Mixed Reviews: Communication and Professionalism Stand Out for Danske Bank
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Mixed Reviews: Communication and Professionalism Stand Out for Danske Bank

Explore Danske Bank Customer Feedback Insights

Danske Bank receives mixed reviews on Trustpilot, with customers appreciating good communication, professionalism, and helpful advice from bank staff. However, some clients express frustration over service delays, unhelpful customer support, and restrictions on card usage. Overall, Danske Bank's performance seems to vary, with positive experiences noted alongside negative feedback.

Source: Trustpilot Reviews of Danske Bank 

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Customer Feedback Analysis of Danske Bank 

Insightful analysis on Danske Bank's customer feedback from Trustpilot, covering service quality to financial advice.

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Custom Date - Mar 04, 2025
Popular Phrases (limited preview)
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Featured Content
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  • God forberedelse til gennemgang af…

    God forberedelse til gennemgang af emnet på aftalt møde. Det gælder begge sider af bordet. God baggrund for at kunne vejlede. Alt i alt blev jeg grundigt vejledt.

    Sentiment
    • Positive
    Content
    • Professionalism and Competence
    Aug 13, 2024
  • Igen igen

    Igen igen, jeg kan ikke logge ind, i har sendt mig et nyt Mastercard, og så skal mine forskellige ting opdateres ,men selv om jeg har talt med 2 i Danske bank, er stadigvæk ikke lykkedes, i skaber kun problemer ved dette, og jeres medarbejdere kan IKKE forklare det, så det lykkedes!

    Sentiment
    • Negative
    Content
    • Technical Issues and Support
    Aug 13, 2024
  • God og kompetent sparring på kortsigtet…

    God og kompetent sparring på kortsigtet investering

    Sentiment
    • Positive
    Content
    • Investment and Financial Advice
    Aug 11, 2024
  • Lyttende og løste familiens behov som…

    Lyttende og løste familiens behov som vi havde bedt Danske Bank være med til at løse

    Sentiment
    • Positive
    Content
    • Account Management Experience
    Aug 11, 2024
  • Bankmedarbejderen behandlede mig meget…

    Bankmedarbejderen behandlede mig meget godt. Hun var venlig og gav mig alle oplysninger tydeligt under møde.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Aug 10, 2024
  • Tillid

    Altid fantastisk rådgivning af vores bankrådgiver Christina Seyer Hansen og pensions rådgiver John Cady Blankenstjerner Larsen

    Sentiment
    • Positive
    Content
    • Professionalism and Competence
    Aug 10, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Danske Bank  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Banking Consultants, Marketing Professionals, Risk Management Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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