Mixed Reviews & Quality Concerns for Fatboy Products
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Mixed Reviews & Quality Concerns for Fatboy Products

The online reviews for Fatboy products are mixed, with customers reporting issues such as poor customer service, product quality, and durability. Complaints include defective items, unresponsive support, and difficulties with returns. However, some customers praise the friendly service and quick replacements they received. Common problems mentioned involve lamps, hammocks, and outdoor furniture showing signs of wear and tear quickly, with some items failing shortly after purchase. Overall, the reviews highlight a range of experiences, from satisfied customers enjoying their products to others facing frustration with the brand's quality and service.

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Custom Date - May 27, 2024
Featured Content
  • Did not fulfill order

    I placed an order for 3 items through the website and received an automated confirmation of the order received and fulfillment started. A full week went by with no further information form the company after which I received a refund notification without any explanation. Is it just robots staffing their warehouse?

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Nov 10, 2023
  • Poor Customer Services

    I ordered the Transloetje which arrived promptly - however the lamp is faulty.Fatboy either ignore you completely, or take far too long to respond with something asinine; now I'm stuck with a £95 table lamp that's faulty, because I can't print three invoices to attach to the outside of the package.Don't be deceived by their price point - I expected a quality product, and I expected that their customer services would be reflective of this, but they're trashy and surprisingly unprofessional.I'm glad that I didn't order anything more expensive - now I know to avoid them in future.

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Nov 06, 2023
  • Le hamac fatboy sèche en 3 jours…

    Le hamac fatboy ne peut être utilisé dans des pays où il pleut souvent car il lui faut 3 jours pour sécher. Voici ce que fatboy répond :1. Posez le hamac sur le sol et pressez autant d'eau que possible avec un chiffon sec, panneau par panneau, en direction des coutures.2. Réglez une des sangles à la longueur maximum.3. Rattachez le hamac au support.4. Tournez le hamac un quart de tour et accrochez-le derrière le support. L'eau sortira plus rapidement.Les hamacs Fatboy sont généralement protégés contre la pluie, mais il se peut que l'eau reste dans le hamac en s'infiltrant par les coutures. Nous vous conseillons de conserver le hamac dans un endroit sec après l'usage.

    Sentiment
    • Negative
    Content
    • Outdoor Use Experience
    Oct 23, 2023
  • SAV inexistant

    J’ai acheté 4 lampes d’extérieur bolleke ,2 ne marchent plus 1 an après , encore sous garantie Ils n’ont rien voulu savoir même avec mail ,photos ,preuve d’achat SAV en dessous de tout et pas de contact direct téléphonique Inadmissible !

    Sentiment
    • Negative
    Content
    • Warranty and Returns
    Oct 07, 2023
  • Vier Wochen für die Beantwortung einer email

    Ich hatte am 04.09 eine dringende Anfrage gestellt. Als am 06.09 noch keine Antwort vorlag musste ich meine Bestellung vorsichtshalber stornieren. Am 02.10. kam dann folgende Antwort:„ Hi X, So sorry for our late response. It is a pitty to hear you've changed your mind about ordering.If you still need help, please reply to this mail. Have a nice day!Mit freundlichen Grüßen,X“.Zugegeben eine sehr freundlich geschriebene email, allerdings kann es nicht sein dass man vier Wochen auf die Beantwortung einer Anfrage warten muss. Wenn eine Firma mit Qualität wirbt und dementsprechende Preise verlangt sollte auch der Kundenservice passen und das war bei mir nicht der Fall. Schade !

    Sentiment
    • Negative
    Content
    • Communication Issues
    Oct 03, 2023
  • Hamac Headdemock Fatboy

    Hamac Headdemock Fatboy commandé en Juin, livré en Août (pendant mes congés), installé en Septembre et au bout de la 3ème utilisation, la barre du pied qui plie (alors qu'il n'y avait qu'une personne de 85 kilos dessus qui lisait) : d'un coup le hamac s'est affaissé.Je tente de contacter le revendeur basé en Belgique mais pour le prix, la qualité est super décevante ... Je regrette la toile tendue entre 2 arbres, ça aurait été plus fiable.

    Sentiment
    • Negative
    Content
    • Defective Products
    Sep 27, 2023
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Sentiment Analysis (of 30 reviews)
-38 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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