentiment
    • Negative
    Content
    • Subscription
    Jan 12, 2023
  • Did not receive and not charged 9 pound…

    Did not receive and not charged 9 pound for first time free soaps and only delivery charge 4 soap which was meant to be 4.50 and today again charged 9 pound again without delivering. I shouldn't be paying so much for it even though I chose 2 monthly

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 11, 2023
  • Great example of customer service

    They were prompt when I sent an email just querying the delivery, and sent another a few days later to make sure I had received the delivery. Good customer service, will use again!

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 17, 2022
    • Great product

      Great product, shame the other scents were not available for the mixed pack

      Sentiment
      • Positive
      Content
      • Product Quality
      Nov 20, 2022
    • Product looks nice. But it’s a novelty

      Product looks nice.. x4 pebbles to use.. all the same flavour though.. and a little wooden tray… I like the idea of it.. not sure if I would renew the subscription as the expense is a bit outta our league .. nice little gift though ..

      Sentiment
      • Positive
      Content
      • Packaging
      Oct 12, 2022
    • NOTHING

      can't comment on product because nothing received, no email, no product

      Sentiment
      • Negative
      Content
      • Delivery Issues
      Sep 29, 2022
    • Great product

      Great product. Lathers really well and smells fantastic.

      Sentiment
      • Positive
      Content
      • Product Quality
      Sep 22, 2022
    • Trial box - no emails and unexpectedly tiny soaps

      Signed up for a trial box. Unfortunately had no email communication at all, so had no order confirmation, no idea if/when my parcel would arrive.When it did arrive everything seemed nice quality, but there was so much packaging for some very tiny soaps. Would be better to remove individual cardboard boxes for each soap, as it feels like they're trying to hide how small they are! Not sure if I'll continue with the subscription as dubious about value for money.

      Sentiment
      • None
      Content
      • Packaging
      Sep 22, 2022
    • Need more time to see how the pebbles last

      I tried one of my trial pebbles tonight. Really good points are that the fragrance is fantastic, a lovely lather for both hair and body( I was finding there was so much lather from washing my hair I could cover my body with it) and my skin and hair feel good after. However, I have been using shampoo bars and zero waste soap bars for a few years now. My usual shampoo bar costs £4 and lasts up to 8 weeks, and the soap bars I buy are about £1.50 when worked out individually and last about 3 weeks each. So, I need to see if one pebble will last a week or more, as otherwise it works out expensive with the subscription in comparison.

      Sentiment
      • Positive
      Content
      • Hair Care
      Sep 22, 2022
    • I'll be able to give a better review…

      I'll be able to give a better review once I've been using the product for a bit longer.But... My experience began on the wrong foot. Firstly, it took almost 2 weeks to arrive after my initial trial began. Yes, I give credit as there was a postal strike in some areas of the country but there was zero correspondence from the company to let me know they hadn't even dispatched until 8 days after I'd placed my order. Secondly, when I finally received the soaps, I had two of the same item in the order, not one of each. Luckily, it is a nice scent, amaryllis and ginger, albeit very masculine. I received two amaryllis and ginger, 1 eucalyptus, 1 rose, so far I've only use the amaryllis.This is where the positives begin. The bars are rather on the small side, but the lather is lovely. I've only really used it on my hair so far as I've already got a body bar which I'm trying to use up. It lathers up fantastically, and my hair really does feel so clean and soft afterwards. I've been trying other shampoo bars, and I've found that by the evening, my hair is starting to feel greasy, and by morning it's desperately needing to be washed. With mission pebble, I've been able to wash then skip a day - today was my second hair wash since they arrived. The scent is long lasting as well. A negative now though... I've only used the bar 3 times, my partner once and the bar has depleted quite a lot. If you were using daily as a shampoo and wash bar, I don't think it would last a week as stated. When I've been using for longer, I'll give a better review, but I'm leaving my next order running.

      Sentiment
      • None
      Content
      • Delivery Issues
      Sep 19, 2022
    • Lovely packaging

      Lovely packaging, looking forward to trying.

      Sentiment
      • Positive
      Content
      • Packaging
      Sep 17, 2022
    • UPDATED REVIEW

      Did not receive my free trial order in the time they estimate delivery and have not had a response from Pebble. I have cancelled my account.Updated… after not getting a response via the messaging service on the website, I looked on the comments and reviews on FB, insta and trustpilot. It seems they only response via FB or Instagram. I sent DM on both platforms and received a timely response. I understand there was a postal strike that could cause a possible delay but I ordered on the 18th Aug. I have ordered other things after this time and received them via Royal Mail even through the strike. My parcel is being resent so I await to see if I receive it.received the soap and it’s really nice. My mum also signed up for the trial and got an email regarding the postal strike delay… so it’s nice that they realised they needed to contact customers.

      Sentiment
      • Positive
      Content
      • Delivery Issues
      Sep 15, 2022
    • Great product

      Trial package arrived very soon after signing up. My initial thoughts were that they seemed small and the scent was very subtle, how wrong I was. The lather from a tiny amount of product is amazing and the scent when used in the shower is beautiful. I am now a devoted user and can’t wait to try other fragrances.

      Sentiment
      • Positive
      Content
      • Product Quality
      Sep 14, 2022
    • Great product

      Great product, lathers well and lasts longer than traditional shampoos. Love that there is no plastic!

      Sentiment
      • Positive
      Content
      • Product Quality
      Sep 14, 2022
    • SCAM!

      SCAM!! Signed up for the subscription, haven't received anything from them

      Sentiment
      • Negative
      Content
      • Scam
      Sep 11, 2022
    • Lathers well and smells great!!

      I really enjoy using pebble soaps, they lather well, don't dry up my skin and smell fantastic!!!

      Sentiment
      • Positive
      Content
      • Product Quality
      Sep 08, 2022
    • Excellent ..Now I understand what…

      Excellent ..Now I understand what squeeky clean means.. I no longer have the slimy shower gel feel.

      Sentiment
      • Positive
      Content
      • Product Quality
      Sep 07, 2022
    • Just what I have been looking for

      We are three weeks into our trial and really enjoying our pebbles. A great product, which is fab for both hair and body with lovely scents (quite mild) and lathers beautifully. We now have four less plastic bottles in the bathroom !! Absolutely amazing for holidays as we only need to pack a pebble :)

      Sentiment
      • Positive
      Content
      • Product Quality
      Sep 06, 2022
    • I wasn’t meant to purchase

      I wasn’t meant to purchase

      Sentiment
      • Negative
      Content
      • Subscription
      Sep 06, 2022
    • I liked the pebble

      I liked the pebble it’s a fantastic idea. Unfortunately it did not suit my scalp. Since using the pebble it has become quite itchy. Thank you for letting me use your product.

      Sentiment
      • Positive
      Content
      • Product Quality
      Sep 05, 2022
    • Nice scents, lots of lather, left my hair bouncy and shiny.

      Received my trial pack and am very impressed. It took longer to get here but there was a postal strike and the wait wasn't significantly longer. The scents are okay but not amazing, my favourite is the Rock Rose and Lavender. I tried it for the first time on both my hair and body. I have been using solid soaps for at least 3 years now and I felt like this is probably one of my favourite solid shampoos I have ever used. There was plenty of fluffy lather and it left my hair squeaky clean. I thought it might leave a residue as we are in a hard water area but it rinsed clean without issue. When I dried and styled my hair, it had loads of bounce and shine. I will certainly be ordering again if it continues to leave my hair in such great condition.

      Sentiment
      • Positive
      Content
      • Product Quality
      Sep 04, 2022
    • Terrible

      I was so excited to receive these but what a disappointment. Tiny pebbles, if that’s what they are supposed to look like & the fragrances are very dated. Old lady fragrances! The packaging was dull. I don’t think they look at all like the marketed product & will not be ordering again.

      Sentiment
      • Negative
      Content
      • Product Quality
      Sep 03, 2022
    • Would not recommend

      Trial pack finally arrived after 2 weeks and am very disappointed. All 4 scents smell very strong and synthetic but this is personal taste. Also the little wooden soap rack is of very poor quality: not only is it wonky but it is made of cheap dowelling and has been put together badly. The holes are too large for the dowels and they have been crudely filled because of this.

      Sentiment
      • Negative
      Content
      • Product Quality
      Sep 03, 2022
    • Scam

      Ordered the free trail as I wanted to try them before committing to the subscription been waiting over 10 days when it's stated they should arrive after 2 to 3 days. Tried to get in contact twice and heard nothing back. Convinced this is a scam to get you to subscribe to something that will never be delivered

      Sentiment
      • Negative
      Content
      • Scam
      Sep 02, 2022
    • I have not received my pebbles and…

      I have not received my pebbles and already a payment has been taken from my account. Really disappointed, will be cancelling my plan.

      Sentiment
      • Negative
      Content
      • Delivery Issues
      Sep 02, 2022
    • Soaps are good but customers service is…

      Soaps are good but customers service is bad and needs working on. No email for items been sent and no one replies to emails

      Sentiment
      • None
      Content
      • Customer Service
      Sep 01, 2022
    • Just received free trial box

      Just received free trial box. Love the smells and although only used twice am really pleased with the product. Have not used for hair yet so unable to comment on that.

      Sentiment
      • Positive
      Content
      • Product Quality
      Sep 01, 2022
    • Great

      Okay good thanks

      Sentiment
      • Positive
      Content
      • Unknown
      Aug 30, 2022
    • Myself and my daughter decided to place…

      Myself and my daughter decided to place an order for the free trial and a week on neither of us have heard a thing since..really disappointed as was looking forward to trying them..complete waste of time and money**UPDATE**Have since received the pebbles and must say on first use I'm pretty impressed..love the smell of them too. Will definitely get more in the future

      Sentiment
      • Positive
      Content
      • Delivery Issues
      Aug 29, 2022
    • nice soap to use.

      nice soap to use.

      Sentiment
      • Positive
      Content
      • Product Quality
      Aug 28, 2022
    • Very happy!

      Very happy to have found soap that is Palm and plastic free. I have passed on information to friends and family!

      Sentiment
      • Positive
      Content
      • Packaging
      Aug 28, 2022
    • Ethical and wonderful.

      I’m trying to cut down on the amount of unwanted packaging, especially plastic.I tried shampoo bars before but the made my hair feel heavy.These are amazing. Nice shiny clean hair.As a bonus, the packing smells lovely so I have popped into the airing cupboard to keep my towels and bedding smelling nice.

      Sentiment
      • Positive
      Content
      • Product Quality
      Aug 28, 2022
    • Hair raisingly good

      I was so impressed with the pebble, it’s the first soap bar product I’ve used that is great on my hair too! I have long thick hair and other shampoo bars make it knotted, not pebble!

      Sentiment
      • Positive
      Content
      • Hair Care
      Aug 27, 2022
    • Amazing product!

      Fantastic product! Will never go back to plastics, leaves hair squeaky clean and skin feeling fresh, have tried other soap bars but thuis one is the best so far!

      Sentiment
      • Positive
      Content
      • Product Quality
      Aug 26, 2022
    • Trial product arrived damaged

      Trial product arrived damaged. Contacted the company to inform them, but received no response. Based on that experience, I cancelled my subscription.

      Sentiment
      • Negative
      Content
      • Customer Service
      Aug 26, 2022
    • Not pleasant smells

      Not pleasant smells. Sorry!

      Sentiment
      • Negative
      Content
      • Scent
      Aug 25, 2022
    • I really am glad I found Mission…

      I really am glad I found Mission Pebble! I am mostly enjoying the Lavender scented pebble soap. They’re really easy to lather as well? I’ve been wanting a healthier way to wash my hair some time now. I really hope that mission pebble introduce conditioner pebbles too! I am still currently using my own conditioner. It’s great as well that one pebble has lasted me a long time. I’ve still got 3 boxes yet! Amazing! Can’t fault it.

      Sentiment
      • Positive
      Content
      • Product Quality
      Aug 24, 2022
    • Nice scents but soaps small

      Scents are lovely and the one I’ve used performed well as a shampoo as well as a body wash. I’m just a bit disappointed with the size. I’m wanting to be eco friendly and I feel that, although the packaging is plastic free, tiny soaps each in their individual boxes is rather wasteful. I would prefer one larger soap and possibly have a different ‘flavour’ each time or at least the option to choose.

      Sentiment
      • None
      Content
      • Packaging
      Aug 24, 2022

Sentiment Analysis

  • Positive(24)
    60%
  • Negative(12)
    30%
  • None(4)
    10%
30 Net Promoter
Score

Popular Topics

  • Product Quality(17)
    42%
  • Delivery Issues(6)
    15%
  • Packaging(5)
    12%
  • Customer Service(4)
    10%
  • Hair Care(2)
    5%
  • Scam(2)
    5%
  • Subscription(2)
    5%
  • Scent(1)
    2%
  • Unknown(1)
    2%

Languages

  • English(40)
    100%

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