Mixed Reviews Highlighting Key Aspects of The Watergate Hotel
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Mixed Reviews Highlighting Key Aspects of The Watergate Hotel

Unlock The Watergate Hotel's Customer Insights

2650 Virginia Ave NW, Washington, DC 20037, United States

Mixed reviews for The Watergate Hotel with positive aspects highlighted such as great views, friendly staff, and spacious rooms. However, recurring issues like key card problems, outdated facilities, and communication gaps were also noted. Guests appreciated the location near the river and Kennedy Center but were disappointed by high prices and hidden fees.

Source: Google Business Reviews of The Watergate Hotel

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Customer Feedback Analysis of The Watergate Hotel

Dive deep into The Watergate Hotel's customer feedback. Discover the good, the bad, and how it impacts your business decisions.

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  • 1. Major problems with the room keys. Had to go down to reception over 6 times ot get our keys fixed.2. Check in and gettign into the room took 1.5 hours due to room keys not working. Staff has no clue to fix the problems. Senior managers were no where to be found. They should be at the reception assuring clients.3. Room telephone not working4. Room TV stopped working after 3 days.5. Internet was terrible. Going off line regularly .6. My bill was wrong. I was paying for three days and company was paying for 4 days. Instructions not followed. I need to fix these problems now.Paying attention to detail is very poor at this hotel.

    Sentiment
    • Negative
    Content
    • Issues with Room Keys and Electronics

  • I went for dinner and it turned out to be excellent in terms of service and delicacies for the palate. A good touch of Italian style doesn't hurt, ... on the contraryWell done Chef!

    Sentiment
    • Positive
    Content
    • Dining Experience and Food Quality

  • Prime location on the Potomac river, close to the Kennedy center and George town. Very nice design of the interior. Our room was very nice with a walk out balcony. King bird restaurant was an excellent choice for breakfast. The next whiskey bar was a cool place to grab a drink. We came on a weekend when the staff had their hands full from a security upgrade....but the staff always had a smile on their face!!The rooftop bar is set to open soon ...but you can still go up and enjoy the views.The salt water indoor pool and hot tub is very nice after walking to the monuments.This was a great choice blending history and luxury to make a great stay in Washington DC.Nearby activities: Next door to the Kennedy center.Food & drinks: King bird staff and food are excellent.Noteworthy details: Indoor salt pool

    Sentiment
    • Positive
    Content
    • Location and Nearby Activities

  • Great concierge, had an interview and had never actually been in. All I know is Richard Nixon, haven't updated my file on this hotel since. Felt at home. Would definitely recommend.

    Sentiment
    • Positive
    Content
    • Staff and Service Excellence

  • Worst hotel I've ever had the displeasure of dealing with. Hidden fees and constantly holding money for no reason

    Sentiment
    • Negative
    Content
    • Value for Money and Pricing

  • Great hotelA legendary placeTotally premium and awesomeNice views and good facilitiesFriendly staff

    Sentiment
    • Positive
    Content
    • Overall Ambiance and Decor
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13 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Watergate Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Specialists, Market Researchers, Hospitality Consultants, Travel and Tourism Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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