Topstep Reviews: Customer Service Praise vs. Platform Concerns
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Topstep Reviews: Customer Service Praise vs. Platform Concerns

Topstep receives a mix of positive and negative reviews regarding customer service and platform issues. While some customers praise the support team for resolving issues promptly and effectively, others express frustration with account terminations, charging problems, and unresponsive support. The company is commended for clear rules, daily loss limits, and quick payouts, but criticized for platform glitches and lack of communication. Notable support members like Greg, Erich, and Shay receive specific commendations for their exceptional assistance. Overall, Topstep's reputation is a blend of positive experiences leading to learning opportunities and challenges requiring improvement for consistent service quality.

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  • Customer Experience Managers
  • Product Managers in Financial Services
  • Trading Platform Developers
  • Risk Management Professionals

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • TOPSTEP they try to be the best

    sophia support is the best she's doing great job .

    Sentiment
    • Positive
    Content
    • Customer Support Excellence
    Apr 24, 2024
  • Excellent account support

    Excellent account support with the new topstep x trader dashboard and top step dashboard. great help and issues resoled within 24hrs thanks tami

    Sentiment
    • Positive
    Content
    • Customer Support Excellence
    Apr 19, 2024
  • Great company

    Topstep has great content on topsteptv on youtube, also they have an excellent support team, shout out to Matthew and the crew

    Sentiment
    • Positive
    Content
    • Feedback on Support Representatives
    Apr 17, 2024
  • absent support

    they have the worst support team on earth 3 days for one answer if you're lucky and they shut you up on their discord if you try to tell other people

    Sentiment
    • Negative
    Content
    • Communication with Support
    Apr 15, 2024
  • XFA Activation Experience

    I finally passed a combine account. What's best is that the process after that was pretty fast and smooth, it only took 2 days to get my xfa account. <3 Love it. Thank You Topstep for Everything :3

    Sentiment
    • Positive
    Content
    • Account Activation and Issues
    Apr 15, 2024
  • A+ customer service

    Trenton helped me with an issue I had that was my fault. Topstep is always on top of their customer service, so thank you guys for everything!

    Sentiment
    • Positive
    Content
    • Communication with Support
    Apr 14, 2024
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Sentiment Analysis (of 30 reviews)
42 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Topstep  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Product Managers in Financial Services, Trading Platform Developers, Risk Management Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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