Mixed Customer Feedback for Leaf Home Safety Solutions
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Leaf Home Safety Solutions Feedback Analysis Report

Mixed Customer Feedback for Leaf Home Safety Solutions

Leaf Home Safety Solutions received mixed reviews with customers expressing satisfaction with the product quality and installation process, but some reported issues with salespeople providing inaccurate information. Customers appreciated prompt service, professional installation, and timely maintenance. Concerns included pricing discrepancies, communication problems, and dissatisfaction with certain aspects of the products such as noise levels. Overall, Leaf Home Safety Solutions seems to deliver a quality product with room for improvement in sales transparency and post-installation support.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Terrific purchase and installation

    Terrific purchase and installation The process from beginning to end was excellent. A very informative salesman who answered our questions and gave us confidence that we made the best choice for us. The install took about 3 hours. The installer was respectful of our floors and carpeting and removed all packaging when he left. He also explained as he worked what he was dong and offered us a few options where we could decide what would work best for us. Very good customer service through the whole experience.

    Sentiment
    • Positive
    Content
    • Installation Experience
    Jan 28, 2024
  • Outstanding in every way

    The tub to shower conversion is beyond beautiful and the installation was done by an experienced professional who is a master craftsman. Start to finish in a day and half! Every detail done to perfection. I highly recommend Leaf Home Safety for Quality service and workmanship.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 22, 2024
  • Technician was punctual and efficient

    Technician was punctual, efficient. He took pride in prepping the area with drop cloth to minimize damage to home décor. Overall the work was done well. However communication could have been a little better clearer as it related to cancellation of Mellon Bank finance request

    Sentiment
    • Positive
    Content
    • Communication and Follow-Up
    Jan 20, 2024
  • Presentation

    Tom, the sales representative was great. His presentation was very thorough and for the most part very accurate and transparent. My only disappointment is that the stairlift operation is much louder than I expected. My sister's is much quieter.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 20, 2024
  • pleased as punch

    Brad Apple came by discussed what we wanted, Devin came to recheck what and where the next day, Eddie Furmanik installed it the day after. Very pleased with the results and the price! Did get 2 more shelves installed by Art the next week!

    Sentiment
    • Positive
    Content
    • Installation Experience
    Jan 20, 2024
  • Still waiting on being refunded the…

    Still waiting on being refunded the cost of electric box which was not installed plus the cost charged for the Electrition. I have left a message but no one has returned the call.

    Sentiment
    • Negative
    Content
    • Electric Hookup
    Jan 14, 2024
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Sentiment Analysis (of 30 reviews)
52 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Leaf Home Safety Solutions  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Development Specialists, Customer Service Executives, Sales Strategists, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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