Luxurious Stay with Exceptional Service at Mandarin Oriental, Singapore
Explore Mandarin Oriental, Singapore Through Guest Insights

Luxurious Stay with Exceptional Service at Mandarin Oriental, Singapore

5 Raffles Ave., Singapore 039797

Mandarin Oriental, Singapore, impresses guests with its exceptional service, luxurious rooms, spectacular views, and prime location. The hotel's recent renovation, attentive staff, and top-notch amenities like the pool and bar receive high praise. Guests highlight personalized experiences, delicious food, and a safe environment. Despite occasional check-in issues, guests appreciate the warm welcome and attention to detail throughout their stay, making it a top choice in Singapore.

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  • Hotel Managers
  • Travel Consultants
  • Market Researchers
  • Hospitality Marketers
  • Customer Experience Specialists

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Popular Phrases (of 30 reviews)
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  • Beautiful hotel, the pool area was perfect for the kids, great location and cannot fault the staff / service.

    Sentiment
    • Positive
    Content
    • Pool and Amenities

  • 在4月12日早晨大約7:30左右，下著大雨，我全身被雨淋濕剛好路過這間酒店門口，雖然我不住在這間酒店，但是有位年長的員工親切的用中文問我有什麼需要幫助的，並遞給我一條毛巾，最後還為我叫了輛車到我的住處。出國旅遊遇到這麼暖心的事真的很感動！以後有到新加坡旅遊的話，這間飯店絕對是我的首選！！

    Sentiment
    • Positive
    Content
    • Staff Service and Hospitality

  • Stop your search. This is a real five star hotel.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • The room is small and the carpet is dirtyRooms: The room is small and the bathroom is small

    Sentiment
    • Negative
    Content
    • Room Quality and Comfort

  • Excellent hotel, amazing people making the hotel what it is. A superb experience, true MO fashion!!!

    Sentiment
    • Positive
    Content
    • Staff Service and Hospitality

  • Phenomenal hotel. Beautiful, cozy, great service and food. Have nothing bad to say about it.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mandarin Oriental, Singapore based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Consultants, Market Researchers, Hospitality Marketers, Customer Experience Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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