Smilebox Customer Service Excellence and User Satisfaction Summary
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Smilebox Customer Service Excellence and User Satisfaction Summary

Smilebox customers praise the prompt and professional customer service, particularly highlighting names like Anastasia and Maria. Users appreciate quick responses, resolutions to technical issues, and out-of-the-box solutions. Some express dissatisfaction with subscription models but commend the support team's efforts. Overall, the service is valued for its ease of use, quality product, and efficient problem-solving.

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  • Customer Experience Managers
  • Marketing Professionals
  • Product Managers
  • Business Analysts
  • Customer Support Executives

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Custom Date - May 18, 2024
Featured Content
  • GREAT service!

    The representative was awesome in helping with my questions and she was quick to respond. However, it is really hard to discuss certain issues by email, and there is no option to call someone.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 19, 2024
  • Great customer service

    I was having trouble with an invitation and the customer service gal kept helping until my invitation was perfect! I then ordered the paper invitation. Very pleased!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 18, 2024
  • Shout out to smilebox for being Good…

    Shout out to smilebox for being Good humans ! I had an issue with getting something together for my grand mother’s funeral and they stepped up and made it possible . Thank you so much smile box !

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 03, 2024
  • Maria was very nice responsive and…

    Maria was very nice responsive and quick efficient she handle my problem professionally and resolved my issue fast and totally satisfied my every request. She gave complete directions that was easy to follow and she followed up with me and she did what she said she was going to do. the service was the best I have had in a very long time. Thank you Maria keep the positive attitude.Thanks againEdward Thomas

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 31, 2024
  • I submitted an online request and was…

    I submitted an online request and was so excited to have been replied to asap. Great service.

    Sentiment
    • Positive
    Content
    • Prompt Response Time
    Mar 20, 2024
  • Don't trust this company...they want…

    Don't trust this company...they want you to start a subscription you will forget..Sneaky,.You are attracted to the free card offer but then you are presented with a subscription menu..when all you want is a one off card...AVOID..

    Sentiment
    • Negative
    Content
    • Subscription Experience
    Mar 11, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Smilebox  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Marketing Professionals, Product Managers, Business Analysts, Customer Support Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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