Akbank's mobile banking app receives mixed reviews from users, with some praising its ease of use and practicality while others criticize its interface and functionality. Some users have experienced difficulties with features like IBAN reading and transaction processing. The app is also lacking in certain features like HGS cancellation. Despite these issues, many users appreciate Akbank's customer support and value the bank for its reliability and convenience. Overall, there is room for improvement in terms of user experience and functionality.
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Merhaba! Uygulama gayet güzel,kullanışlı ve pratik. “Gece modu eklenirse daha güzel olur.”Akbank gerçekten çok başarılı ve muhteşem bir banka!!! Akbank’ın özellikle kartlarına bayılıyorum… Akbanklı olmak çok güzel…☺️☺️☺️☺️☺️
Sentiment
Positive
Content
Mobile App Experience
Jul 10, 2023
PARA TRANSFERİ
para transferınde kamera ıban okuma olmadıgından kaynaklı 2 yıldız kırdım...
Sentiment
None
Content
Transaction Issues
Jul 10, 2023
Önemli
Herşey gayet güzel limit arttırımı yaparsanız daha güzel olur
Sentiment
Positive
Content
Limit Increase
Jul 10, 2023
Mükemmel
Çok güzel ve başarılı emeği geçen herkese teşekkür ediyorum
Sentiment
Positive
Content
Mobile App Experience
Jul 10, 2023
Çöp
Ben bu bankanın atm lerinden bıktım artık daha kötüsü olamaz diyodum artık mobil uygulaması daha kötü. Arayüz berbat menüler sıkıntılı aradığını bulamıyosun sürekli hata veriyo işlem yaptırmıyo
Sentiment
Negative
Content
Application Errors
Jul 10, 2023
Süper
İnternet bankacılığın 1 numarası akbank Sakın güncelleme yapmayınız. Bu şekilde çok memnunuz…SAKIN!!!
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Akbank based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Support Managers, Digital Transformation Consultants, Mobile App Developers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
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Content Analysis (1/2)
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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