Hudson Reed USA Trustpilot Reviews Overview
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Hudson Reed USA Trustpilot Reviews Overview

Hudson Reed USA receives mixed reviews on Trustpilot, with customers praising the product quality, prompt delivery, and responsive customer service. However, there are concerns about damaged products upon arrival, shipping issues, and difficulties with returns. Overall, the company's emphasis on quality products and customer service is evident, but improvements in handling shipping and damaged items are necessary for enhanced customer satisfaction.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • It seems to do what it’s supposed…

    Product seems to do what it’s supposed to do. Looks great. And the responsiveness with inquiries was excellent. Product delivery updates were good to have and product came in a timely manner

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 14, 2024
  • problems rectified quickly

    The item we ordered arrived damaged, but they replaced it quickly (and packed it better this time)

    Sentiment
    • Positive
    Content
    • Product Packaging
    Mar 14, 2024
  • Hudson Reed USA disappoints

    Hudson Reed USA disappoints. Products arrived damaged, lacking quality control. Customer service unresponsive, making issue resolution difficult. Delivery delays without explanation compounded frustrations. Product descriptions misleading, leading to dissatisfaction upon arrival. Overall, a regretful experience.

    Sentiment
    • Negative
    Content
    • Product Quality
    Mar 13, 2024
  • Customer Service saved the day.

    Customer Service saved the day.Shipping snafu caused a delay in getting the shipment but Customer service was exceptional and ensured we got what we needed.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 06, 2024
  • Excellent customer service

    Excellent customer service and follow through. I couldn't find the spare part I needed for my shower. Lisa helped me get my account setup with the spare part already added on my cart, so all I really needed to do was checkout. Kept me informed too on the delivery of my package. Many thanks Hudson Reed CSR team!

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 06, 2024
  • Exceptional Service and Quality from Hudson and Reed

    I recently had the pleasure of dealing with Hudson and Reed, a company based in the UK, and I couldn't be more impressed. From my initial conversation with a friendly representative to the prompt delivery of my hydronic towel warmer, the entire experience was exceptional.Despite being located in the UK, they assured me that it would only take five days to receive my order, and true to their word, it arrived on my doorstep in Calgary, Canada, on the sixth day. The efficiency with which they managed to ship it through the US and clear Canadian customs was truly remarkable.As for the product itself, I couldn't be happier. The towel warmer is not only functional but also exquisitely designed, adding a touch of elegance to my bathroom.Hudson and Reed clearly prides themselves on both service and quality, and it shows in every aspect of their business. I wholeheartedly recommend them to anyone in need of top-notch products and exceptional customer service.Dwayne

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 22, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hudson Reed USA  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Executives, Product Managers, Marketing Analysts, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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