30 reviews between Aug 01, 2021 and May 01, 2023.
The Hampton Inn & Suites Miami/Brickell-Downtown is a great hotel with a beautiful view from the rooms, comfortable accommodations, friendly and helpful staff, and a great location close to restaurants, shops, and public transportation. The hotel offers free breakfast and shuttle service to the nearby port for cruise passengers. Some guests had issues with cancellations and refunds, but overall, the reviews are positive and recommend the hotel for anyone visiting Miami.Hampton Inn & Suites Miami/Brickell-Downtown
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Very nice Hampton near the downtown Miami scene. Convenient to public transportation and cruise port. Room very clean and complimentary beverage coupons given at check in for lounge bar. Rosanna was the bartender there and was wonderful- just the right amount of friendly without being invasive. Handled the younger drinking crowd well. Pool area a bit small and elevators were very busy but it seemed like a busy night. Breakfast bar was A plus- whip cream for the waffles is always my jam!!!! Only downside was I wasn’t recognized for status (complimentary snack/water) but check in woman seemed distracted.
Enjoyed our stay. Mirella at the Lobby Bar made our stay most enjoyable. Have never seen a harder working bartender from setting up the bar to serving the entire bar and swim area by herself plus making out time at the bar most enjoyable. Thanks Mirella!
Very clean and comfortable rooms, nice free breakfast, good public spaces (lobby, pool, fitness). We were here on a baseball park tour with 20 people, staff was very good with check in, luggage handling, and friendly.
Clean and safe hotel in Miami. Great breakfast, free bottled water at the snack shop behind the front desk during breakfast hours, Publix within easy walking distance from hotel, Metromover right outside the front door. Lots of restaurant choices within walking distance. Friendly front desk staff
Great customer service from Arnold on the front desk who seamlessly dealt with everything we needed for a fun stay He was a pleasure to deal and had a wicked sense of humor Would definitely stay again
If you going on a cruise or parking in Miami then this hotel is perfect. Hotel is clean, staff helpful and professional. Breakfast is ideal and quick. Great location for nice restaurants and bars also
This is not my first time at the Hampton Inn & Suites Miami/Brickell-Downtown. Every time is just a wonderful feeling to come back. Personnel at the registration desk are polite, patient and want to make you feel at home immediately. The rooms are clean, comfortable, and spacious. The lobby/breakfast/bar area is welcoming. Breakfast is plentiful and tastes fresh. The location is just magnificent if you want to enjoy so much that the Brickell district has to offer. It is just a wonderful place to come back....
Awesome view from our room Great hotel close to everything parking was great check in super easy through the app room was clean. Breakfast was great too Wish the pool was bigger Definitely will be staying here again
Perfectly located, excellent and friendly service, great complimentary breakfast. You cannot go wrong staying here. Conveniently located right by public transit and easy commute to airport. Regret that we didn't find it until our UMiami kid's senior year.
A really fantastic hotel. I have stayed here several times and all of the staff is always incredibly friendly and goes above and beyond. The complimentary breakfast is really great. The rooms are spacious and very clean. This is one of the few Hilton hotels that actually gives diamond members a nice room upgrade. Also a great location with some nice restaurants and bars close by. Definitely check it out on your next visit!
Excellent stay with friends, the staff had perfectly responded to all our requests, impeccable general condition, delicious breakfast both sweet and savory, we strongly recommend this hotel to all our friends, large and beautiful swimming pool always very clean, beautiful views and a convenient location for fun and entertainment
Check in was smooth, our room was clean and comfortable. Mattress was a bit to firm for me. Great parking close to plenty of restaurant and the metro mover which was great. Top it off with a great selection at the breakfast buffet including waffle.
Just a great hotel and overall experience - a real gem (as an aside, I've travelled all my life and have stayed in hotels and resorts all over the world, some years as many as over 6 months of nights in a year). The staff has always been cheerful, fun, welcoming and accommodating (this time, Jared the assistant GM, plus Deidre and Kelly at the front desk). One arrives at the ground floor (security guard at the door and a concierge to help with questions regarding dining, activities, places of interest to visit, shopping, etc.). Then you go to the 6th floor (lobby) for check in. Even though my wife and I arrived before the official time of check-in, we were given a room because of availability. A treat if you arrive early from a flight (from experience, an early room is seldom offered by many hotels, available or not). The room was about twice the size of many of the rooms in this general category (price-range) of hotels. It had a sofa, desk, mini fridge, safe and coffee maker. The room, like the rest of the hotel, was spotlessly clean. This 6th floor has a bar, the breakfast room (free breakfast), outdoor roof-top swimming pool, hot tub and great siting/lounging areas including a few cabanas. The hot tub temperature is perfect, just hot enough to be pleasurable. The breakfast has hot and cold entrees, including real eggs (vs. the reconstituted type too often founds in "free" breakfasts). I noted with interest that the paper coffee cups (and I think paper plates as well) are made in the USA out of Ingeo material (a plant based substitute for conventional products such as plastic). I mention this because this hotel has won a Top Ten award among hotels for being a "Green Leader," as well as a Circle of Excellence award, presented to the top 10 % of hotels for commitment to Product Services and Excellence. Moving on, the hotel's location is excellent with respect to public transportation, a variety of dining options and access to popular venues. For example, it is next to a Metrorail station so you can transit from the Miami airport (if need be) for a lot less than the cost of a taxi or Uber. Also at the station is the Omni loop, which runs a closed loop to a number of local sites such as the popular Bay Front Park (again at a nominal cost). Regarding dining, there are 3 restaurants right next to the hotel plus the street at one corner of the hotel (S. Miami Ave) is a Mecca for a large number of restaurants and bars with varied (and unique) cuisines. If your stay is the night before a cruise, the hotel can arrange a shuttle to the port if booked the previous day. The shuttle is $8 per person; however, if there is more than one of you going to the port, you may wish to consider Uber - I paid $10.25 for my wife and me vs. what would have been $16 for the shuttle. I hope you have a chance to stay at this hotel - our stays have been just a delightful experience for my wife and me.…
I stayed there for a week for business and the service and accommodations were super. the room and bathroom were clean, very nice TV size, comfortable bed and enough good pillows. Front desk people were very kind and helpful. The only suggestion I have is to have at least 2 complementary bottles of water in the room for the first night so you can wait until next day to go buy some. I couldn't try the pool.
Very friendly staff and very nice and clean hotel! Right in the middle of downtown! We stayed here right before and after our cruise! Very close to port and has a shuttle ! Would definitely recommend this hotel
Arnold went above and beyond to make our stay easy and enjoyable! He provided us assistance with bringing water to our room and do so eagerly and with a smile. He was very helpful, and we will definitely return for our next trip to Miami! Rooms were SPOTLESS and location was perfect! Thanks for a great stay!
My husband became very sick and passed away unexpectedly and they refused to give us our money back. I will never stay or recommend a Hampton ever again. We were forced to cancel our entire trip and hardly received our money back
From check-inn (thank you Nikki — you’re awesome!) to checkout, my experience was nothing but rave reviews. The room was perfect. The area perfect. And bonus, right around the corner is (now) the best pizza place I’ve EVER experienced! piolausa.com If you love pizza, put this on your bucket list. As a matter of fact? Nikki recommended it…so I ordered another large pizza to bring back to her and her colleagues to enjoy!
My daughter and I stayed at this hotel after we got off a cruise. It’s in great location to walk to restaurants, a mall and a Starbucks! They have a complementary breakfast which is great and there’s a make your own waffle station. We had to stay an extra night because our flight home got canceled and the staff was so nice and accommodating. The rooms are spacious and clean. There’s a small roof top pool and a bar in the lobby. I would recommend this hotel!
When someone greets you by name and remembers you at check-in you know you've found a special place. A frequent visitor to this hotel, I have always found it clean, quiet, convenient, comfortable, and having staff who go out of their way to help in different situations. I must especially commend front desk manager Nikki Douyon whose professionalism and courtesy always go above and beyond and make me truly feel like a valued customer and part of the family. I will always choose Hampton Inn in Brickell--a shining jewel with everything I need and more.
We enjoyed our stay here. I have to say this was the cleanest hotel I think I’ve ever stayed in. No stray hairs or dust bunnies in the corners. Staff was very friendly and accommodating. Walking distance to a lot of restaurants and stores. Airport is about 15 minutes away. Most Lyft rides to other areas were about $8-10. Appeared most guests were embarking or disembarking from a cruise. Would definitely stay here again.
My friend and I went for a cruise to Key West and the Bahamas. Stayed at Hampton Inn/Brickell. From check in to check out everybody was very nice and helpful. Complimentary breakfast was great! So many choices with healthy options! The location is close to restaurants, shops, bakeries, Biscayne Bay-walking distance, and the cruise terminal. Will definitely stay there again.
Can't thank the staff enough for the exceptional customer service we experienced throughout our stay here. From check in to check out, our entire stay was great. Highly recommend staying here if you're in the area.
Over the course of two weeks I had the chance to stay here twice: once before a cruise and the other because of being stranded at the airport. In both cases, the hotel absolutely served its purpose. There were no cleanliness concerns, the night sleep was fine, and the facilities were good. First, the cleanliness. There were no cleanliness concerns that I had. Most importantly, there were no bed bugs in the hotel. On a more broad level, there were no bugs period, which is great because the hotel is in Florida which can be prone to a lot of different bugs. None of the towels or rags had stains on them either. My Rating for this Category: 5/5 Second, the night sleep. On both occasions, the night sleep was pretty good. The only two issues that I had were, at points, the room got pretty warm at night. Additionally, I found that the pillows did not provide much support when sleeping -- they were pretty flat. Both of these issues were not necessarily severe, so this should not be a key factor of not staying here. My Rating for this Category: 3/5 Finally, the facilities. This Hampton Inn has a similar offering to most Hampton Inns but just Florida style. There is garage parking, a bar, free breakfast, an outdoor pool, and more. I had a chance to use the pool and the breakfast, and both were just fine -- typical Hampton Inn quality. My Rating for this Category: 5/5 If this hotel is a pre-cruise stay, this is a fantastic option. With traffic, it can take up to thirty minutes to get to the cruise port; however, without traffic, I am sure it is significantly less. It felt like my family and I were stopping at every single traffic light. On the other hand, the facilities were standard for Hampton, just a bit amplified, the night sleep was fine, and there were no cleanliness issues. My family and I will continue to use this hotel for any pre-cruise stays when sailing out of Miami. …
For our pre-cruise night, we chose the Hampton Inn & Suites Miami/Brickell-Downtown. Hotel & room décor - Modern décor with light wood furniture and neutral colors. Hotel starts on the 6th floor with the lobby area and guest rooms on floors 7-16. Room size & features - 2 queen beds with floating nightstand and 2 wall lamps in between, desk with task chair, large wall-mounted flat screen TV, mini fridge, microwave, coffee maker, drawers for storage, hanging closet. Bathroom has shower/tub. Free breakfast - Very nice selection of hot and cold items Speed of free wifi - Very good Hotel location & proximity to shopping & dining - Located in the Brickell area, the hotel is across the street from The Underline urban park. Lots of dining and shopping options within walking…
The hotel was clean, and comfortable. The staff were friendly. The free snacks and drink vouchers upon check-in were an added bonus. Great complimentary breakfast. I would definitely choose to stay here again.
Stayed here April 12 to April 15th 2023 and enjoyed our stay. Very clean and great breakfast buffet the bar is OK. The 2 managers I had dealings with Atnold and Ziv were very professional and helpful. I observed the 2 managers actual help customers in parking garage, errors on their stays and resolved everything perfectly. The 2 other front desk employees Nikki and Daniel were professional, smiling and a pleasure to talk to. The room was spotless, very helpful room cleaners and with the stay. The location is walkable from a beautiful mall, restaurants, metro, free trollies and buses. Minutes from cruise ship and South Beach Miami. The departure transfers to cruise port were clean and professional qith safe drivers. Thank You for a great stay. Patrick Mc
From checkin to checkout it was an amazing experience. The hotel is well maintained and our room was spotless. The elite room amenities were a nice touch. The dinner recommendation of the pizza restaurant around the corner was perfect. The pizza was one of the best I have eaten. Marella behind the bar was fun and extremely talented. She made me the best margarita I have had in a long time. She handled a busy bar all alone. Breakfast was excellent.
Cleanliness is utmost and this Hampton hit the mark. Staff are friendly and helpful. There have been updates so it is a really nice hotel Convenient location with walking distance to many restaurants and bars, including the, think it is Gastropub next door. Close to the cruise terminals. Concierge called us a taxi to go to cruise port Definitely will stay here again
I was brought here by my fiancé for my surprise birthday weekend getaway. The price was awesome considering the location and it was not far from the beach areas. The parking was easier than it is explained on their website and the rooms were delightful. Because I am a Hilton Honors member we were awarded an upgrade at no additional fee. We were also greeted by the concierge very joyfully and with professionalism. The front desk was very nice and accommodating to us as I mentioned it was my birthday weekend. I loved everything about this hotel, down to the 6th floor pool. If you are worried about safety they have a security guard on the premises 24hrs a day so any time you are coming in or out you will see them. The security was extremely helpful in ensuring we could get in and out the parking garage without issues, this is because our room key wouldn't scan us in or out. As long as you called the front desk and provided your name and room number this doesn't become a problem at all. The front desk became familiar with us quite quickly. I adored the walking distance to several restaurants as well. There is literally everything to offer food wise so you will have no problem finding some place nice to dine in. Also something you'd want to know breakfast is included with your stay already, and it was really good. They served cold items and hot items and this was awesome as many hotels aren't offering this anymore unless at an additional fee. Their breakfast was really good, my fiancé and I enjoyed ours poolside. If you're looking to travel with a family it is family friendly, but We barely saw any children at all. The rooms were solid we didn't hear any one in the hallway or in another room. When we were leaving out the room I heard a vacuum since housekeeping was cleaning up another room. But while inside with the room door closed I didn't hear anything at all, It was very peaceful. that is a plus when traveling for leisure.…
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