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Mixed Reviews for Steakhouse at The Grand Hotel in Tusayan

Mixed Reviews for Steakhouse at The Grand Hotel in Tusayan

30 reviews between Apr 19, 2019 and Apr 13, 2023.

The steakhouse at The Grand Hotel in Tusayan received mixed reviews for food quality, service, and high prices. Some customers had good experiences and enjoyed the country-style family dining atmosphere, while others complained of slow service, overpriced food, and low-quality steak. The decor and ambience were generally praised, but many diners felt that the restaurant did not live up to expectations for the price. Breakfast options were also criticized for being overpriced and low-quality.

CANYON STAR, Tusayan - Restaurant Reviews, Photos & Phone Number - Tripadvisor
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  • Great ambiance

    Like the hotel it sits in, this restaurant is a nice place to be. The wide open dining room and dim lighting were rather pleasant. A solid local beer selection is available if you’re into that. The selection on the menu is varied, there should...be something here for everyone.

    This restaurant isn’t cheap as other reviewers have noted, but it’s hard to say it’s overpriced due to its location inside the hotel and in an inflationary environment. The ribeye I had wasn’t the best steak I’ve ever had, but it was cooked well and was flavorful. We had no complaints.

    There aren’t a ton of choices in the area, I’d have to rank this among the best. Worth a visit.More be something here for everyone.

    This restaurant isn’t cheap as other reviewers have noted, but it’s hard to say it’s overpriced due to its location inside the hotel and in an inflationary environment. The ribeye I had wasn’t the best steak I’ve ever had, but it was cooked well and was flavorful. We had no complaints.

    There aren’t a ton of choices in the area, I’d have to rank this among the best. Worth a visit.

    Sentiment
    • Positive
    Content
    • Location
    Apr 13, 2023
  • Below expectations

    Very long waiting time for a table, even though the restaurant was empty. Steak served too cold and without any basic spices on it. Poor place…

    Sentiment
    • Negative
    Content
    • Food
    Dec 25, 2022
  • Convenient steak place within the hotel.

    Great ambience, friendly and helpful staff. The food was good and plentiful, in fact too plentiful. For the price, I would have preferred a smaller steak of a better cut.

    Sentiment
    • Positive
    Content
    • Staff and Service
    Dec 17, 2022
  • Skip this! Over Priced Poor Quality

    Rib eye steak $68!!! Weired tasing water. Slow service. Beer $10. Limited menu. Place is always mostly empty for a reason.

    Sentiment
    • Negative
    Content
    • Food
    Jul 23, 2021
  • Good food. Pricey. Arrive early.

    The food was good and the service was good. Pricey but decent cuts of steak. Arrive early to avoid a wait.

    Sentiment
    • Positive
    Content
    • Food
    Apr 05, 2021
    • Extremely Under Staff, Don't waste your time waiting!

      They said they were completely full when it was obvious they were not even with Covid social distance. They sent us to bar to order to-go. That poor bartender at the bar! He was being amazing at mlti-tasking but he had way too much going...on. It wasn't his fault. Other waiters at the dining area were just... being useless! while this poor guy was getting to-go orders, making drinks, and taking the orders ready to the customers, other waiters were just walking at the speed of a turtle in the dining area. No one was helping this guy! Finally, one person came and started helping at the turtle speed!

      Seems only one person in this place knew how to work hard!

      FINALLY, got our food ( as a to-go) and guess what!!! it is CRAP!

      My bf had a BG with bunch of stuff in it! What he got was a BG in a bun with no sauce, or lettuce or anything! JUST A BG patty in a BUN! I ordered a big size bowl of soup but got a cup instead!

      I wanted to go and talk to them, but we felt that poor bartender is pretty stressed out as is and we just wanted to get the heck out of there!
      DON'T GO THERE!More on. It wasn't his fault. Other waiters at the dining area were just... being useless! while this poor guy was getting to-go orders, making drinks, and taking the orders ready to the customers, other waiters were just walking at the speed of a turtle in the dining area. No one was helping this guy! Finally, one person came and started helping at the turtle speed!

      Seems only one person in this place knew how to work hard!

      FINALLY, got our food ( as a to-go) and guess what!!! it is CRAP!

      My bf had a BG with bunch of stuff in it! What he got was a BG in a bun with no sauce, or lettuce or anything! JUST A BG patty in a BUN! I ordered a big size bowl of soup but got a cup instead!

      I wanted to go and talk to them, but we felt that poor bartender is pretty stressed out as is and we just wanted to get the heck out of there!
      DON'T GO THERE!

      Sentiment
      • Negative
      Content
      • Location
      Mar 31, 2021
    • WORST SERVICE and FOOD -5 ⭐

      We were there on 1/16/2021 for my niece's wedding. We arrived a little after 6pm. It took about 30mins to even place our drink order and about another 30mins to get them and they were wrong. We placed our order at that time. We watched...people come in after us and received their drinks, food and tickets before we got ours. The stakes were over cooked and tuff. It took us 4 hours to get 1 drink and our food.More people come in after us and received their drinks, food and tickets before we got ours. The stakes were over cooked and tuff. It took us 4 hours to get 1 drink and our food.

      Sentiment
      • Negative
      Content
      • Staff and Service
      Jan 19, 2021
    • Par for the course

      Please — if you find good food in Tuysayan let me know. Choices on trip advisor have yet to reveal anything even close to creative or tasty . I combed the stats each evening and was at a loss — is there no good food...? My husband got a dry take out burger. Ugh . It was convenient. That’s itMore ? My husband got a dry take out burger. Ugh . It was convenient. That’s it

      Sentiment
      • None
      Content
      • Food
      Nov 05, 2020
    • Terrible service and the worst steak I have even had

      This was the first restaurant we ate at on our vacation and it was a terrible start. Walked up to the entrance and waited. And waited. Finally were seated. Place was not full. Another 15 minutes passed before we were brought a menu. Very expensive....Ordered the ribeye. Took over 30 minutes for it to come out. If I held it up to the light, I could see through it. Seriously. Was covered in a butter/herb sauce I assume to hide the taste of the meat because it was awful. My wife's salmon was cold, as were the sides. Never saw the waiter again until it was time to pay and then he was all friendly. Nice try, but I don't give a tip according to how you act in the last 2 minutes of our 2 hour interaction. How does a place like this survive?More Ordered the ribeye. Took over 30 minutes for it to come out. If I held it up to the light, I could see through it. Seriously. Was covered in a butter/herb sauce I assume to hide the taste of the meat because it was awful. My wife's salmon was cold, as were the sides. Never saw the waiter again until it was time to pay and then he was all friendly. Nice try, but I don't give a tip according to how you act in the last 2 minutes of our 2 hour interaction. How does a place like this survive?

      Sentiment
      • Negative
      Content
      • Food
      Oct 29, 2020
    • Good stop

      After a long day of hiking and little choices inside the park we went here. Food was decent beers grossly over priced. The the portabela and Spinach did app. I can the half chicken it was tasty my friend had the salmon all good not...greatMore great

      Sentiment
      • Positive
      Content
      • Food
      Oct 17, 2020
    • Not worth it at all

      My wife and I were trying to try stuff from all the local places and decided to try this one. Worst decision we’ve made so far on this trip. The burger was dry and bland (ordered medium rare and got very well done) with a...side of onion rings that didn’t come out with the order. Once they finally came out they were cold. We also ordered the potato skins as a side and they tasted just like the TGIF frozen ones from the grocery store. Overall bad experience and was a huge waste of money and would recommend McDonalds over this place.More side of onion rings that didn’t come out with the order. Once they finally came out they were cold. We also ordered the potato skins as a side and they tasted just like the TGIF frozen ones from the grocery store. Overall bad experience and was a huge waste of money and would recommend McDonalds over this place.

      Sentiment
      • Negative
      Content
      • Food
      Oct 14, 2020
    • Bad food high prices

      The hotel was great and the restaurant looked lovely...don't judge a book by it's cover. I wish I had read the reviews before eating there. The service was slow although the restaurant was almost empty. I had to go to the four people having fun...at the hostess stand to ask them to send a waiter over. The drinks were over priced and the food was terrible. $39.50 for lobster ravioli that tasted like something out of a can and the two spears of asparagus were so overcooked it could have been baby food if it hadn't been so stringy. $45.75 for a ribeye steak that would have been $12 anywhere else. The $13.25 caesar salad was someones idea of a deconstructed salad...wedge of romaine topped with goopy sauce and stale (packaged) croutons. Eat anywhere but here.More at the hostess stand to ask them to send a waiter over. The drinks were over priced and the food was terrible. $39.50 for lobster ravioli that tasted like something out of a can and the two spears of asparagus were so overcooked it could have been baby food if it hadn't been so stringy. $45.75 for a ribeye steak that would have been $12 anywhere else. The $13.25 caesar salad was someones idea of a deconstructed salad...wedge of romaine topped with goopy sauce and stale (packaged) croutons. Eat anywhere but here.

      Sentiment
      • Negative
      Content
      • Food
      Mar 16, 2020
    • This dining room does a disservice

      This dining room does a disservice to the hotel itself which is lovely. Food sub par and way overpriced, service horrible - slow order taking, drink delivery, food delivery (one of our party didn’t even get his order first time around!) the dining room has...lots of character but needs more lighting (or just turn the lights up!) Breakfast options were varied but nothing special about the buffet. After a day of touring/hiking one really doesn’t want to leave hotel for food - we went to McDonalds the 2nd night.More lots of character but needs more lighting (or just turn the lights up!) Breakfast options were varied but nothing special about the buffet. After a day of touring/hiking one really doesn’t want to leave hotel for food - we went to McDonalds the 2nd night.

      Sentiment
      • Negative
      Content
      • Food
      Mar 03, 2020
    • No Stars Here!

      We stayed at The Grand hotel in December, had drinks and appetizer in the bar.  The bartender was friendly and interactive. 

      Ignoring the reports on TripAdvisor we decided to eat at the restaurant as we were tired after a long day travelling.  Afterall the menu...was short - what could go wrong. Maybe the negative reports were exaggerated.

      I have travelled to many countries and experienced many levels of culinary experiences, but nothing like this.

      My husband chose the macaroni with sausage & gravy.   On presentation it looked less than appetizing.  The gravy was too thick in consistency, strong in taste and obviously had too much tomato puree.  It looked as if it was out of a jar or can.  There were two whole sausages hidden beneath the thick red goop.  At the edge of the plate were slices of hard dry toast.  What chef in their right mind would send this standard of food out to a guest.   As we were eating late my husband did not have the energy to complain and chose to pick out the best bits.

      I had the trout which was acceptable.  The side of fresh vegetables were in fact veggies coated in thick batter accompanied by dipping sauce.  Certainly not what I ordered.  I stripped the batter and ate the veggies.

      The Canyon Star has an obvious problem with their chef/cook.

      You will see from my history on Trip Advisor that I write honest reports.
      This is not a restaurant that I would recommend.More was short - what could go wrong. Maybe the negative reports were exaggerated.

      I have travelled to many countries and experienced many levels of culinary experiences, but nothing like this.

      My husband chose the macaroni with sausage & gravy.   On presentation it looked less than appetizing.  The gravy was too thick in consistency, strong in taste and obviously had too much tomato puree.  It looked as if it was out of a jar or can.  There were two whole sausages hidden beneath the thick red goop.  At the edge of the plate were slices of hard dry toast.  What chef in their right mind would send this standard of food out to a guest.   As we were eating late my husband did not have the energy to complain and chose to pick out the best bits.

      I had the trout which was acceptable.  The side of fresh vegetables were in fact veggies coated in thick batter accompanied by dipping sauce.  Certainly not what I ordered.  I stripped the batter and ate the veggies.

      The Canyon Star has an obvious problem with their chef/cook.

      You will see from my history on Trip Advisor that I write honest reports.
      This is not a restaurant that I would recommend.

      Sentiment
      • Negative
      Content
      • Staff and Service
      Dec 14, 2019
    • Breakfast... pretty poor.

      Staying at the hotel. Went for breakfast on first morning. Firstly surprised that it wasn’t included as hotel is not cheap. It’s pricey at $16.95 per head. Server wasn’t interested... didn’t give us a pen with the check. Food was poor quality, hot food all...soggy due to the way it is kept warm over hot water. Dining room is dark and dingey... why don’t you just turn on the lights!?! Only saving grace was the coffee wasn’t too bad (but you get that free in the lobby!). Never went back... off to Starbucks or McDonalds instead!More soggy due to the way it is kept warm over hot water. Dining room is dark and dingey... why don’t you just turn on the lights!?! Only saving grace was the coffee wasn’t too bad (but you get that free in the lobby!). Never went back... off to Starbucks or McDonalds instead!

      Sentiment
      • Negative
      Content
      • Food
      Dec 07, 2019
    • Had a nice evening

      Great service. Great decor. Great atmosphere and the live music as a nice touch, not too loud.
      We had a nice meal here; the ribs on a scale of 1-5 were a 3; a little cold, but they were quickly reheated.
      We would definitely go...More

      Sentiment
      • Positive
      Content
      • Staff and Service
      Sep 29, 2019
    • DON’T GO HUNGRY!

      I don’t normally complain about an establishment but here it is. My wife and I had a trip to the South Rim of the Grand Canyon for some time and decided to splurge when we stayed at the Grand Canyon Hotel. The rates are pricey...More

      Sentiment
      • Negative
      Content
      • Others
      Sep 21, 2019
    • Returned after a positive experience with Kevin in the bar only to be terribly disappointed.

      Outside of the bartender, Kevin, and the doorman, Will, this place was a huge disappointment. We waited 15 minutes for our beverages and 40 for our meal. The service was horrible and when it was pointed out to the manager he got our order to...More

      Sentiment
      • Negative
      Content
      • Staff and Service
      Sep 20, 2019
    • Was a good experience

      We stopped here on the way back from our visit at the Grand Canyon and was not sure of the experience as the first few restaurants we sopped at looked kind of gross. This location is (or at least) feels brand new and is located...More

      Sentiment
      • Positive
      Content
      • Location
      Sep 01, 2019
    • Tasteless food

      My chicken sandwich was tasteless. Worst meal I've had in quite a while. The service was okay but the food was not.

      Sentiment
      • Negative
      Content
      • Food
      Aug 11, 2019
    • Stay Away

      Where to start this steakhouse is awful up there with the the worst eateries I have ever been too, the steak was terrible and the ravioli was absolutely swimming in grease our 10 year olds ribs were cold and our 7 year olds meal didn’t...More

      Sentiment
      • Negative
      Content
      • Food
      Aug 07, 2019
    • Very good classic western themed hotel restaurant

      This was a solid in hotel restaurant. Decor is very western themed (right down to a few saddles you can sit in at the bar). Food selection is fairly limited, but good enough for everyone to find something. Prices are a little high, but nothing...More

      Sentiment
      • Positive
      Content
      • Location
      Jul 30, 2019
    • Excellent Service and great family atmosphere!

      Even though the restaurant was busy, the food came out very quickly, and the service was exceptional. I would eat here again and really enjoyed the country-style family dining atmosphere! Recommend the Canyon Burger or Dynamite Shrimp!

      Sentiment
      • Positive
      Content
      • Staff and Service
      Jul 23, 2019
    • Just stay away

      Horrible, worst steak house I have ever visited. They don't even have a baked potato to offer and you when you buy a steak it comes with absolutely nothing.

      Sentiment
      • Negative
      Content
      • Food
      Jul 19, 2019
    • Not bad, not Great

      I thought I paid too much for my steak which was mediocre at best and the side dishes were a la carte. I would not mind the a la carte if the food was great but like I said Mediocre.... The ambience was very nice...More

      Sentiment
      • Positive
      Content
      • Food
      Jul 06, 2019
    • Steak Star

      After driving for many hours we elected to dine in our hotel (The Grand Hotel) rather than going out - a fortuitious decision. We were the first people into the steakhouse that evening and we found ourselves a little concerned when we were the only...More

      Sentiment
      • Positive
      Content
      • Food
      Jun 25, 2019
    • Pricey

      Food was good, as was the service. But quantity of food for the price was not great. All sides were ala carte with entrees. We were not impressed.

      Sentiment
      • None
      Content
      • Food
      Jun 19, 2019
    • This is the first time ever we had to complain about the food in a restaurant

      Myself and my family have travelled the world and have eaten in many places, this is the first time the food was so bad we had to complain.

      The food was cold, the steaks were really small and my husbands’ ‘garlic’ steak had a lump...More

      Sentiment
      • Negative
      Content
      • Food
      May 27, 2019
    • Save your money!

      I was expecting a lovely dining experience and didn’t get it. This place is way overpriced for what they are offering. We were some of the first couples seated when they opened at 6 but were seated at a table where we were watching the...More

      Sentiment
      • Negative
      Content
      • Food
      May 21, 2019
    • Excellent chichen wings

      We eat at the bar some delicious chicken wings. Service was excellent ! I would recommend for a snack !

      Sentiment
      • Positive
      Content
      • Food
      Apr 19, 2019

Sentiment Analysis

  • Positive(11)
    37%
  • Negative(17)
    57%
  • None(2)
    7%
-20 Net Promoter
Score

Popular Topics

  • Food(19)
    63%
  • Staff and Service(6)
    20%
  • Location(4)
    13%
  • Others(1)
    3%

Languages

  • English(30)
    100%

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