Spiffyapp receives mixed reviews, with some customers complaining about issues with scheduling and payment, while others praise the quality of service. Many users report problems with the app, including glitches, rescheduling, and unreliable appointment times. Some customers also express dissatisfaction with the detailing and warranty services. Overall, the app has room for improvement to enhance the user experience and address customer concerns.
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Booking through the app is completely useless, as the available appointment times are not actually appointment times. It does not show available appointment times in your area, so if you’re in a pinch, you are still out of luck. I was wanting this service to be top tier, but offering imagined, utterly meaningless ghost times, is the most useless feature of any app I have ever seen. I was directed to call the customer service number to see “actual available times.” The app is useless and I’m not...
Sentiment
Negative
Content
Booking Issues
Sep 02, 2023
Horrible-don’t use
PSA: Do NOT use Spiffy - On-Demand Car Care. My car was in desperate need of a full detail and I decided to go for a pricy detailing at home. A technician named Angelo came to do the detail. He took about 2.5 hours and then we went to look. He already had the tarp rolled up, but there were so many places he missed along edges, a headlight left with green black mess, the gas cap area wasn’t touched. There was a whole tree up along the edge under the hood. Inside the tailgate was a mess. He made ...
Sentiment
Negative
Content
Detailing Quality
Jul 01, 2023
Unreliable and constantly freezing
I love the Spiffy service and the business, but this app is the worst. Unreliable, constantly freezing, doesn’t load. I have spent 20 minutes trying to update the Rating on my car wash service.
Sentiment
Negative
Content
App Usability
Jun 25, 2023
Worst app!
Tried booking multiple times. Was told that there was services offered in my area but every time I tried to book, it showed no services available, would not let me select dates, and even when I was logged in to the app, support chat would tell me it showed on their end that I wasn’t! Even when I deleted the app and redownloaded it, still couldn’t get services. I went to put all my information in to the app and it showed my email was already in use and I had to log in to merge accounts. This app...
Sentiment
Negative
Content
Booking Issues
Jun 13, 2023
Great idea, horrible execution
I downloaded the app and was pleasantly surprised that I could schedule a carwash appointment right within the app. After setting up an appointment time, I got a notification that my appointment had been rescheduled to a completely random time, which didn't work for me. I reached out via app chat to let them know and they replied that the owner couldn't make that time. Then why show it as available? Then I had a back and forth text convo with the owner to setup a time, so why even have the sche...
Sentiment
Negative
Content
Booking Issues
Jun 10, 2023
Scheduling Nightmare
Currently on my 5th reschedule by Spiffy after selecting an initial (confirmed) time-slot a week ago. This was after rearranging my work schedule and a road trip for the cleaning to be done today. The earliest they can get me in is now several days after my original ‘confirmed date. Not really sure what the point of the app is if your scheduled time & date will change and/or be cancelled non-stop after booking.
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