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McAfee App Receives Negative Reviews for Customer Support and Functionality

McAfee App Receives Negative Reviews for Customer Support and Functionality

30 reviews between Sep 23, 2023 and Nov 09, 2023.

McAfee app users report issues with customer support, account setup, and functionality. Some have experienced unauthorized charges and difficulty canceling subscriptions. The app's VPN feature is unstable and blocks websites, and the pop-up notifications are annoying. Users also express concerns about the security of their personal information. Overall, the app has received negative feedback for its performance and lack of reliability.

‎McAfee Privacy & Security
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30 reviews between Sep 23, 2023 and Nov 09, 2023.

Sep 23, 2023 - Nov 09, 2023

Popular Phrases

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Featured Content

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  • Scam

    I am not allowed to delete my account! I am repeatedly asked to verify my identity and receive a code but each time I enter it to delete my account, I am told I need a new code. I do not like my time wasted and being jerked around. I want to delete my account.

    Sentiment
    • Negative
    Content
    • Account Issues
    Nov 09, 2023
  • App does not work and customer service is fake

    I download this app, paid for the premium version and now it won’t even let me set up an account. I tried calling customer service and a recording just kept repeating the same question over and over again no matter what I said.

    Sentiment
    • Negative
    Content
    • Customer Support
    Nov 07, 2023
  • Getting attacked

    Someone keeps logging me out of my security and trying to breach my Apple. They don’t want it on my Apple or the vPn. I keep seeing features disappear. I gave the app my SS# for monitoring and I think what is happening is a serious crime.

    Sentiment
    • Positive
    Content
    • Security Features
    Oct 31, 2023
  • Nothing is unlock when logged in

    I had Mcaffee in the past, decided to download and paid for one month, right after paying it ask me to log in and the app “forgets” I just made the payment for full access. I found a workaround but it requires me to not use an account which locks me out from certain features. Beside that, the few things that work, seem to work just fine.

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 20, 2023
  • Top Notch security

    VPN is rock solid and Mcafee is on top of keeping your info and personals private and out of the hands of hackers and the like, don’t delay get peace of mind and purchase a plan NOW ! Before it’s too late, you’ll thank me or rather Mcafee

    Sentiment
    • Positive
    Content
    • Security Features
    Oct 10, 2023
  • VPN

    As allowed by this app, I have 4 devices which it protects. The VPN is constantly unable to connect & I have to do it manually through the app.

    Sentiment
    • Negative
    Content
    • VPN Connectivity
    Oct 08, 2023
  • Updates

    It seems I’m paying for nothing. I’m told I need to update my device, but when I follow prompts, the wheel just spins! Getting nowhere.

    Sentiment
    • None
    Content
    • App Performance
    Oct 08, 2023
  • Strong arm

    You better buy it or they’ll put a blocker on your screen . Just browsing n then all of a sudden this big red block size of a index card say you been cyber attack.

    Sentiment
    • Negative
    Content
    • Security Features
    Oct 06, 2023
  • Support

    Poor customer support, unable to contact them, says email no longer working when I try and send a message. I need to cancel but unable to reach anyone to cancel and they keep taking money out of my account. Rediculous.

    Sentiment
    • Negative
    Content
    • Customer Support
    Oct 03, 2023
  • VPN Problem

    The Firewalla detected (Open Ports) on this VPN by mcAfee, you might have to remove Open Ports to protect everyone.

    Sentiment
    • Positive
    Content
    • Security Features
    Sep 27, 2023
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Sentiment Analysis

-43 Net Promoter
Score

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