Rhino: Backlash for Poor Service, Misleading Practices & Unresponsive Support
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Rhino: Backlash for Poor Service, Misleading Practices & Unresponsive Support

Inside Rhino: Customer Feedback Analysis Report

Rhino, a third-party security deposit insurer, faces severe backlash for poor customer service, unresponsive support, misleading practices, and difficulties in cancellation. Customers report issues with claims handling, renewals without consent, lack of refunds, excessive fees, and challenges in communication. The company's use of AI bots, unavailability of live agents, and frustrating chat support contribute to its negative reputation. Rhino is accused of being fraudulent, discriminatory, and engaging in unethical business practices, leading to legal threats and negative reviews across various platforms.

Source: Trustpilot Reviews of Rhino 

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Customer Feedback Analysis of Rhino 

Uncover insights from Rhino customer feedback on service quality, claims, and support issues with our detailed report.

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Custom Date - Dec 28, 2024
Popular Phrases (limited preview)
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Featured Content
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  • TERRIBLE COMPANY

    IF YOURE THINKING ABOUT GOING THROUGH THIS COMPANY. DO NOT! I SHOULD HAVE LISTENED TO THE REVIEWS AND NOW I AM REGRETTING I DID NOT. THE WORST COMPANY EVER! LOOK ELSE WHERE..

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 12, 2024
  • Terrible policies

    Worst company to use when getting insurance. Specifically a security deposit. Please save yourself the headaches and make a cash deposit.

    Sentiment
    • Negative
    Content
    • Security Deposit Issues
    Dec 19, 2023
  • IF I COULD GIVE IT ZERO STAR

    IF I COULD GIVE IT ZERO STAR, I WOULD.YOU CAN'T GET IN TOUCH WITH ANYONE AT THIS COMPANY, YET, YOU HAVE BEEN PAYING FOR YEARS.

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Nov 09, 2023
  • ANNOYING TO USE to…

    Literally the most annoying website to navigate . Doesnt have practical customer service. And it always gliches. It also isnt reliable . This would be a great service if they fixed the kinks but the website still sucks and is so annoying to use

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Oct 25, 2023
  • Customer Support is non existent for PM

    As a property manager who currently uses Rhino, I am very dissatisfied with the level of support from customer service. It has become non-existent. I will be looking for other options if this is not addressed PROMPTLY!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Oct 03, 2023
  • Be warned

    Be warned. If you pay in full one year. They won't let you change to monthly the next. Not sure what their problem is with that. All I get is they can't do it at this time. My policy is not even up yet.

    Sentiment
    • Negative
    Content
    • Policy Renewal Problems
    Aug 01, 2023
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Sentiment Analysis (limited preview)
-93 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rhino  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Risk Management Professionals, Legal Advisors, Business Analysts, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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