HolistaPet: Effective Products but Frustrations with Customer Service
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HolistaPet Feedback Analysis: Insights & Solutions

HolistaPet: Effective Products but Frustrations with Customer Service

HolistaPet's products are praised for their effectiveness in aiding pets' health issues, such as anxiety, arthritis, and mobility problems. However, customers express deep frustration with the company's customer service, citing issues with communication, order processing, and lack of responsiveness. Complaints include difficulties in reaching the company via phone, unresponsive email support, and challenges in canceling subscriptions or resolving shipping problems. While the products themselves receive positive feedback for helping pets with various ailments, the overall customer experience, particularly in terms of service and communication, falls short of expectations.

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  • Pet Product Retailers
  • Veterinarians
  • Pet Care Brand Managers
  • Customer Service Analysts
  • E-commerce Strategists

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I have been ordering CBD capsules for a…

    I have been ordering CBD capsules for a few years my pup is doing really good Customer service takes care of any questions I have

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 21, 2023
  • Their customer service is non-existent…

    Their customer service is non-existent ! Have been on hold many times with no answer..Have left messages and e:mails with no answers !

    Sentiment
    • Negative
    Content
    • Accessing and Contacting Customer Support
    Aug 14, 2023
  • The cbd oil is very effective for my…

    The cbd oil is very effective for my large dogs joints.

    Sentiment
    • Positive
    Content
    • Product Effectiveness for Pets
    Aug 07, 2023
  • Great CBD Oil!!!

    This CBD oil really helps my dog relax and sleep well!

    Sentiment
    • Positive
    Content
    • Anxiety and Pain Relief for Pets
    Jul 16, 2023
  • The bonus treats with the new recipe…

    The bonus treats with the new recipe were much appreciated! Dexter loves them.

    Sentiment
    • Positive
    Content
    • Product Quality and Satisfaction
    Jul 14, 2023
  • Website is very informative and easy to…

    Website is very informative and easy to use. I have a Great Dane and Holistapet made it easy to figure out which products and dosages best for him.

    Sentiment
    • Positive
    Content
    • Product Quality and Satisfaction
    Jul 12, 2023
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Sentiment Analysis (of 30 reviews)
-16 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for HolistaPet  based on online reviews collected from Trustpilot. The analysis helps Pet Product Retailers, Veterinarians, Pet Care Brand Managers, Customer Service Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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