Smilebox customers praise the prompt and professional customer service, particularly highlighting names like Anastasia and Maria. Users appreciate quick responses, resolutions to technical issues, and out-of-the-box solutions. Some express dissatisfaction with subscription models but commend the support team's efforts. Overall, the service is valued for its ease of use, quality product, and efficient problem-solving.
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The representative was awesome in helping with my questions and she was quick to respond. However, it is really hard to discuss certain issues by email, and there is no option to call someone.
I was having trouble with an invitation and the customer service gal kept helping until my invitation was perfect! I then ordered the paper invitation. Very pleased!
Shout out to smilebox for being Good humans ! I had an issue with getting something together for my grand motherâs funeral and they stepped up and made it possible . Thank you so much smile box !
Maria was very nice responsive and quick efficient she handle my problem professionally and resolved my issue fast and totally satisfied my every request. She gave complete directions that was easy to follow and she followed up with me and she did what she said she was going to do. the service was the best I have had in a very long time. Thank you Maria keep the positive attitude.Thanks againEdward Thomas
I submitted an online request and was so excited to have been replied to asap. Great service.
Don't trust this company...they want you to start a subscription you will forget..Sneaky,.You are attracted to the free card offer but then you are presented with a subscription menu..when all you want is a one off card...AVOID..
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