Mixed Reviews of The Empire Hotel: Prime Location but Room Concerns
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Mixed Reviews of The Empire Hotel: Prime Location but Room Concerns

44 W 63rd St., New York, NY 10023, United States

Mixed reviews characterize The Empire Hotel, with praise for its prime location near Central Park and Lincoln Center but criticisms of small, outdated rooms and maintenance issues. Guests highlight the convenient walkability to major attractions but note noise problems, lack of amenities like coffee makers, and high prices. While some guests appreciate the service and nearby activities, others express disappointment in the overall condition of the rooms. Recommendations include improvements in room quality, noise reduction, and upgrading facilities for a more satisfying guest experience.

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Popular Phrases (of 30 reviews)
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  • Rooms were pretty nice. A few minor negatives. Very convenient to public trans and sights.

    Sentiment
    • Positive
    Content
    • Location & Walkability

  • Everything is good except of the room. 臨馬路 沒隔音 空調很吵 外面車生喇叭聲很吵 而且沒暖氣，房間很冷。 房間內問題很多。 很糟糕的經驗⋯

    Sentiment
    • Negative
    Content
    • Room Condition

  • Cracked ceilings in all 3 rooms our party stayed in. One bed looked like I had been chewed on. No coffee makers in the rooms(!?!). Windows very dirty. You expect more from a 4 star (?!?) hotel and the price.

    Sentiment
    • Negative
    Content
    • Room Condition

  • Chambre petite et pas d'armoire ou placard pour ranger ses vêtements. Pas de machine à café, ce qui est dommage car pas de petits-déjeuner à l'hôtel.

    Sentiment
    • None
    Content
    • Amenities & Facilities

  • The rooms are small, poorly maintained, the air conditioner dirty.Service very good, every day change of towels and soap. Very convenient location to move around the city, (close to metro station).

    Sentiment
    • Negative
    Content
    • Room Condition

  • Luogo famoso e all'altezza della sua fama

    Sentiment
    • Positive
    Content
    • Overall Experience
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Sentiment Analysis (of 30 reviews)
23 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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