Rocket Mortgage Review Summary: Professional and Efficient Service with Communication Excellence
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Rocket Mortgage Review Summary: Professional and Efficient Service with Communication Excellence

Rocket Mortgage is praised for its professional and efficient processes, quick communication, and helpful staff. However, some customers experienced issues with misinformation and delays in payment processing. Overall, Rocket Mortgage is recommended for its transparency, ease of use, and knowledgeable employees.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very Easy

    RM made everything about the process of refinancing quite easy. Everything could be done online, and if there is a question, the RM Team was quick to respond, and guide.

    Sentiment
    • Positive
    Content
    • Ease of Use and Online Process
    Apr 25, 2024
  • Very professional staff

    Very professional staff. Communication was great. Love the app made everything simple.

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Apr 25, 2024
  • Deceptive lending

    Deceptive lending. Rocket mortgage snuck in $940 on the principal for a credit card I have. They didn't tell me. I am now paying interest for the next 30yrs on something that I pay off every month with 0 interest. They will not remove the $940 from my loan.

    Sentiment
    • Negative
    Content
    • Miscommunication and Hidden Fees
    Apr 25, 2024
  • Rocket always is very professional and…

    Rocket always is very professional and I like the new system for refi and the quick closing.

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Apr 25, 2024
  • Great experience with Rocket Mortgage.

    Jennie kept me up to speed all through the process. I found her to be honest and straight forward. Everything went smoothly and quickly. I would definitely recommend Rocket Mortgage.

    Sentiment
    • Positive
    Content
    • Personalized Assistance and Guidance
    Apr 24, 2024
  • Being efficient

    Staying on task was a very big feather in your cap for me.I appreciate having a site to go to for updates! It allowed me to follow the process step by step.Everything was great. Thanks!

    Sentiment
    • Positive
    Content
    • Communication and Transparency
    Apr 24, 2024
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rocket Mortgage  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Real Estate Professionals, Customer Service Managers, Marketing Specialists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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