Mixed Reviews for Spiffy App
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In-Depth Spiffy App Customer Feedback Analysis Report

Mixed Reviews for Spiffy App

Spiffy app receives mixed reviews, with some customers complaining about issues with scheduling and payment, while others praise the quality of service. Many users report problems with the app, including glitches, rescheduling, and unreliable appointment times. Some customers also express dissatisfaction with the detailing and warranty services. Overall, the app has room for improvement to enhance the user experience and address customer concerns.

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  • User Experience Designers
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Custom Date - Apr 19, 2024
Featured Content
  • Booking and appointment times are useless

    Booking through the app is completely useless, as the available appointment times are not actually appointment times. It does not show available appointment times in your area, so if you’re in a pinch, you are still out of luck. I was wanting this service to be top tier, but offering imagined, utterly meaningless ghost times, is the most useless feature of any app I have ever seen. I was directed to call the customer service number to see “actual available times.” The app is useless and I’m not sure how it has more than a 2 star rating. Clearly they have two different systems and the one they provided value to the consumer isn’t consumer facing and that’s a joke.

    Sentiment
    • Negative
    Content
    • Booking Issues
    Sep 02, 2023
  • Horrible-don’t use

    PSA: Do NOT use Spiffy - On-Demand Car Care. My car was in desperate need of a full detail and I decided to go for a pricy detailing at home. A technician named Angelo came to do the detail. He took about 2.5 hours and then we went to look. He already had the tarp rolled up, but there were so many places he missed along edges, a headlight left with green black mess, the gas cap area wasn’t touched. There was a whole tree up along the edge under the hood. Inside the tailgate was a mess. He made comments like, ‘well I used my pressure washer’. He agreed to touch up and spent a half hour doing so before telling us he was done. There were still so many areas along edges and such that I just gave up and told him fine, but we still have lots of areas to finish. I took a lot of pictures for the company. After he finished touching up, I could still see an area up by the tailgate hinges that has stuff packed in. He said ‘well that’s caked on’. I expected that he would know how to clean this. He also said ‘I don’t like having an unsatisfied customer’. The last was said while he finished packing up. I could have taken my car to the local hand wash car wash and gotten it done better. I gave no tip and sent a bad review. I received a reply from the company with an email to send more details and my pictures to. It’s now been several days and no response. So their customer service is as bad as the detailing.

    Sentiment
    • Negative
    Content
    • Detailing Quality
    Jul 01, 2023
  • Unreliable and constantly freezing

    I love the Spiffy service and the business, but this app is the worst. Unreliable, constantly freezing, doesn’t load. I have spent 20 minutes trying to update the Rating on my car wash service.

    Sentiment
    • Negative
    Content
    • App Usability
    Jun 25, 2023
  • Worst app!

    Tried booking multiple times. Was told that there was services offered in my area but every time I tried to book, it showed no services available, would not let me select dates, and even when I was logged in to the app, support chat would tell me it showed on their end that I wasn’t! Even when I deleted the app and redownloaded it, still couldn’t get services. I went to put all my information in to the app and it showed my email was already in use and I had to log in to merge accounts. This app is not very user friendly!

    Sentiment
    • Negative
    Content
    • Booking Issues
    Jun 13, 2023
  • Great idea, horrible execution

    I downloaded the app and was pleasantly surprised that I could schedule a carwash appointment right within the app. After setting up an appointment time, I got a notification that my appointment had been rescheduled to a completely random time, which didn't work for me. I reached out via app chat to let them know and they replied that the owner couldn't make that time. Then why show it as available? Then I had a back and forth text convo with the owner to setup a time, so why even have the scheduler in the app? When they came out, they were 45 minutes late. After they were finished, I checked out the car and there were brown streaks all over my windows. I left a comment about that in my review and they contacted me via the app and asked me to email photos. I explained that photos don't show the steaks. Again they asked for photos lol. I finally give up. Great idea but horrible customer service.

    Sentiment
    • Negative
    Content
    • Booking Issues
    Jun 10, 2023
  • Scheduling Nightmare

    Currently on my 5th reschedule by Spiffy after selecting an initial (confirmed) time-slot a week ago. This was after rearranging my work schedule and a road trip for the cleaning to be done today. The earliest they can get me in is now several days after my original ‘confirmed date. Not really sure what the point of the app is if your scheduled time & date will change and/or be cancelled non-stop after booking.

    Sentiment
    • Negative
    Content
    • Booking Issues
    May 24, 2023
  • See All Reviews
Sentiment Analysis
-64 Net Promoter
Score
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