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Canyon Star Steakhouse: An In-Depth Customer Feedback Analysis

Mixed Reviews for Steakhouse at The Grand Hotel in Tusayan

149 State Highway 64, Tusayan, AZ 86023

The steakhouse at The Grand Hotel in Tusayan received mixed reviews for food quality, service, and high prices. Some customers had good experiences and enjoyed the country-style family dining atmosphere, while others complained of slow service, overpriced food, and low-quality steak. The decor and ambience were generally praised, but many diners felt that the restaurant did not live up to expectations for the price. Breakfast options were also criticized for being overpriced and low-quality.

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  • Restaurant Manager
  • Customer Service Analyst
  • Food and Beverage Director
  • Marketing Professional in Hospitality
  • Business Analyst

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Custom Date - Apr 16, 2024
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  • Below expectations

    Very long waiting time for a table, even though the restaurant was empty. Steak served too cold and without any basic spices on it. Poor place…

    Sentiment
    • Negative
    Content
    • Speed of Service
    Dec 25, 2022
  • Skip this! Over Priced Poor Quality

    Rib eye steak $68!!! Weired tasing water. Slow service. Beer $10. Limited menu. Place is always mostly empty for a reason.

    Sentiment
    • Negative
    Content
    • Price and Value
    Jul 23, 2021
  • Good food. Pricey. Arrive early.

    The food was good and the service was good. Pricey but decent cuts of steak. Arrive early to avoid a wait.

    Sentiment
    • Positive
    Content
    • Overall Experience
    Apr 05, 2021
  • Just stay away

    Horrible, worst steak house I have ever visited. They don't even have a baked potato to offer and you when you buy a steak it comes with absolutely nothing.

    Sentiment
    • Negative
    Content
    • Steak Quality
    Jul 19, 2019
  • Pricey

    Food was good, as was the service. But quantity of food for the price was not great. All sides were ala carte with entrees. We were not impressed.

    Sentiment
    • None
    Content
    • Price and Value
    Jun 19, 2019
  • Excellent chichen wings

    We eat at the bar some delicious chicken wings. Service was excellent ! I would recommend for a snack !

    Sentiment
    • Positive
    Content
    • Food Quality and Taste
    Apr 19, 2019
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Sentiment Analysis
-20 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for CANYON STAR, Tusayan - Restaurant Reviews, Photos & Phone Number - Tripadvisor based on online reviews collected from Tripadvisor. The analysis helps Restaurant Manager, Customer Service Analyst, Food and Beverage Director, Marketing Professional in Hospitality, Business Analyst to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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