Modern Bath House Customer Reviews Analysis
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Modern Bath House Customer Reviews Analysis

Mixed reviews for Modern Bath House with customers praising product quality and customer service but criticizing shipping delays, communication issues, and product availability. Positive feedback highlights easy ordering, helpful personnel, and excellent product quality. Negative reviews mention delayed deliveries, damaged products, lack of communication, and issues with stock availability. Customers recommend the business based on good customer service experiences, despite some setbacks and delays.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Had to send a vanity back

    Had to send a vanity back. Then waited for new one, which also had problems. Fixed those problems myself, vice having to go through the same too long process to get a replacement vanity. Quality of merch is poor overall.

    Sentiment
    • Negative
    Content
    • Product Damage Concerns
    Jan 07, 2023
  • Excellent timely communications

    Excellent timely communications. Fast shipping. Great value.

    Sentiment
    • Positive
    Content
    • Order Fulfillment and Communication
    Jan 27, 2019
  • Vanity is good quality

    Vanity is good quality, price was good, shipping took longer than expected with some damage to rear panel. Overall happy with the vanity

    Sentiment
    • Positive
    Content
    • Product Quality and Satisfaction
    Jun 24, 2018
  • MBH- Terrible company; Terrible Customer Service.

    Modern Bath House (MBH) - Terrible company; Terrible Customer Service. Ordered two "in stock" bathroom vanities for completion of bathroom renovation project. Credit account was immediately charged. Shipping "Tracking Number" provided by MBH has been inactive for two weeks. MBH never answers phone so I have been emailing back and forth with MBH for over a week. MBH represents that manufacturer has shipped and keeps telling me that the Tracking Number should be going live tomorrow. I have finally called the freight/trucking company which has advised that they never received any product from the manufacturer either addressed to me or bearing the "Tracking Number" provided. Not happy and losing confidence daily.

    Sentiment
    • Negative
    Content
    • Order Fulfillment and Communication
    Feb 09, 2018
  • Took payment but no delivery and service number that only takes messages

    Why do these people have a service number that answers with "We cannot take your call at this time"? How is this service? I ordered a vanity on 16 Oct 17 and it is now 6 Nov 17 with no sign of the vanity. They took the money immediately and there has been no communication since. I am very concerned at the lack of communication and of delivery. Am I ever going to receive the vanity? How can I know because there is no way to ask.

    Sentiment
    • Negative
    Content
    • Ordering Process and Stock Availability
    Nov 06, 2017
  • EXCELLENT customer service

    EXCELLENT customer service! They answer emails almost immediately and do everything in the power to make things perfect. I had to contact them at least twice due to errors on my part and again when a shipment arrived with some damage. But they fixed my errors with no questions and are sending a replacement for the damaged item. I would have no hesitation in ordering again and again from these folks.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Jul 28, 2017
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Sentiment Analysis (of 30 reviews)
28 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Modern Bath House  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Supply Chain Analysts, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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