Luxurious & Historically Rich: InterContinental The Willard Washington D.C. - Executive Summary
Exclusive Insight: The Willard Hotel Customer Feedback Analysis

Luxurious & Historically Rich: InterContinental The Willard Washington D.C. - Executive Summary

1401 Pennsylvania Avenue NW, Washington, DC 20004, United States

Luxurious and historically rich, InterContinental The Willard Washington D.C. impresses guests with its opulent lobby, exceptional service, and proximity to major attractions. Guests praise the elegant decor, cleanliness of rooms, and welcoming staff. Special mentions go to staff members like Ali and Bassem for going above and beyond to ensure a memorable stay. However, a few guests experienced issues with room design and bathroom amenities. The hotel's location near iconic sites like the White House and museums enhances its appeal, offering a convenient base for exploring the city. Overall, the hotel blends modern comfort with rich history, providing a unique and unforgettable experience for guests.

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  • Tourism Marketers
  • Customer Experience Professionals
  • Hospitality Consultants
  • Travel Agents

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Popular Phrases (of 30 reviews)
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  • Fantástico ,elegante ,confortNearby activities: Museos,historia, sedes de gobiernoSafety: Mucha seguridadWalkability: SiFood & drinks: Si ,bares y restaurantes

    Sentiment
    • Positive
    Content
    • Location and Nearby Activities

  • Great front desk people, very helpful especially Rahel and Jack were fantastic people at front dest.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service Quality

  • Bad service( no service you have to go and order yourselves )… in the bar you have to wait long time to oder … tables are super dirty…

    Sentiment
    • Negative
    Content
    • Dining Experience and Food Quality

  • The most beautiful hotel to visit.

    Sentiment
    • Positive
    Content
    • Hotel Lobby and Service Experience

  • Excellent location, superb service, very comfortable rooms, and delicious food at the restaurant. We had an amazing stay at this hotel.

    Sentiment
    • Positive
    Content
    • Hotel Lobby and Service Experience

  • Very nice hotel and super clean ... Staff are so good and not the first time here .. still is an amazing place to stay in DCRooms: Rooms are very cleanNearby activities: Minutes walkingSafety: Very safe

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness
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Sentiment Analysis (of 30 reviews)
86 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for InterContinental the Willard Washington D.C., an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketers, Customer Experience Professionals, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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