Mixed Customer Experiences with GOTRAX Products & Support
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GOTRAX Feedback Analysis: Customer Insights Revealed

Mixed Customer Experiences with GOTRAX Products & Support

GOTRAX customers have mixed experiences with the products and customer service. While some praise the quality and support, others express frustration with issues like flat tires, unresponsive support, and scooter malfunctions. Positive feedback highlights the power of the scooters and excellent customer service experiences, while negative reviews mention difficulties in obtaining replacements parts and dealing with scooter malfunctions, especially related to tires and electronics.

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Prompt responses

    Prompt responses Polite and professional Helped with my issuesCompany even offered me a discount code on the replacement parts I needed.

    Sentiment
    • Positive
    Content
    • Warranty and Replacement Parts
    Apr 23, 2024
  • I had problems with my scooter

    I had problems with my scooter. Sent it back to the company. They worked with me and mailed out a new scooter.

    Sentiment
    • Positive
    Content
    • Warranty and Replacement Parts
    Apr 18, 2024
  • I contacted them about issues I was…

    I contacted them about issues I was having with my sons scooter and they're sending out parts to fix it, free of charge. I recommend

    Sentiment
    • Positive
    Content
    • Warranty and Replacement Parts
    Mar 27, 2024
  • Excellent customer service!!

    Excellent customer service!!They have solved my problem with my flat tire quickly and efficiently. I really recommend this company!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 06, 2024
  • Great customer service

    GoTrax went above and beyond to take care of my scooter issues. I had great customer service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 19, 2024
  • Great selection and value

    My grandson absolutely loves the fact it can go fast and the lights. He uses it every day.

    Sentiment
    • Positive
    Content
    • Scooter Performance
    Feb 18, 2024
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Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GOTRAX  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Market Researchers, Retail Buyers, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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