Rhino: Backlash for Poor Service, Misleading Practices & Unresponsive Support
Inside Rhino: Customer Feedback Analysis Report
Rhino, a third-party security deposit insurer, faces severe backlash for poor customer service, unresponsive support, misleading practices, and difficulties in cancellation. Customers report issues with claims handling, renewals without consent, lack of refunds, excessive fees, and challenges in communication. The company's use of AI bots, unavailability of live agents, and frustrating chat support contribute to its negative reputation. Rhino is accused of being fraudulent, discriminatory, and engaging in unethical business practices, leading to legal threats and negative reviews across various platforms.
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IF YOURE THINKING ABOUT GOING THROUGH THIS COMPANY. DO NOT! I SHOULD HAVE LISTENED TO THE REVIEWS AND NOW I AM REGRETTING I DID NOT. THE WORST COMPANY EVER! LOOK ELSE WHERE..
Sentiment
Negative
Content
Customer Service Experience
Jan 12, 2024
Terrible policies
Worst company to use when getting insurance. Specifically a security deposit. Please save yourself the headaches and make a cash deposit.
Sentiment
Negative
Content
Security Deposit Issues
Dec 19, 2023
IF I COULD GIVE IT ZERO STAR
IF I COULD GIVE IT ZERO STAR, I WOULD.YOU CAN'T GET IN TOUCH WITH ANYONE AT THIS COMPANY, YET, YOU HAVE BEEN PAYING FOR YEARS.
Sentiment
Negative
Content
Communication Difficulties
Nov 09, 2023
ANNOYING TO USE to…
Literally the most annoying website to navigate . Doesnt have practical customer service. And it always gliches. It also isnt reliable . This would be a great service if they fixed the kinks but the website still sucks and is so annoying to use
Sentiment
Negative
Content
Communication Difficulties
Oct 25, 2023
Customer Support is non existent for PM
As a property manager who currently uses Rhino, I am very dissatisfied with the level of support from customer service. It has become non-existent. I will be looking for other options if this is not addressed PROMPTLY!
Sentiment
Negative
Content
Customer Service Experience
Oct 03, 2023
Be warned
Be warned. If you pay in full one year. They won't let you change to monthly the next. Not sure what their problem is with that. All I get is they can't do it at this time. My policy is not even up yet.
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This page displays purchase options and a preview of the customer feedback analysis report for Rhino based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Risk Management Professionals, Legal Advisors, Business Analysts, Marketing Strategists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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