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Hampton Inn & Suites Miami/Brickell-Downtown: Comfortable Stay in Great Location

Hampton Inn & Suites Miami/Brickell-Downtown: Comfortable Stay in Great Location

30 reviews between Aug 01, 2021 and May 01, 2023.

The Hampton Inn & Suites Miami/Brickell-Downtown is a great hotel with a beautiful view from the rooms, comfortable accommodations, friendly and helpful staff, and a great location close to restaurants, shops, and public transportation. The hotel offers free breakfast and shuttle service to the nearby port for cruise passengers. Some guests had issues with cancellations and refunds, but overall, the reviews are positive and recommend the hotel for anyone visiting Miami.

Hampton Inn & Suites Miami/Brickell-Downtown
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30 reviews between Aug 01, 2021 and May 01, 2023.

Aug 01, 2021 - May 01, 2023

Featured Content

  • Great hotel

    Awesome view from our room Great hotel close to everything parking was great check in super easy through the app room was clean. Breakfast was great too Wish the pool was bigger Definitely will be staying here again

    Sentiment
    • Positive
    Content
    • Location
    May 01, 2023
  • Friendly place to stay

    Great customer service from Arnold on the front desk who seamlessly dealt with everything we needed for a fun stay He was a pleasure to deal and had a wicked sense of humor Would definitely stay again

    Sentiment
    • Positive
    Content
    • Staff and Service
    May 01, 2023
  • Location

    If you going on a cruise or parking in Miami then this hotel is perfect. Hotel is clean, staff helpful and professional. Breakfast is ideal and quick. Great location for nice restaurants and bars also

    Sentiment
    • Positive
    Content
    • Location
    May 01, 2023
  • Excellent

    Perfectly located, excellent and friendly service, great complimentary breakfast. You cannot go wrong staying here. Conveniently located right by public transit and easy commute to airport. Regret that we didn't find it until our UMiami kid's senior year.

    Sentiment
    • Positive
    Content
    • Location
    May 01, 2023
  • Everything you need and close to everything

    Check in was smooth, our room was clean and comfortable. Mattress was a bit to firm for me. Great parking close to plenty of restaurant and the metro mover which was great. Top it off with a great selection at the breakfast buffet including waffle.

    Sentiment
    • Positive
    Content
    • Cleanliness and Comfort
    May 01, 2023
  • Miami Baseball Tour

    Very clean and comfortable rooms, nice free breakfast, good public spaces (lobby, pool, fitness). We were here on a baseball park tour with 20 people, staff was very good with check in, luggage handling, and friendly.

    Sentiment
    • Positive
    Content
    • Cleanliness and Comfort
    May 01, 2023
  • Very nice hotel

    Very friendly staff and very nice and clean hotel! Right in the middle of downtown! We stayed here right before and after our cruise! Very close to port and has a shuttle ! Would definitely recommend this hotel

    Sentiment
    • Positive
    Content
    • Location
    Apr 01, 2023
  • Didn't give money back after an unexpected death!

    My husband became very sick and passed away unexpectedly and they refused to give us our money back. I will never stay or recommend a Hampton ever again. We were forced to cancel our entire trip and hardly received our money back

    Sentiment
    • Negative
    Content
    • Others
    Apr 01, 2023
  • Excellent Customer Service

    Can't thank the staff enough for the exceptional customer service we experienced throughout our stay here. From check in to check out, our entire stay was great. Highly recommend staying here if you're in the area.

    Sentiment
    • Positive
    Content
    • Staff and Service
    Apr 01, 2023
  • Great high quality hotel.

    The hotel was clean, and comfortable. The staff were friendly. The free snacks and drink vouchers upon check-in were an added bonus. Great complimentary breakfast. I would definitely choose to stay here again.

    Sentiment
    • Positive
    Content
    • Cleanliness and Comfort
    Apr 01, 2023
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Sentiment Analysis

94 Net Promoter
Score

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