Mixed Reviews for The Ritz-Carlton, Washington, DC
Insightful Ritz-Carlton, DC Customer Feedback Report

Mixed Reviews for The Ritz-Carlton, Washington, DC

1150 22nd St NW, Washington, DC 20037, United States

Mixed reviews characterize The Ritz-Carlton in Washington, DC. Guests highlight excellent service and welcoming staff, while some mention service issues and room quality discrepancies. The hotel's location and amenities receive praise, but concerns about pricing compared to experience are raised. Overall, the hotel stands out for its exceptional service, convenient location, and comfortable rooms, yet improvements in consistency and room maintenance are suggested.

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Popular Phrases (of 30 reviews)
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  • Great hotel, but Michael Price (main bar) made the experience! Cannot recommend enough.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • The staff makes this place truly special. Everyone was so kind and helpful . They made my birthday weekend special. I will be back soon!!!!!!

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Everything you would expect from a Ritz-Carlton: gracious service, welcoming, friendly staff, tremendous Club Lounge presentations of food, comfortable beds, and spotlessly clean rooms.

    Sentiment
    • Positive
    Content
    • Overall Experience & Satisfaction

  • You just can't beat five star service. Every greeting was Mr. or Mrs. Every exchange was well crafted, the champagne as you enter the lobby was nice.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • An overall horrible experience .Terrible staff, uneducated front desk, Influenced by the agency…

    Sentiment
    • Negative
    Content
    • Overall Experience & Satisfaction

  • Exquisite Service and Nice Location. The facilities are very nice. I would definitely come back again.

    Sentiment
    • Positive
    Content
    • Overall Experience & Satisfaction
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Ritz-Carlton, Washington, D.C. based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Agents, Market Researchers, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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