Mixed Reviews for Argos: Service, Quality, and Customer Service

Bought a laptop 3 months ago and has started to fall apart. Was told to take it to local store, Gypsy Lane ,Luton. Was told by a counter assistant that the damage was caused by negligence I ask you?!!. I found this store lacking greatly in customer service and the fact that this patronising assistant refused to refund ,exchange or even offer to have the laptop looked at by an expert very annoying. Argos I join the ranks of disgruntled customers who won't be back .

Very pleased

Friendly deliver on time. Bed and trundle straightforward to put together and look good.

Quick, efficient, no fuss service

Bought a washing machine for my elderly mother. Paid the £50 in good faith to have it installed and old one taken away. This was beginning of June. Noticed her kitchen floor was soaking wet four or five days after installation and the flooring had warped and lifted. Called Argos customer services they sent out a Hoover approved engineer to investigate. He sent a report to Argos that It was not the washing machine, it was a faulty installation that caused the leak. Argos said installation company they use would be in contact in 48hrs. We are now two months down the line and a fall my mother had over the warped flooring as she uses either a walker or a walking stick. Numerous calls to Argos getting absolutely nowhere. Disgusting service from a massive company, a household name you think shall not let you down and you can trust. I can provide photos of the floor.

Good selection of dehumidifiers to choose from. Easy to order, pay and arrange delivery.

All good but I did order it for someone else. ✋️👍

Very low quality of the products I bought tv year and half ago 55inch hitachi and the screen will just not turn on… very disappointed

Very efficient service from the assistant who helped us and allowed us to make our own choices.

YesYyyyyyyyyhh

I was not happy about the size.I have been trying to get through to the customer service no response

Great service, friendly helpful and welcoming staff

Great service very helpful staff friendly great products.That you

The argos delivery team were great! Called an hour b4 they arrived and manoeuvred this big American fridge freezer into my kitchen no problem

Good customer service staff were polite and pleasant

Only had TV about 15 - 16 months , not used loads so hence very disappointed that the TV is no longer working, when it comes on there is a line going across the screen, tried all the reset options, but don't work. I have called and spoken to Argos and have been told, its broken , repair it or buy a new one, no offer to even inspect. This was a Hitachi 58 Inch 58HK6200U Smart 4K UHD HDR LED Freeview TV and I wish I had done my homework more as this seems to be a BIG problem with them.....I have not even had the offer to inspect the TVI wont be using Argos again if this is their attitude

Easy. fast .no hassle will definitely order again and will recommend to friends

I was really happy with my items and I would recommend Mums coming Argos to get the double buggy it’s easy to use I love it and the microwave is great as well.

Thank you I purchased my microwave at Argos but I'm new in this country you didn't allow me to purchase on credit.. I still want to buy more furniture but on credit please thank you

I had to return an electronic product that has failed. No big deal. It happens. The staff member in store was as helpful as they could possibly be while their hands were tied behind their backs! My replacement item will be coming in next day. Someone has made the decision to close an Argos store in Scunthorpe and embed the branch in a Sainsbury’s with an absolute fraction of the warehouse space. So if you want your item today, it will not be in stock. The reason- sic “So it’s more convenient for me to grocery shop at the same time”Argos, stay in your lane and out of the customer manipulation business.

The chairbed was damaged when delivered.Customer service was very helpful and efficient. Resolved the issue, and a replacement was sent out to us promptly.

Very quick service, delivered the same day I ordered. Driver very polite.

It is convenient,quick to setup,which is most important for an Asthma Attack. Delivery spot on.

Ordered and delivered the same day great service thanks 😊

I won’t be using Argos again. The product information on the website was inaccurate. Trying to organise a return and refund meant going through endless processes, dealing with virtual assistants - which didn’t assist at all, and having to chase up my refund. I’m really not impressed!

Product availableGood priceEasy orderingVery quick delivery

Easy to order and could pick up straight away

I bought a mobile phone from Argos - it was faulty and I took it back to get a replacement. I was told they do not do this, I have to take it home and try and mend it myself.When is a 12 month guarantee not a 12 month guarantee ? Obviously - at Argos, Very poor

travelled 20 mile round trip to buy a tv from Bromsgrove store .....no customer parking to the rear as the spaces are taken up by staff members cars and zero help in store when I said I had a disability and needed help with the tv - I was told that if I did park out the back of the store I could be clamped .....NICE!!!!! so I came away with a sour taste in my mouth and certainly won't be using Argos again

The delivery is beyond and on time , really carefully.

Bought a washing machine which was duly delivered and all was fine until it broke. Contacted customer service who couldn't arrange an exchange because it was out of stock, and wouldn't arrange an exchange for a different machine - no reason given for this, so we bought a replacement from Currys and arranged for delivery two days after Argos were due to collect their machine. On the day the broken machine is to be collected I go on the online chat to find out what time, only to be told it had not been "processed correctly" and wouldn't be collected. I'd have to wait another 5 days for collection (and for my refund)Insisted on speaking to someone by phone, and someone did actually call me. I explained that we had a replacement booked from Curry's and couldn't have two washing machines. Argos rep suggested we delay the Currys delivery - assuming that we could do this and that there wouldn't be a charge for doing so. Won't do that, will just leave the broken machine outside and they can collect it, not my problem anymore. Not sure why customers are expected to work around Argos's cock up.

Click and collect FREE so many people charge for click and collect. So quick done and dusted

Very friendly helpful staff ☺️

Driver was very polite

Easy to order and very quick to collect