HenderCare (SA) Reviews: Reliability and Communication Concerns
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HenderCare (SA) Reviews: Reliability and Communication Concerns

HenderCare (SA) Feedback Analysis: Insights Revealed

level 3/81 Flinders St, Adelaide SA 5000, Australia

HenderCare (SA) has received mixed reviews from clients, highlighting significant issues with service reliability and communication. Many users express frustration over the lack of consistent caregiver availability, with instances of workers not showing up or providing inadequate service. Complaints emphasize disorganization in scheduling and the need for frequent follow-ups to address issues, leading to dissatisfaction among users. Conversely, some clients commend individual caregivers for their dedication and caring nature, indicating that while the organization struggles, certain staff members excel. Overall, clients are advised to consider alternatives for home care services due to ongoing operational challenges.

Source: Google Business Reviews of HenderCare (SA)

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Customer Feedback Analysis of HenderCare (SA)

Uncover the truth behind HenderCare (SA)'s customer feedback on service reliability and communication issues.

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  • Unreliable. Shifts are 5hrs but only did 3hrs but still invoice for 5hrs. Always give late notice if they are not gonna show up

    Sentiment
    • Negative
    Content
    • Service Reliability

  • The way I was treated by HenderCare is appalling. A few gems who use to work there have since left.

    Sentiment
    • Negative
    Content
    • Negative Experiences

  • Very rude staff

    Sentiment
    • Negative
    Content
    • Negative Experiences

  • Hendercare a joke 10 years experience and they say no for help

    Sentiment
    • Negative
    Content
    • Negative Experiences

  • I've had hender for 3 yrs I'm happy I get same ppl but they slack on info if wkr sick.

    Sentiment
    • Positive
    Content
    • Communication Issues

  • Wonderful support workers and cleaner who are dedicated to their positions. First company i have received supports through and i would highly recommend.

    Sentiment
    • Positive
    Content
    • Positive Feedback
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-38 Net Promoter
Score
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Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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