Mixed Reviews: Frustration with iTunes Customer Support and Usability
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Mixed Reviews: Frustration with iTunes Customer Support and Usability

Explore iTunes Customer Feedback Insights

Apple's iTunes platform receives mixed reviews with customers expressing frustration over customer support, usability issues, and challenges with purchases and subscriptions. Users report difficulties in canceling subscriptions, poor search functionality, and issues with syncing and managing music libraries. Complaints also include problems with refunds, missing content, and the overall user experience on Windows devices. Some customers praise the service for Mac OS. Overall, reviews highlight concerns over poor customer service, lack of transparency, and technical issues affecting usability.

Source: Trustpilot Reviews of Apple 

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Customer Feedback Analysis of Apple 

Uncover insights from Apple iTunes reviews about customer support, usability, refunds, and more to enhance your service.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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  • When ask iTunes for a refund you can’t…

    When ask iTunes for a refund you can’t get one. Think it is absolutely disgusting. Keeping money that isn’t even theirs

    Sentiment
    • Negative
    Content
    • Refund and Subscription Cancellation Issues
    Jul 30, 2023
  • fuldstændig umuligt at komme i kontakt…

    fuldstÌndig umuligt at komme i kontakt med support. Det virker i høj grad som om de ikke er interesseret i at levere support til produktet.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 13, 2023
  • I really really hate iTunes

    Once a year when I make holiday compilation albums which I want to download onto my iPhone from my PC, I have to use iTunes.Every time it is a world of pain, clearly designed by a sadist. Words can't express how much I loathe and despise iTunes.Just let us drag and drop files like you can onto a Windows device. It can't be that difficult.

    Sentiment
    • Negative
    Content
    • iTunes Application Design and Functionality
    May 23, 2023
  • iTools isn't user-friendly

    iTools isn't user-friendly. It's hard to manage the iPhone using itunes. Please upgrade the iTunes like 3uTools.

    Sentiment
    • None
    Content
    • iTunes Application Design and Functionality
    Apr 18, 2023
  • Itunes es lamentable.

    Itunes es lamentable.Hace imposible la simple copia de una foto del iphone al PC. Quieren que pagues, que pagues, y que vuelvas a pagar ABSOLUTAMENTE PARA TODO

    Sentiment
    • Negative
    Content
    • iTunes Application Design and Functionality
    Apr 06, 2023
  • Took money without permission made…

    Took money without permission made every excuse that not there fault!! Unless customers service rest of review unprintable!!

    Sentiment
    • Negative
    Content
    • Billing and Payment Problems
    Nov 11, 2022
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Sentiment Analysis (limited preview)
-85 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Apple  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, User Experience Designers, Digital Marketers, Software Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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