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Mixed Reviews for Parasol Store

Mixed Reviews for Parasol Store

31 reviews between Jun 03, 2022 and May 14, 2023.

Parasol Store garners mixed reviews from customers. Some praised the store's communication and quick delivery, quality products, and excellent customer service. However, others have experienced issues with wrong items delivered, slow delivery, poor communication, and unhelpful customer service. Despite these mixed reviews, some customers were happy with the store's prices and sales, while others warned to avoid it entirely due to concerns about scams and poor customer service.

Parasol Store  
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31 reviews between Jun 03, 2022 and May 14, 2023.

Jun 03, 2022 - May 14, 2023

Featured Content

  • Great price, prompt shipment.

    Great price on the item I ordered. Item shipped promptly. Would consider buying from them again.

    Sentiment
    • Positive
    Content
    • Pricing
    May 13, 2023
  • Quality products and delivery was…

    Quality products and delivery was smooth, well packaged, that's it :)

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 13, 2023
  • Slower than molasses and the tracking…

    Slower than molasses and the tracking doesn’t update for a week. Package arrived today.

    Sentiment
    • Negative
    Content
    • Orders and Delivery
    Mar 03, 2023
  • I’ve bought quite a few things from…

    I’ve bought quite a few things from Parasol now. No problems with delivery or returning whatsoever. Sales and discounts are great.Customer service excellent on occasions I’ve contacted them

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    Jan 03, 2023
  • Stay Away Ordered slippers on website which…

    Ordered slippers on website which doesn’t initially show male and female options. After ordering go back onto ŵebsite and after some investigation realise there are male and female sizings. Immediately send an email (can’t phone as it’s in the evening) asking to cancel my order as I need to order different sizes. First thing the next morning I call them following up from my email and am told they will try to stop the slippers being sent out but they can’t guarantee this because they are soooo busy. Slippers arrive and one pair are way too big so call and ask if they will cover returns postage, NO is the answer. Go onto live chat to make complaint and am told that as a company they should not be liable for any returns because I made a mistake. I didn’t make a mistake, the website was misleading in the first place and didn’t indicate male or female sizing on the slippers page, if it had I would have purchased the right items. They also said, “if we were to do that (returns postage because of their error) for every customer, we wouldn’t survive as a small business”. Businesses survive, and thrive, thanks to returning customers and glowing recommendations, none of which they will get from me. Also wasn’t impressed that I was charged £25 for the slippers but the price tag says £20. All in all not a great experience so stay clear and order with a different company with better customer service and genuine customer care.

    Sentiment
    • Negative
    Content
    • Orders and Delivery
    Dec 21, 2022
  • Unfair company

    I hate to leave such a negative review, but I would not like to think that others might be subject to the experience I have just had with this store. I bought a pair of very expensive mittens from Parasol in a size XS as they were described as unisex, and I have average sized female hands. The gloves have arrived and they are far too big, and so clearly sized for men. I contacted the store to ask whether--in view of the incorrect sizing--they would consider covering the return postage, or at least their returns handling fee, and was advised that because they had sent out the right size they would not. When I pushed on back on this I got the passive aggressive response "Is there anything else I can help you with today?", which I was really quite shocked by. In view of this experience, I now feel cautious to return the mittens, because I don't have faith the return will be processed.Don't make the expensive mistake I did, guys--get your mittens from elsewhere.

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 20, 2022
  • All The Way

    Item arrived a little longer in time than expected; however, well organized, tracked, and delivered considering coming all the way from UK…

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    Dec 11, 2022
  • !!!AVOID!!! SCAM ARTIST SITE!!

    !!!AVOID!!! Ordered an item from this seller. Did not ship. !!!SCAM ARTIST!!! Also runs parallel websites The Yard Store, The Sporting Lodge, PAM PAM. Happy to provide my order number and screenshots of scams. Contrary to what they posy below when I provided my order number and proof of payment I NEVER RECEIVED ANY REPLY - SCAM ARTISTS

    Sentiment
    • Negative
    Content
    • Orders and Delivery
    Sep 14, 2022
  • Highly recommend Parasol, great service

    Great service. Ordered just slightly past the cut off time on a Friday and the parcel arrived the next day at 9am! I'd spoken with head office team about getting it out as it was a birthday present. The member of staff was extremely helpful and friendly. Received a free indi magazine with my purchase worth £7. Would highly recommend Parasol. Thanks

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    Jun 10, 2022
  • Excellent Store

    Excellent Store, with great delivery. Item was as on the website.Very pleased.Diane

    Sentiment
    • Positive
    Content
    • Features and Quality
    Jun 08, 2022
  • See All Reviews

Sentiment Analysis

42 Net Promoter
Score

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