Mixed Reviews & Quality Concerns for Fatboy Products
Explore the Real Fatboy Customer Feedback Report
The online reviews for Fatboy products are mixed, with customers reporting issues such as poor customer service, product quality, and durability. Complaints include defective items, unresponsive support, and difficulties with returns. However, some customers praise the friendly service and quick replacements they received. Common problems mentioned involve lamps, hammocks, and outdoor furniture showing signs of wear and tear quickly, with some items failing shortly after purchase. Overall, the reviews highlight a range of experiences, from satisfied customers enjoying their products to others facing frustration with the brand's quality and service.
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I placed an order for 3 items through the website and received an automated confirmation of the order received and fulfillment started. A full week went by with no further information form the company after which I received a refund notification without any explanation. Is it just robots staffing their warehouse?
Sentiment
Negative
Content
Shipping and Delivery
Nov 10, 2023
Poor Customer Services
I ordered the Transloetje which arrived promptly - however the lamp is faulty.Fatboy either ignore you completely, or take far too long to respond with something asinine; now I'm stuck with a £95 table lamp that's faulty, because I can't print three invoices to attach to the outside of the package.Don't be deceived by their price point - I expected a quality product, and I expected that their customer services would be reflective of this, but they're trashy and surprisingly unprofessional.I'm g...
Sentiment
Negative
Content
Product Quality Issues
Nov 06, 2023
Le hamac fatboy sèche en 3 jours…
Le hamac fatboy ne peut être utilisé dans des pays où il pleut souvent car il lui faut 3 jours pour sécher. Voici ce que fatboy répond :1. Posez le hamac sur le sol et pressez autant d'eau que possible avec un chiffon sec, panneau par panneau, en direction des coutures.2. Réglez une des sangles à la longueur maximum.3. Rattachez le hamac au support.4. Tournez le hamac un quart de tour et accrochez-le derrière le support. L'eau sortira plus rapidement.Les hamacs Fatboy sont généralement protégés...
Sentiment
Negative
Content
Outdoor Use Experience
Oct 23, 2023
SAV inexistant
J’ai acheté 4 lampes d’extérieur bolleke ,2 ne marchent plus 1 an après , encore sous garantie Ils n’ont rien voulu savoir même avec mail ,photos ,preuve d’achat SAV en dessous de tout et pas de contact direct téléphonique Inadmissible !
Sentiment
Negative
Content
Warranty and Returns
Oct 07, 2023
Vier Wochen für die Beantwortung einer email
Ich hatte am 04.09 eine dringende Anfrage gestellt. Als am 06.09 noch keine Antwort vorlag musste ich meine Bestellung vorsichtshalber stornieren. Am 02.10. kam dann folgende Antwort:„ Hi X, So sorry for our late response. It is a pitty to hear you've changed your mind about ordering.If you still need help, please reply to this mail. Have a nice day!Mit freundlichen Grüßen,X“.Zugegeben eine sehr freundlich geschriebene email, allerdings kann es nicht sein dass man vier Wochen auf die Beantwortu...
Sentiment
Negative
Content
Communication Issues
Oct 03, 2023
Hamac Headdemock Fatboy
Hamac Headdemock Fatboy commandé en Juin, livré en Août (pendant mes congés), installé en Septembre et au bout de la 3ème utilisation, la barre du pied qui plie (alors qu'il n'y avait qu'une personne de 85 kilos dessus qui lisait) : d'un coup le hamac s'est affaissé.Je tente de contacter le revendeur basé en Belgique mais pour le prix, la qualité est super décevante ... Je regrette la toile tendue entre 2 arbres, ça aurait été plus fiable.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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