Positive Customer Experiences Highlight AAG's Professionalism and Support
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Positive Customer Experiences Highlight AAG's Professionalism and Support

Customers overall had positive experiences with American Advisors Group. They highlighted the helpfulness, professionalism, and knowledge of staff such as loan officers and processors. Personalized attention, clear communication, and guidance through the entire process were commonly praised. Some mentioned specific employees like Ryan Smith, Angelina Portillo, and Wayne Hall for their outstanding support. AAG's responsiveness, efficiency, and ability to simplify the often daunting loan process were key factors that customers appreciated.

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Custom Date - May 26, 2024
Featured Content
  • Great Job!

    The agent I worked with, Jeffrey Beuth, was incredible! He walked me through every step of the process and made it painless!

    Sentiment
    • Positive
    Content
    • Loan Officer Support
    Apr 09, 2024
  • The mortgage loan originator

    The mortgage loan originator, Marc Ortsman is the reason my experience was excellent. My position is that the people that work for a company can make your experience a great experience or terrible experience, which impacts the business. This person, Marc Ortsman represented the company quite well I say. From the very beginning, he was respectful to me the customer, commucation was beyond excellent. Marc talked to me not at me, which established trust between your company & customer myself. Establishing trust between a company & customer isn't an easy job. I supervised in the area of customer service & that isn't easy. Follow up is another trait, skill this person has. While getting the job done for your company & customer. I'm hoping you have a lot more people working for you like this one, because they represent you.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 08, 2024
  • Advisor quit in middle pod application

    Advisor quit in middle pod application. No calls, no notifications for a month. Then had to go to get copies made and execute more documents for not all were presented at same time. Had to go to Office Max for this service as I do not have equipment to perform required services. Just very poor services.

    Sentiment
    • Negative
    Content
    • Overall Satisfaction
    Apr 08, 2024
  • AAG is AWESOME!!

    The whole process was very simple and straightforward! Lots of documents and such were required from me, but that was to be expected! Plus, I figured that any company endorsed by Tom Selleck just had to be a reputable company! The woman that I primarily dealt with throughout this whole process was Ashley Kemp, and she was the most pleasurable person that I have ever dealt with!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 04, 2024
  • AAG is a cut above the rest

    We selected AAG due to their strong ratings on-line, the volume of loans they have processed, and, particularly, the responsiveness and timely communications of the AAG representative assigned to us. Our loan application process was very involved and took nearly three months to complete, but we were kept informed every step of the way. We highly recommend AAG.

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Apr 04, 2024
  • The entire team was responsive

    The entire team was responsive, professional and friendly. From the day I initiated this process, Tara, was able to provide me with accurate and easy to access information and tools to get me through to the end of the loan without frustration or any confusion. When I had a question, she had answers and she kept me informed of the status of my loan and the status and steps along the way.Tara and your company is a breath of fresh air in a time where customer service is hard to find, your company had it in abundance.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 03, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for American Advisors Group  based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Customer Service Managers, Financial Consultants, Business Analysts, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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