Mixed Feedback for The Ven at Embassy Row in Washington, D.C.
Explore The Ven at Embassy Row Feedback Analysis

Mixed Feedback for The Ven at Embassy Row in Washington, D.C.

2015 Massachusetts Ave NW, Washington, DC 20036, United States

Mixed reviews for The Ven at Embassy Row in Washington, D.C., highlight points like great location near Dupont Circle Metro, friendly staff, clean rooms, but with issues such as noise problems, outdated rooms, and poor customer service regarding loyalty points. Guests praised specific staff members like Cookie but complained about uncomfortable beds, noisy hallways, and lack of soundproofing.

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Popular Phrases (of 30 reviews)
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  • Terrible Service. We stayed at the hotel and they refuse to award the points to our Bonvoy Account. There was no points restriction on the booking. Dont stay.

    Sentiment
    • Negative
    Content
    • Service Quality

  • Really nice hotel. Got a good AAA rate, close to the Metro red line (Du Pont station), and reasonable prices at the restaurant.

    Sentiment
    • Positive
    Content
    • Location & Accessibility

  • Great location, great service. Room got 4 starts only as they are smaller than other dc rooms. Clean rooms, and great restaurant/bar downstairs with menu items! Avocado toast was amazing!

    Sentiment
    • Positive
    Content
    • Location & Accessibility

  • Fassil, Cookie, and team were very polite and professional. They did an amazing job accommodating us on our stay. 10/10.

    Sentiment
    • Positive
    Content
    • Service Quality

  • Staff was always kind to me. Rooms were noisy, but seems like all rooms I stay at are noisy since April of 2023, so maybe it’s meWalkability: Prime location near DuPont

    Sentiment
    • Positive
    Content
    • Noise Level

  • A nice enough hotel in a great location. The building is a little dated and shows its age but the service is good and the embassy row area is really nice.

    Sentiment
    • Positive
    Content
    • Location & Accessibility
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
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Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

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