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Mixed Reviews for Martin's Grand Hotel in Waterloo

Mixed Reviews for Martin's Grand Hotel in Waterloo

30 reviews between Jul 01, 2019 and Sep 01, 2023.

Martin's Grand Hotel in Waterloo received mixed reviews from guests. While some praised its convenient location, friendly staff, and clean rooms, others complained about issues with air conditioning, outdated furniture, and lack of amenities. Overall, the hotel provided a comfortable stay for visitors exploring Waterloo and its historic sites.

Van der Valk Hotel Waterloo
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30 reviews between Jul 01, 2019 and Sep 01, 2023.

Jul 01, 2019 - Sep 01, 2023

Popular Phrases

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  • Stefania

    convenient location, clean and well-kept spaces, efficient and friendly service. At the restaurant there are possible options for those who need a gluten free diet. I was also lucky enough to stay during a commemorative dinner with Nspoleone, his soldiers and ladies, wonderful!

    Sentiment
    • Positive
    Content
    • Food & Dining
    Aug 01, 2023
  • Tres Bien!

    Excellent hotel, extremely friendly staff and very easy to communicate with. The breakfast was superb and we had fresh towels every day which was a bonus. Restaurant/Room service was great too. Highly recommend and would definitely return.

    Sentiment
    • Positive
    Content
    • Staff
    Jul 01, 2023
  • terrible experience

    ongoing music from the terrace until 23.00 and one day until 00.30. All audible even with room closed. Air-conditioning broken, had to open the window. Leakage in shower is fully visible and not repaired. Unpleasant smell in the room

    Sentiment
    • Negative
    Content
    • Noise
    Jul 01, 2023
  • Excellent hotel ideal for a visit to the Waterloo Battlefield

    We had a very enjoyable time at the Van der Valk Hotel Waterloo on a visit to the battlefield at Waterloo. It was very well appointed with great rooms and friendly staff. We would recommend it as a place to stay doing this or just in general.

    Sentiment
    • Positive
    Content
    • Location
    Jun 01, 2023
  • Nice hotel & good value

    Stayed here one night for business, nice hotel, free car parking, great air conditioning although a little loud, excellent shower, good breakfast and dinner in restaurant in evening was excellent t and nice staff and service from everyone

    Sentiment
    • Positive
    Content
    • Facilities
    Jul 01, 2022
  • Business trip

    Super hotel . Amazing food in the restaurant even though I came in late . Spa in the room was great and the bed was super comfy Short stay this time but will stay a few days next time The only thing i would change is the ac. It's not good enough Will definitely come back

    Sentiment
    • Positive
    Content
    • Room Quality
    May 01, 2022
  • Helpful staff

    I had some unique needs during my stay... printing PDF documents, calling taxis (and fare being put on my room bill), special dinner service to my room, and a couple other things. I would have had a difficult time with the staff's friendly service. Thank you!

    Sentiment
    • Positive
    Content
    • Staff
    Aug 01, 2021
  • Comfort and off the beaten path

    Stayed only one night on business and location chosen as close to where the business is. While not the most elegant or upscale is it serviceable with good people, nicely appointed room, and good service. Would go again if in the neighborhood

    Sentiment
    • None
    Content
    • Location
    Dec 01, 2019
  • Waterloo weekend

    Clean and nice hotel in good location in Waterloo. Friendly staff, clean and comfortable room with a nice breakfast included in the price. All together good value for money. Waterloo is a nice suburb and the location of the hotel is ok for shopping area but close to nature for a good morning run.

    Sentiment
    • Positive
    Content
    • Location
    Nov 01, 2019
  • Amazing stay

    Amazing stay. Everything was great, general facility, room, excellent restaurant and Professional staff. They really make you feel welcome and we'll treated. I couldn't ask for better service. I stayed with my wife and our 3 young kids/babies and we felt very comfortable spoiled.

    Sentiment
    • Positive
    Content
    • Staff
    Aug 01, 2019
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Sentiment Analysis

46 Net Promoter
Score

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